Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(15,407 Reviews)
Rating breakdown 15,407 reviews
5 Stars
13,297
4 Stars
1,663
3 Stars
276
2 Stars
86
1 Star
85
82%of customers recommend this product.
(
478 out of
581)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
3
They removed the most important thing
on July 29, 2025
Posted by: Sabomin
[This review was collected as part of a promotion.] What made this model, which I have been following since the Note 10 came out, very important and attractive was the usefulness of the PEN for multiple uses. In this model, they only included it as an accessory just to write on the screen and in that way I think it no longer has the same utility and value that it was given before
Value
3
Response from Samsung USBy R&R Team, July 30, 2025
Hi there Sabomin, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We completely understand how important the accessories of your device are to you, and wanting specific functionality with them. We have provided a link to an article to help you integrate the redesigned features in to your usage. We have also shared a link to the Samsung Support Team if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
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Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
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Written by a customer while visiting Samsung US
Customer Rating
1
This product isn't working great
on August 1, 2025
Posted by: SexyStudMuffin
[This review was collected as part of a promotion.] I use it for everything and it's slow bringing up anything
Value
1
Response from Samsung USBy R&R Team, August 1, 2025
Hello there, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We understand how frustrating it is when your device is not meeting your expectations and operating slowly for your usage. We have provided links to a few troubleshooting guides to assist you with the speed, and to the full device manual to assist you adjusting the refresh rate of your device, if you have not done so already. We have lastly, shared a link to the Samsung Support Team to offer additional assistance if this experience continues with your phone. We appreciate you being a Samsung customer. -Elizabeth
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Product Manuals
https://www.samsung.com/us/support/downloads/
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Samsung Community
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How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy S25 Ultra Review: Samsung’s Smartest Phone.
on August 6, 2025
Posted by: Best4life
[This review was collected as part of a promotion.] Dude, the Galaxy S25 Ultra isn't just Samsung's best phone ever—it's also the smartest, thanks to Galaxy AI.
First off, the hardware is awesome. You get a killer 6.9" flat AMOLED display that's super bright and has a super-smooth 144Hz refresh rate. The titanium frame makes it feel really premium and tough. And inside, the Snapdragon 8 Gen 4 (or Exynos 2500, depending on where you are) is crazy fast, plus the 5,500mAh battery easily lasts all day and charges super quick with 65W wired or 45W wireless.
The camera setup is amazing. The 200MP main sensor gets insane detail, and the dual telephoto lenses give you sharp zoom at 5x and 10x. But what really makes the photos pop is Galaxy AI—it can fix blurry pics, get rid of shadows and reflections, or even fill in parts of a photo with generative fill.
Galaxy AI also makes everyday stuff easier. You can translate calls live, circle anything on your screen to search, rewrite texts in different ways, and summarize notes or recordings instantly. It's easy to use, fast, and built right into the phone—no extra apps needed.
Basically, the Galaxy S25 Ultra combines awesome hardware with AI that's actually useful. It's not just a phone—it's like having a personal assistant in your pocket.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The Best Phone in 2025
on August 31, 2025
Posted by: AndroidPerson25
[This review was collected as part of a promotion.] Now lets start off with the phone its made out of titanium, has a 200 megapixel camera with a 100x zoom and has an amazing amount of battery. I had bought this phone for my dad and he had the 23 Ultra and he loved it but I upgraded him to the 25 series because of Galaxy AI. The live translate feature in both texts and calls are his favorite things since he uses them for his business and instead of calling me for help on his phone he just uses gemini for his questions. At first he was hesitant but once I showed him how it works he loves it and uses it everyday. On top of that I have just recently got him the Galaxy Watch 8 another upgrade from is watch 4. So far he loves both devices and loves the fact that both are super responsive and don't take a long time to do what he needs to do.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone but
on September 7, 2025
Posted by: The Crow
from Oregon
Expertise:Expert
It's great. The best in market, super fast, super smooth. Takes pictures like a professional camera and records great videos. The S Pen is very useful, but unfortunately, this year Samsung killed the Bluetooth, so it's not as usual as before.
The phone looks so ugly and cheap due to the rounded corners. I hope Samsung go back to the boxy desin
The phone looks so ugly and cheap due to the rounded corners. I hope Samsung go back to the boxy desin
Features
5
Performance
5
Design
1
Value
5
Response from Samsung USBy R&R Team, September 9, 2025
Hello The Crow, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you are pleased with the camera, speed, and smooth usage of your device. We have provided a link to the Samsung Support Team for your convenience if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
1
Worst update by samsung - 24 ultra is about same
on February 7, 2025
Posted by: Jagmeet
from Houston
Expertise:Expert
This phone does not have any special update which is compable with the price tag.
Downgrade of Spen is worst decision made by samsung. I am not using below features kindly remove them from the phone as well
1. AI - I don't use this AI as better apps available.
2. 200MP camera - I have hardly used 200mp camera settings. And I am sure it's less than 1 percent who use it.
3. Bixby - no one use Bixby on the Samsung phones, kindly remove.
4. Game hub - I am not playing games so remove game hub.
5. Dex, I never use dex.
List is long, hope you will remove all unwanted apps and hardware which we don't use so that price of the phone will be also reduced significantly.
1. AI - I don't use this AI as better apps available.
2. 200MP camera - I have hardly used 200mp camera settings. And I am sure it's less than 1 percent who use it.
3. Bixby - no one use Bixby on the Samsung phones, kindly remove.
4. Game hub - I am not playing games so remove game hub.
5. Dex, I never use dex.
List is long, hope you will remove all unwanted apps and hardware which we don't use so that price of the phone will be also reduced significantly.
This phone and my S22 ultra, s24 ultra are about same when I take pictures side by side. I did took shot with s24 ultra and S25 ultra and cannot see any difference.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, February 10, 2025
Hi there Jagmeet, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. Our goal is to provide the features and experiences that enhance our customers lives every day, and we appreciate you sharing your usage and preferences with us. We have provided a link to an article to help you with the redesigned S Pen and ways it can be used to enhance your usage of your new device. We have also shared a link to the full device manual to help you with the additional features, and ways you can enhance your usage. We have also shared a link to the Samsung Support Team if you have any questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5
Great feature
on April 15, 2025
Posted by: Awaiskhan
The world best cellphone ever.With most advance feature.
Response from Samsung USBy R&R Team, April 15, 2025
Hi there Awaiskhan, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you are so pleased with the usage of your new device, and finding it so superior in overall functionality. We hope you'll reach out to us again any time in the future if you have questions, or would like to share additional feedback on any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
1
Google phone!! Not Samsung
on March 23, 2025
Posted by: Cbmomma
from Florida
Horrible!!! I've had Samsung phones since Note 8. I was excited about upgrading to this phone until I realized it is a Google owned phone with Samsung name on it. I don't like Google messages, it forces you to download mail apps because trying to add any other email to the phone is `against Google policy'. Very disappointing. I love Samsung, but this stupid decision to make everything Google on this phone is changing my mind about this company. If I wanted a Google phone, I would go buy a Pixel. So I will not be upgrading anymore, and if I get a new phone, it will not be Google Samsung phones. Sad. You lost a long time customer over these stupid changes. Should have left things alone. It was a great phone without having Google involved in every aspect of it.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, March 24, 2025
Hey there Cbmomma, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We understand how important the usage and functionality of your new phone is to you, and we would love to help you best align the settings and usage to your preferences. We have provided a link to the full device manual to help you with additional applications you can use. We have also shared a link to the Samsung Support Team to help you and answer any questions you may have about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Facebook
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Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US