Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(20,074 Reviews)
Rating breakdown 20,074 reviews
5 Stars
17,233
4 Stars
2,180
3 Stars
384
2 Stars
124
1 Star
153
86%of customers recommend this product.
(
1,062 out of
1,235)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
5
Samsung Galaxy s25 ultra
on July 15, 2025
Posted by: Ria1980
[This review was collected as part of a promotion.] I absolutely love my Galaxy AI FEATURE. It is the best thing about my phone. I use my phone primarily for surfing the internet, social media, and gaming. THE TRULY MAIN THING I LOVE IS THE CAMERA AND ALL THE AMAZING AI THINGS YOU CAN CREATE ! I am a lover of samsung galaxy phones and products and will always be a #1 fan!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Features
on July 15, 2025
Posted by: Jesus
from Saint Cloud FLORIDA
Expertise:Intermediate
Have other Samsung products and happy with their performance and services
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung just keeps going over the top!!
on July 15, 2025
Posted by: Stretchgold
[This review was collected as part of a promotion.] Made the jump from my S21 Ultra to the S25 Ultra.
WOW, all the things I can do, and stuff that I haven't even found yet. Loving my stylus with the added AI. It's so wonderful to send my Soul Mate a note and let the AI pretty it up!!
The right side slide out menu is a cool quick to get feature, giving me instant access to the AI Select feature.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
My opinion of s25 ultra
on July 16, 2025
Posted by: Mumbles84
[This review was collected as part of a promotion.] To be honest I am not impressed by Samsung galaxy S25 Ultra. From the advertising it looks like an awesome phone however from my experience it glitches a lot! And while using S25 I can not hold it for very long due to how much heat it puts out from the battery
Value
2
Response from Samsung USBy R&R Team, August 5, 2025
Hey Mumbles84, thank you for taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We know how frustrating it can be when your device is not meeting your expectations in functionality. We have provided a link to a few articles to help you troubleshoot the temperature and functionality of your device. We have also shared a link to the Samsung Support Team to offer assistance if these experiences continue, or you have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Rachael
from Folkston, Ga
Expertise:Intermediate
Verified Purchase:Yes
The camera quality is better than my last. I love the color. There are new AI edits included.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Written by a customer while visiting Samsung US
Customer Rating
5
unsatisfied
on July 16, 2025
Posted by: jesseboy
from San Antonio Texas
Expertise:Expert
it was good but had alot noise want a better phone that works
Features
1
Performance
2
Design
3
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxi AI and s25 ultra are must haves
on July 16, 2025
Posted by: Bobomb87
[This review was collected as part of a promotion.] Samsung Galaxy s25 ultra is a must have phone. I was hesitant to upgrade because I loved my s22 ultra. However, Samsung made the whole thing seamless. The Galaxy AI is unmatched with its usefulness and fun. Only request is to be able to name the AI assistant or change the wake up command to make it more personal.
Value
5
Written by a customer while visiting Samsung US
Posted by: Pukar Baral
from Ruston LA
Expertise:Expert
Verified Purchase:Yes
I absolutely love the phone. But I hate that you have removed the Bluetooth from the SPen. The ultra means having all the features jammed up in the phone for that price range.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US