Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(14,367 Reviews)
Rating breakdown 14,367 reviews
5 Stars
12,405
4 Stars
1,550
3 Stars
253
2 Stars
82
1 Star
77
82%of customers recommend this product.
(
433 out of
530)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
4
Battery life is awseome
on August 3, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] Great phone a little heavy but it last all day clear pictures from the wonderful camera
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Fastest phone I've ever owned.
on August 3, 2025
Posted by: Malcolm
[This review was collected as part of a promotion.] I've recently switched from ios to Samsung and the difference is insane. It feels triple as fast. Being able to listen to music, Scroll social media and be able to split screen. The freedom I have on this phone is the best. I keep recommending this masterpiece to everyone I know. The s pen is very smooth and nice as well.
Would've loved better compatibility with social media.
Would've loved better compatibility with social media.
I recommend buying this phone 9.5/10 for sure
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Great phone but not the best camera
on August 3, 2025
Posted by: Branks
[This review was collected as part of a promotion.] Just upgraded from the S23 Ultra to the S25 Ultra and it is a major upgrade in most areas. I am not sure if I just have one with a bad camera but I swear this cameras focus ability is way worse than the S23. My photos look way less sharp and not anywhere near as focused, even when using all the necessary setting or pro mode or even raw mode. Not the biggest fan so far
Value
3
Response from Samsung USBy R&R Team, August 6, 2025
Hi there Branks, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are able to see the upgraded features of your device in so many ways. We have provided links to a few resources to assist you with the camera features and focus of your device. We have also provided links to the Samsung Support Team and warranty information for your device if this experience continues. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Galaxy phone or tablet camera does not focus on the subject
https://www.samsung.com/us/support/troubleshooting/TSG01001297/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Galaxy phone or tablet camera does not focus on the subject
https://www.samsung.com/us/support/troubleshooting/TSG01001297/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
5
Incredible Features with Smart Galaxy AI Integrati
on August 3, 2025
Posted by: Brklynxx
[This review was collected as part of a promotion.] I've been using this Samsung device daily for both work and entertainment, and it's been a game-changer. One of the standout features is Galaxy AI — it helps summarize long articles, auto-translate messages during international chats, and even enhances image editing with intelligent suggestions. I use the phone for everything from video calls and emails to streaming sports and gaming, and it never lags or slows down.
This phone has boosted my productivity and entertainment experience all in one sleek device. Highly recommend it for anyone who wants power, performance, and smart AI tools in their pocket.
This phone has boosted my productivity and entertainment experience all in one sleek device. Highly recommend it for anyone who wants power, performance, and smart AI tools in their pocket.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
The best cell phone for AI office and games
on August 3, 2025
Posted by: AlejoLothBrock
[This review was collected as part of a promotion.] I have been relatively short on time with my new Samsung Galaxy S25 Ultra and the truth is not disappointing; it is good; it is robust and has a clean operating system; the color jade green is beautiful although now that I see it well I would have chosen black; I play very fluid when I need it; the screen is very good both for watching series and for everyday use.
Galaxy Ai / Ai Features / The best Ai Phone
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Everything You Need!
on August 3, 2025
Posted by: Berenise
[This review was collected as part of a promotion.] This phone has everything I need. From personal to work features to being an easy use for my littles. They love to doodle.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Love the phone
on August 3, 2025
Posted by: Poohgirl
[This review was collected as part of a promotion.] I use my phone to watch and play games and listen to music. I use The Ai too. I would like the option of taking off the "OK" option when you unlock your phone.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
It's an ok device.
on August 3, 2025
Posted by: vzwakenberg
[This review was collected as part of a promotion.] Was dealing with this constantly freezing closing and reopening.
Value
3
Response from Samsung USBy R&R Team, August 4, 2025
Hi there Vzwakenberg, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We know how frustrating it is when your device is not operating as intended. We have provided a link to a troubleshooting guide to help you resolve the freezing you mention at your convenience. We have also shared a link to the Samsung Support Team to offer assistance if this experience continues, or you have additional questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US