Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(19,585 Reviews)
Rating breakdown 19,585 reviews
5 Stars
16,886
4 Stars
2,114
3 Stars
351
2 Stars
108
1 Star
126
85%of customers recommend this product.
(
751 out of
883)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
2
Major Issues
on July 1, 2025
Posted by: Jazz2cat
[This review was collected as part of a promotion.] Last update doesn't allow me to turn my phone off. AI is invasive and won't allow me to use my phone without it popping up and capturing my screen. Phone updates screwed up alot of the features of my phone. I won't buy another Samsung. This phone is not that old, but if you can't use most of it is useless.
Value
2
Response from Samsung USBy R&R Team, July 2, 2025
Hi there Jazz2cat, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We completely understand how frustrating it is when your device is not meeting your expectations and operating as intended. We have provided a link to the Samsung Support Team for your convenience. These experts can work with your through chat to resolve the matters you mention experiencing after your most recent software update. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This phone makes my life easier!
on July 1, 2025
Posted by: wolfepack2025
[This review was collected as part of a promotion.] I have multiple sclerosis, so having a phone I can talk to and have things read out loud to me really helps, especially when I have an MS flare-up. I have never had a new phone before, and I have been a Galaxy user for many years.
Thank you,
Thank you,
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best features so far.
on July 2, 2025
Posted by: AsIfOmi
[This review was collected as part of a promotion.] Best of Galaxy series till date.
Specially the Camera.
Specially the Camera.
Value
5
Written by a customer while visiting Samsung US
Posted by: Jeff
from Virginia
Expertise:Expert
Verified Purchase:Yes
Great upgrade from an S22 Ultra. I like every aspect of this phine.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Galaxy S25 Ultra
on July 2, 2025
Posted by: 413X51
[This review was collected as part of a promotion.] The Galaxy S25 Ultra is among the greatest phones on the market with an amazing 200mp camera and the power to take amazing pictures of the moon. I have played around with Galaxy AI and I am absolutely impressed with how I am able to ask Galaxy AI what a specific species of animal or bug I want to know about. I also love the built in stylus. I love being able to customize my phone however I want. I am happy with my Galaxy and highly recommend getting a Galaxy phone, especially one with powerful features like the snapdragon 8 elite chip. It also has amazing battery life and one of the most powerful processors on the market.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I-phone to Galaxy
on July 2, 2025
Posted by: BlessedNana
[This review was collected as part of a promotion.] Been years since I purchased an android and I am NOT disappointed. It's been kinda fun getting to know how to use it. "GALAXY AL" Has helped me a time or two. Previously an i-phone user, my new Galaxy S25Ultra is the best choice for me as I love to take pictures and this camera is exceptionally great!
Value
5
Written by a customer while visiting Samsung US
Posted by: Docmarmo
Expertise:Expert
Verified Purchase:Yes
Seamless purchase. CSR at Samsung was awesome and helped me get the best trade in rate for my S23 Ultra!
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Posted by: Aamir
from Maryland
Verified Purchase:Yes
Simply amazing device. I love the camera upgrade. Beautiful looking phone. The storage alone, is the greatest
I would recommend this to a friend!
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US