Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(15,415 Reviews)
Rating breakdown 15,415 reviews
5 Stars
13,304
4 Stars
1,663
3 Stars
276
2 Stars
86
1 Star
86
82%of customers recommend this product.
(
478 out of
581)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
3
Don't believe the hype!
on February 28, 2025
Posted by: Moonwatcher
I've had my S25 Ultra for about a month. I bought it to replace my S22 Ultra, thinking I would be getting an upgrade. I've found this phone to be average at best. There does not appear to be a significant improvement over my previous phone. If I had to do this all over again, I'd take a pass.
My main reason for an upgrade was the camera. I like to take moon shots. This camera does not appear to improve my photos.
I paid full price for my new phone and decided to keep my S22 Ultra rather than trade it in. I'm glad I did. Save your money, folks!
Response from Samsung USBy R&R Team, March 4, 2025
Hey there Moonwatcher, we appreciate your feedback on your new Samsung Galaxy S25 Ultra. We understand how frustrating it can be when your new device does not meet your expectations. We have provided a link to an article to help you with the camera features and settings of your new device. We have also provided a link to the full device manual to assist you with the enhanced Galaxy AI features that can help you maximize your experience with the camera and the features of your device. Lastly, we have provided a link to the Samsung Support Team if you experience anything out of the ordinary or have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is a great upgrade option.
on March 19, 2025
Posted by: BandBfood5
[This review was collected as part of a promotion.] This phone is fast and powerful. It has seamless actions across apps. The camera has tons of options and takes excellent pictures and video in all kinds of light. The camera is also great for action photos for sports and hobbies. I was shocked at the battery life. I'm on my phone a lot and it stays charged all day. I am very happy with my purchase.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Just a little disappointed
on March 22, 2025
Posted by: Hummingbird01
from Independence Iowa
Would be 5 stars if I could set different notification sounds for different apps like my old galaxy phone. Samsung needs to do a update to fix this.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Picture and sound quality is amazing
on March 23, 2025
Posted by: NVCarpenter
[This review was collected as part of a promotion.] Many of the previous generations features have been brought over but I still feel this was a worth while upgrade. The sound quality on this generation seems so much better than my mS23+. Still getting use to the new AI stuff but it can be very useful if you know how to be intuitive with it. Another fine Samsung product, I am a happy customer.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Great phone
on April 6, 2025
Posted by: Brat202002
[This review was collected as part of a promotion.] Now Brief needs to go away. I don't like it and cannot make it go away.
Value
3
Response from Samsung USBy R&R Team, April 7, 2025
Howdy Brat202002,
Thanks for taking the time to share your thoughts with us about your Samsung Galaxy S25 Ultra. We appreciate your feedback as we strive in providing the best products with superior functionality on the market for our customers. You can easily disable Now Brief by navigating to your Settings on your device. Then go to Always On Display. Now, you can choose what features you would like enabled/disabled like the Show Now bar. If you have any questions or if you would like any further assistance, please feel free to contact Samsung Support. Thank you for being a devoted Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
S25 Ultra
https://www.samsung.com/us/smartphones/galaxy-s25-ultra/
Product Manuals
https://www.samsung.com/us/support/downloads/
Thanks for taking the time to share your thoughts with us about your Samsung Galaxy S25 Ultra. We appreciate your feedback as we strive in providing the best products with superior functionality on the market for our customers. You can easily disable Now Brief by navigating to your Settings on your device. Then go to Always On Display. Now, you can choose what features you would like enabled/disabled like the Show Now bar. If you have any questions or if you would like any further assistance, please feel free to contact Samsung Support. Thank you for being a devoted Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
S25 Ultra
https://www.samsung.com/us/smartphones/galaxy-s25-ultra/
Product Manuals
https://www.samsung.com/us/support/downloads/
Written by a customer while visiting Samsung US
Customer Rating
5
Excelent products.
on May 11, 2025
Posted by: OroSol
from Columbia, MO
Expertise:Expert
I love samsung products because they are easy to handle and always excelent performance.
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, May 13, 2025
Hey OroSol, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are thrilled that you have always been so happy with yoru devices, and finding this device easy to use and hold. We have provided a link to the full device manual tohelp you further discover additional features like Galaxy AI. We have also shared a link to the Samsung Support Team if you ever have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: LupeC
from Oxnard,California
Expertise:Beginner
Verified Purchase:Yes
It's a great phone. It looks and sounds great and has a lot going on. But the down side is the phone tends to warm up very easily with very little use of the phone maybe just my experience. Other than that. I actually really like the phone.
Performance
3
Design
5
Value
3
Response from Samsung USBy R&R Team, May 28, 2025
Hi LupeC, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are overall pleased with the usage and capabilities of your new phone. We have provided a link to a troubleshooting guide to assist you with the temperature of your device. We have also shared a link to the Samsung Support Team if this experience continues with your device or you ever have questions. We appreciate you being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Y Park
from OKC, OK
Expertise:Intermediate
Verified Purchase:Yes
I am having fun everyday learning endless features S25 ultra has. There are so many cool features I can learn and utilize in daily life.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, May 28, 2025
Hi there Y Park, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear that you are having such a fun time exploring the full capabilities of your new device. We have provided links below to resources to help you with this exploration, and to answer any questions that may come up along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US