Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(10,170 Reviews)
Rating breakdown 10,170 reviews
5 Stars
8,707
4 Stars
1,152
3 Stars
184
2 Stars
66
1 Star
61
79%of customers recommend this product.
(
318 out of
404)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
3
Feels like a downgrade
on February 22, 2025
Posted by: Chris
The battery life is horrible no matter how I have changed my settings. It also takes forever to charge ... even on fast charge. No Bluetooth for the S- Pen. Gemini is still learning. This Galaxy S25 Ultra 512 GB feels like a downgrade from the Galaxy S24 512 GB I also have.
Response from Samsung USBy R&R Team, February 24, 2025
Hi Chris, we appreciate you sharing your experience with your new Samsung Galaxy S25 Ultra with us. We would love to help you resolve the frustrations you mention with your new device and have the best possible usage and experience every day. We have provided links to troubleshooting guides below to help you with the battery life and charging of your device. We have provided links to articles to help you with the redesigned features of the S Pen and help you with voice controls and hand gestures that you can use for some features you feel may have been removed. We have lastly provided a link to the Samsung Support Team to help if these frustrations continue or you hae additional questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Wall chargers and charging your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS00078994/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Wall chargers and charging your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS00078994/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Samsung Galaxy S25 Ultra
on February 22, 2025
Posted by: Fedejunin
[This review was collected as part of a promotion.] The Samsung Galaxy S25 Ultra is a fantastic phone with a lot to offer. It excels in performance, display quality, and camera capabilities. However, the high price and underwhelming AI features hold it back from being a perfect 5-star device. If you're looking for the best of the best and are willing to pay a premium, the S25 Ultra is definitely worth considering. But if you're on a budget, there are other excellent options available. And I'm not a fan of having to pay for a subscription for advanced AI either..
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great screen, great camera, fast response,
on February 22, 2025
Posted by: UpgradedMyZflip
[This review was collected as part of a promotion.] This phone has a great screen with fast responseand seamless action between apps. The camera is great too.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This is probably the best phone I have ever owned
on February 24, 2025
Posted by: Galahad888
[This review was collected as part of a promotion.] I'm still exploring what the S25 can do, but so far I love all the AI assistance features, the music quality is awesome cause of it, the camera is awe worthy.
The wireless charging is new to me, it's completely changed a lot of my habits.
The wireless charging is new to me, it's completely changed a lot of my habits.
The expanded heath features are encouraging and helpful as well.
Overall, I'm impressed 😁
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
I wish some of the now bar worked better
on February 25, 2025
Posted by: Mlughost
[This review was collected as part of a promotion.] The now bar and ai needs to be a little bit easier to use and setup
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
From the rounded edges to AI
on February 25, 2025
Posted by: Mraaron
[This review was collected as part of a promotion.] I've been a galaxy user for quite sometime now, and the s25 ultra won me over, I like the rounded edges it feels more natural in my hand. Although im still learning to use the AI functions it makes the phone that much more valuable to me, to simplify my busy life. I use my phone to shop, for work and for entertainment. The new chip set it wicked fast it's very noticeable, and the display is crispy but make sure you change it when setting up your phone. This phone makes my life easier..no complaints from me
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Best phone I've ever had so far from samsung ultra
on February 26, 2025
Posted by: Lonewolf44830
[This review was collected as part of a promotion.] Went from a samsung s22 ultra to the s25 ultra n what a big difference.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
The best of the best
on February 26, 2025
Posted by: FuzzySox
[This review was collected as part of a promotion.] The upgrade from my S23 to the S25 Ultra has been the best decision phone wise! I've been a Samsung galaxy user since the beginning and honestly, they never disappoint. I just recently purchased mine within the last week, so I'm still getting used to it. However, this far, the seamless actions across apps has been like slicing butter with a hot knife; effortless. I can go from my notes to my email to get what I need done. I love the daily update with the news built in; it keeps me apprised of current events with highlights that make it a breeze. BTW, can I tell you how much I LOVE the pen??!?! Omgosh, totally cool addition that is spoiling me already with its wide arrange of uses! I must say, the coloring app included has helped me take a few minutes of downtime in my busy day. Take a chance and purchase this product, you won't be disappointed 🥰🥰
Value
5
Written by a customer while visiting Samsung US