Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(15,386 Reviews)
Rating breakdown 15,386 reviews
5 Stars
13,279
4 Stars
1,660
3 Stars
276
2 Stars
86
1 Star
85
82%of customers recommend this product.
(
477 out of
580)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
5
Great Phone
on February 6, 2025
Posted by: Ralph
This phone is really really good for me, massive updates, the best AI phone right now in the market
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on February 4, 2025
Posted by: Woodson
from Brockton
Expertise:Expert
I read it earlier and watch some good features the phone had.I LOVE SAMSUNG
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Poor transfer decent phone
on April 8, 2025
Posted by: 25yrsSamsung
Expertise:Intermediate
The transfer process was terrible. I lost over 1800 contacts and many more call logs/text messages. As a sales professional, this is devastating to say the least. It will cost me a lot of income and I may seriously consider making another brand my next phone. This occurred even after backing up to my Samsung account and reloading after the initial transfer failed. I tried wired, wireless, and after both, having to reset the new phone completely. It transfered what remained on my old phone. Unfortunately the backup from Samsung was not complete and I realized that the RCS do not auto transfer or properly transfer at all. So, you need to convert to Samsung messages before you attempt and expect to lose massive amounts in the process. Samsung needs to provide a fix, better instructions, and a more protective format process while transferring. The phone itself was not better than the S24 in my opinion. Feels like they are introducing things to be more IOS user friendly and less Android user friendly. The shining star is the camera and AI photo editing. I have yet to find a phone user on any brand that competes.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
3
Response from Samsung USBy R&R Team, April 9, 2025
Hi there 25yrsSamsung, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We understand how valuable your data is to you for both professional and personal uses. We have provided a link below to the full device manual tohelp you with the settings, and also to the Samsung Support Team to assist you further if you are still experiencing frustrations with missing data. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great everyday performance!
on February 7, 2025
Posted by: John
from Springfield, MA
Expertise:Expert
Okay, aside from the removal of Bluetooth from the S-Pen, this phone is super great! The jet-black titanium finish makes it look sleek. I would definitely recommend this phone to others, whether they are coming from another platform or still using a Galaxy device from 3-5+ years ago. Can't go wrong with this phone! 👌
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Ultra phone only by SAMSUNG
on February 7, 2025
Posted by: OMEGA
from Chicago Ill
Expertise:Expert
got it like 4days ago 1TB blue silver but looks more silver. very powerful cpu my only complaint is we need better colors these are very boring colors and bring the s-pen bluetooth back.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy 25 ultra
on February 21, 2025
Posted by: Runner8998
[This review was collected as part of a promotion.] Loving the samsung galaxy 25 ultra. All the new features are amazing.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
The s pen doesn't work, it doesn't have Bluetooth,
on March 10, 2025
Posted by: Guss666
[This review was collected as part of a promotion.] The s pen does not have Bluetooth, the pen pointer is not calibrated
Value
1
Response from Samsung USBy R&R Team, March 11, 2025
Hello Guss666, we appreciate you taking time out of your busy day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We understand that changes to the features you have been using and are accustomed to can take time to and cause frustration. We have provided a link to an article that highlights the usage of your S Pen. Your Galaxy S25 Ultra’s S Pen can be used to create quick notes and memos, drawings, artwork, and more! You can easily use S Pen related features such as AI Select, Translate, and Magnify to help you utilize your phone and multitask throughout the day. Plus, additional S Pen settings can be customized depending on how you’d like to use the S Pen. We have also shared a link to the Samsung Support Team if you have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
The Device has exceptional fluidity
on March 20, 2025
Posted by: Highlevel4ever
[This review was collected as part of a promotion.] This device is extremely fast at executing open commands. It is seamless in it's ability to work with multiple applications. AI is another feature that has been integrated seamlessly into the device, Great job Samsung at getting that right. Battery life is also very good for a full day of continuous use. The camera features are also above that of other competitors. The ability to work within the camera environment is exceptional.
Value
5
Written by a customer while visiting Samsung US