Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(15,384 Reviews)
Rating breakdown 15,384 reviews
5 Stars
13,278
4 Stars
1,659
3 Stars
276
2 Stars
86
1 Star
85
82%of customers recommend this product.
(
477 out of
580)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
4
Lots of new features S pin Bluetooth, messing bad
on March 20, 2025
Posted by: Rolling
[This review was collected as part of a promotion.] Excellent device, very innovative. One of the best ones samsung's phone, but why did you takeaway the bluetooth on s pin
Value
4
Response from Samsung USBy R&R Team, March 21, 2025
Hi there Rolling, we appreciate you sharing your thoughts about your new Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you are finding the inital use of this new phone to be excellent. We would love to help you with the redesigned features of the S Pen, and have provided a link to an article to hep you discover and use these features. We have also provided a link to the complete device manual to help you discover hand gestures and voice commands you can also use with your device. Lastly, we have provided a link to the Samsung Support Team to offer their assistance if you ever have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Love this phone it's the best I've had to date
on March 21, 2025
Posted by: Lovebugs25
[This review was collected as part of a promotion.] Great phone and although I'm not sure how to work gbd AI I'm sure it's just as good on here.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Solid Phone for S22 Users and Older
on April 24, 2025
Posted by: brandnewbie
from USA
Expertise:Intermediate
This phone is generally better than the S22U I upgraded from, in basically every way, except the S Pen which is only an issue for photography; I used that function for taking 10x+ zoom photos, which I don't do often but is useful for taking photos of birds and animals which I like to do. With that one complaint out of the way, this is a very fast phone, and it is very customizable, while not overloading you with options, and giving useful tools to navigate the settings (highlighting the relevant setting to effect an apps function is SO helpful). The new notifications menu is great, and the "Now Bar" is actually more useful than a dynamic island because it's at the bottom of the screen. The screen is also noticeably better, but the main way that's appreciable is I don't have to hide my phone from direct sunlight in order to use the screen which is fantastic but a lack of friction isn't as obvious as a new menu screen. I also notice the battery life is better, probably 20% improvement on the S22U new, and closer to 50% more battery now, comparing the old S22U to the new S25U.
I will say I use Google services almost exclusively, Chrome for browsing, Drive and its suite for productivity, YT and YT music for entertainment and the new Samsung UI fits it quite well at least in terms of home screen aesthetics.
1 feature I wish Samsung added is customization to widget stacks swiping (mine swipe horizontally and I want to stack them to vertically). And it'd be nice to lock app permissions/removal within the native settings/app preferences & perms rather than having to set up Knox (if that can even lock certain perms without biometrics, IDK haven't set it up).
One more thing, the Tab Ultra line needs the keyboard to have a slight tilt to it, so you can fit a battery and BT in it, to give the keyboard the ability to extend the tabs battery life, and also allowing you to use the keyboard undocked, which turns it into a mobile desktop type unit, if I got bt speakers with stereo capabilities, it's theater-esque, or even just with good headphones for single person use.
I will say I use Google services almost exclusively, Chrome for browsing, Drive and its suite for productivity, YT and YT music for entertainment and the new Samsung UI fits it quite well at least in terms of home screen aesthetics.
1 feature I wish Samsung added is customization to widget stacks swiping (mine swipe horizontally and I want to stack them to vertically). And it'd be nice to lock app permissions/removal within the native settings/app preferences & perms rather than having to set up Knox (if that can even lock certain perms without biometrics, IDK haven't set it up).
One more thing, the Tab Ultra line needs the keyboard to have a slight tilt to it, so you can fit a battery and BT in it, to give the keyboard the ability to extend the tabs battery life, and also allowing you to use the keyboard undocked, which turns it into a mobile desktop type unit, if I got bt speakers with stereo capabilities, it's theater-esque, or even just with good headphones for single person use.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
4
Response from Samsung USBy R&R Team, April 29, 2025
Hi there Brandnewbie, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you have found so many features you love using every day with your device including the enhanced features of Galaxy AI. We have provided a link to the full device manual that has information about the hand gestures and voice commands you can use with the camera of your device for remote usage. We have also shared a link to the Samsung Support Team to answer any questions you may have about any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Posted by: Safiya
from New York, NY
Expertise:Expert
Verified Purchase:Yes
I have waited so long to buy a new phone from the S10 only to end up with a phone with such s awful camera, it feel like taking a photo of a nokia in fact my S10 feels like a better phone I'm so very disappointed the only reason i wanted a new phone is for the camera
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, June 2, 2025
Hi there Safiya, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We know how valuable the camera of your device is to you, and we would love nothing more than to help you resolve this frustration. We have provided a link to an article to help you with the different settings and features of your camera. We have also shared a link to the Samsung Support Team to offer assistance if this matter with your phone continues. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Why This Device Is Going Down In History This Year
on August 26, 2025
Posted by: MegatonStudiosOfficial
[This review was collected as part of a promotion.] It starts with its screen; the less refractive, no-glare screen by itself is one of the most impressive benefits you get right off the bat. Using your phone outside is now a whole new ball game. You might not even realize it right off the bat; you'll just be using it with no issues, and then a friend says to watch a clip on their phone, and all of a sudden you're wondering what happened. The screen is just as impressive. The Snapdragon processor this year is something special. I didn't imagine I'd see a phone without one of the cores less than 2.5. But you get one at 4.7 (which already blows me away), and the other six, I believe, are at 3.6. Good luck trying to find another device hitting those numbers in the next 5 years.
You won't be sorry with this one; you'll be a part of the change.
You won't be sorry with this one; you'll be a part of the change.
Value
5
Written by a customer while visiting Samsung US
Posted by: Armykid84
from Chicago, IL
Expertise:Expert
Verified Purchase:Yes
S25 ultra way clearer then pervious model fast too.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Ultra to the max!
on February 7, 2025
Posted by: 808samsung
[This review was collected as part of a promotion.] I use the Galaxy S25 ultra as my main camera, I'm no longer carrying a separate camera. The 1tb storage comes in handy, my old phone was almost maxed at 512gb. Also love the new Always on Display and the official crocs case
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
S25 ultra worth the wait
on February 9, 2025
Posted by: Red72
Waited for the s25 ultra instead of getting the s24 ultra and I'm glad I did .the pre order price was unbelievable price plus 1 tb storage made it a easy choice.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US