Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8 out of 5
4.8
(20,073 Reviews)
Open Ratings Snapshot
Rating breakdown 20,073 reviews
5 Stars
17,232
4 Stars
2,180
3 Stars
384
2 Stars
124
1 Star
153
86%of customers recommend this product. 
(
1,062 out of 1,235
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
4 out of 5
4
the scene optimizer
on July 20, 2025
Posted by: Mossylog
from US
Expertise:Intermediate
I love everything about the phone, but the camera, even in expert raw the scene optimizer you can't turn off it just messes up my photos if I think it will be an awesome photo but the scene optimizer thinks not i just want an on and off button
I would recommend this to a friend!
Features
2 out of 5
2
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R TeamJuly 22, 2025
Hey Mossylog, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are happy to hear that you are pleased with the majority of the features and capabilities of your device. We have provided a link to an article to help you with the camera settings and features of your phone. We have also shared a link to the Samsung Support Team if you continue to experience this frustration, or have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
S25 ultra
on July 20, 2025
Posted by: Morggypg
[This review was collected as part of a promotion.] I love this phone, and having the AI features also helps to have for searching up items and editing phones when need it.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Is best phone
on July 20, 2025
Posted by: Mangal
[This review was collected as part of a promotion.] Hi culeti and better pphomens lungs bitter better camera
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Samsung fan always
on July 20, 2025
Posted by: Nytemair
[This review was collected as part of a promotion.] I am totally obsessed with Samsung galaxy phones! 📱 Every time a new one comes out, I'm all over it like a kid on Halloween. My hubby just got his hands on my S23 Ultra, and I couldn't be happier 😍. This phone is like my best friend, always keeping me connected and entertained. Can't wait to see what the next release brings! #GalaxyLife #TechAddict #SamsungFan #PhoneLove #GalaxyS23Ultra
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best camera
on July 20, 2025
Posted by: Praba
Verified Purchase:Yes
Excellent phone with best performance. Best camera
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Samsung Galaxy S25 Ultra is the best!
on July 20, 2025
Posted by: Greentree4lee
[This review was collected as part of a promotion.] The Samsung Galaxy S25 Ultra is one of the best phones I have used. It has useful features to help make my life easier. The Galaxy AI assistant is especially helpful when drafting responces to emails and texts. I recently had to sign documents electronically and using the S-pen was easy and convenient.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
This product is fast and smooth
on July 20, 2025
Posted by: David89
[This review was collected as part of a promotion.] I can say this the s25 ultra is night and day from the samsung fold4 it's much faster and smoother and the voice recognition is spot on that it doesn't make that many errors.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
I cant say enough about this camera!
on July 20, 2025
Posted by: MustangsandMKS
[This review was collected as part of a promotion.] The AI assistant is amazing in helping to identify alot of things I research. I can't say enough about how beneficial this is to my daily tasks!
Value
5 out of 5
5
Written by a customer while visiting Samsung US
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