Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(20,073 Reviews)
Rating breakdown 20,073 reviews
5 Stars
17,232
4 Stars
2,180
3 Stars
384
2 Stars
124
1 Star
153
86%of customers recommend this product.
(
1,062 out of
1,235)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
4
Excellent phone, plenty of feature
on July 20, 2025
Posted by: auburnfan
[This review was collected as part of a promotion.] Morning and evening summaries provided by Galaxy AI are a great feature. Health data, when coupled with a Galaxy Watch provide a ton of information about activity level, sleep, etc. Overall, this is a great phone. If you're new to the Samsung Galaxy line, it may be a little overwhelming with all of the features, but fans of the Galaxy will love the upgrades in this latest model.
Value
4
Response from Samsung USBy R&R Team, July 22, 2025
Hi there Auburnfan, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We love hearing how amazed you have been with the udpated features of Galaxy AI, and that you are finding them so useful for a range of daily tasks. We hope you have found an opportunity to explore ways to use the Voice Recorder and Generative Edit with your device to help create photos and videos like never before, and further organize your day. We have provided a link to the Samsung Support Team if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Sweet Ultra!
on July 20, 2025
Posted by: Jm3htx
[This review was collected as part of a promotion.] I love this phone! I had the Galaxy 5 Fold before and I never really opened it much, and always used front screen. Switch to the Ultra, and couldn't be happier! Large screen and pretty visuals and screen quality. Love the stylus and phone does everything and battery last all day!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Phone s25 ultra
on July 20, 2025
Posted by: TerBear
[This review was collected as part of a promotion.] I love this Phone s25 ultra al. Really easy to set up . Gaming is awesome. The pictures are great. I just love this phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product is great
on July 20, 2025
Posted by: Cwalters1220
[This review was collected as part of a promotion.] Galaxy AI makes it easy to ask questions. My phones battery life is great and the camera is significantly better than any phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesomeness
on July 20, 2025
Posted by: Carol2
[This review was collected as part of a promotion.] I have been an advid Samsung buyer for a while now. I've never had any issues with any of my devices. The quality gets better each time I upgrade my phone.
The AI on this device gives me a chance to write with new options available.
My S Pen is great I just miss being able to take a picture with it.
The camera and its features are amazing. I get clear pictures and videos.
My phone I use it to just browse or I stream movies and some videos. Always excellent.
The AI on this device gives me a chance to write with new options available.
My S Pen is great I just miss being able to take a picture with it.
The camera and its features are amazing. I get clear pictures and videos.
My phone I use it to just browse or I stream movies and some videos. Always excellent.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best of the Best!
on July 20, 2025
Posted by: Love2Bme
[This review was collected as part of a promotion.] I like to customize and have more freedom. This phone is powerful in speed and features. For me, I like the new design with more round corners. Phone is definitely more comfortable to hold in hand. I upgraded from Samsung S23 Ultra to S25 Ultra. The Galaxy AI features do help when person wants quick actions.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Overall AWESOME DEVICE
on July 20, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] I love all the new features on the phone. The Galaxy AI is great. It works extremely well. The phone is lighting fast. Ive always been an Android fan boy but they really knocked it out of the park with this one.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Junk service
on July 20, 2025
Posted by: Nothappy
You keep taking away and make things more complicated and useless
Response from Samsung USBy R&R Team, July 21, 2025
Hello there, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra. We know how important your device is to you every day, and have specific expectations for your device. Without knowing the details of your frustration, we have provided a link to the complete manual to your device, and to the Samsung Support Team. These resources can help you align the settings to your preferences, discover all of the amazing features of your device, and answer any questions along the way. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US