Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(20,073 Reviews)
Rating breakdown 20,073 reviews
5 Stars
17,232
4 Stars
2,180
3 Stars
384
2 Stars
124
1 Star
153
86%of customers recommend this product.
(
1,062 out of
1,235)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
5
Sturdy device
on July 18, 2025
Posted by: Snapshot
[This review was collected as part of a promotion.] Great phone has powerful processing and beautiful picture and much better camera than predecessor.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
S25 Ultra: AI-Powered Awesomeness Unleashed
on July 18, 2025
Posted by: Scruff
[This review was collected as part of a promotion.] I’ve been using the Samsung Galaxy S25 Ultra for a while now, and it’s hands-down the best phone I’ve owned, largely due to its stellar AI features powered by Galaxy AI and Google Gemini. The integration of artificial intelligence makes daily tasks smoother, more intuitive, and honestly, kind of fun. Here’s why I’m hooked:The Now Brief feature is a game-changer for staying organized. It pulls data from my calendar, emails, and even my Galaxy Watch to give me a personalized daily rundown—weather, appointments, and even reminders to hit my step goals. It’s like having a personal assistant who knows my routine better than I do. The Cross App Action is another standout; I can say, “Find pet-friendly cafes nearby and text the list to Sarah,” and Gemini searches, compiles, and sends it in one go. No more app-hopping or copy-pasting!For photography, the Audio Eraser in the Gallery app is a lifesaver. It lets me dial down background noise like wind or crowds in videos, making my concert clips sound crisp and professional. The Sketch to Image tool is surprisingly cool—I sketched a rough scene, added a prompt like “cartoon forest,” and got a polished image blending my drawing with AI magic. Even the Circle to Search feature, which lets me search for anything on my screen with a quick gesture, feels indispensable now.These AI tools, backed by the Snapdragon 8 Elite’s on-device processing, are fast, private, and genuinely useful, making the S25 Ultra a joy to use every day.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Quick and Sleek
on July 18, 2025
Posted by: Ascarter28
[This review was collected as part of a promotion.] My Galaxy S25 Ultra Review – A True Daily Powerhouse
I’ve been using the Samsung Galaxy S25 Ultra for a few weeks now, and honestly, it’s the most complete phone I’ve ever owned. I use my phone for everything—work, personal life, and everything in between—and the S25 Ultra hasn’t missed a beat.
I’m constantly emailing, taking video calls, and jotting down quick notes throughout the day. The Galaxy AI features have been a huge help. One of my favorite tools is Note Assist—I can scribble something down and it’ll clean it up, summarize it, or turn it into a to-do list. It saves me so much time. I’ve even used Live Translate during a client call, and it worked surprisingly well in real time.
Battery life is another major plus—I’m getting through long workdays with plenty of charge left. The screen is sharp and big enough for document editing, and the phone handles well in my hand.
For personal use, this thing is just fun to use. Whether I'm taking pictures of my kid or texting friends, the camera quality and AI editing tools are next level. I’ve used the AI Object Eraser+ a few times to clean up random stuff in the background of photos, and it works way better than I expected.
The phone is super fast, and I love how it learns my habits. With Galaxy ai
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Battery is terrible
on July 18, 2025
Posted by: Pitascorpian
I have to charge the battery multiple times during the day. I even took it to a verizon store, where I purchased to see if there was something wrong, or is something was draining the battery and they could not find anything. I am very displeased with its performance.
Response from Samsung USBy R&R Team, July 18, 2025
Hi there Pitascorpian, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how frustrating it is to have a new device that is not aligning to your expectations. The intelligent battery of your phone should take a short usage period to adjust to your specific consumption and maximize automatically. We have provided links to a few resources to help you with this process manually if this is not your experience. We have also shared links to the Samsung Support Team and warranty information for your device if this continues. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
4
Great camera
on July 18, 2025
Posted by: GAdawgs
[This review was collected as part of a promotion.] Galaxy AI is amazing on this device.
The phone is awesome.
The phone is awesome.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
S25 ultra phone
on July 18, 2025
Posted by: SamShady
[This review was collected as part of a promotion.] Love the new setup of this phone. Definitely lives up to it's review..
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This cell is amazing would definitely recommend
on July 18, 2025
Posted by: Mida2at
[This review was collected as part of a promotion.] My samsung device is fast on video and open any open faster and download
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
A Great Improvement
on July 18, 2025
Posted by: Thedip
[This review was collected as part of a promotion.] I have been a samsung galaxy phone owner for the past 2 decades and I recently upgraded to the S25 Ultra. This product is phenomenal. The UI have been a user friendly product compared to the S21, S22 and S23 series. The battery life, brightness and camera quality has been tremendously upgraded as well. The seamless transitions between the camera lenses when zooming in or out have been unnoticeable and I'm very happy with my decision to buy this product. And with the new Galaxy AI feature I can't stress enough how helpful and accessible this new AI feature is. The voices are customizable too! I'm excited to see any future changes Samsung has to offer.
Value
5
Written by a customer while visiting Samsung US