Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(15,420 Reviews)
Rating breakdown 15,420 reviews
5 Stars
13,307
4 Stars
1,665
3 Stars
276
2 Stars
86
1 Star
86
82%of customers recommend this product.
(
478 out of
581)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
1
Terrible camera
on May 8, 2025
Posted by: RaiDoc
Expertise:Expert
Unfortunately I need to give this model a one star. Here are the reasons why and they're all to. do with the Camera. I have owned ever Samsung Ultra since the 20. The 23 Ultra the camera was exceptional in every way. The 25 instead has problems. It hunts constantly on Micro. The zoom is not as good as the 23. The wide landscape feature again does not work as well as that of the 23 and it hunts on occasions. The color saturation on photographs is bland and dull. The 23 was exceptional. And finally the flash often does not work on Auto when it should. I am a fairly passionate amateur photographer and could use my 23 often as a ready back up for my Nikon 850 or X6 semi pro cameras - imagine that. The 25 is the worst camera I've ever had on a phone.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
4
Value
2
Response from Samsung USBy R&R Team, May 9, 2025
Hi there RaiDoc, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We understand how frustrating it is when the camera of your device is not meeting your expectations. We have provided links to a few resources to help you troubleshoot this matter at your convenience. This includes an article to help you with all of the different features and settings of your camera. We have also provided a link to the Samsung Support Team if you continue to experience this frustration and would like additional assistance. Thank you for being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
5
Best phone I've ever gad
on June 10, 2025
Posted by: Jay2bee
[This review was collected as part of a promotion.] The galaxy AI is super helpful in the new galaxy s25 ultra. It helps in many situations from simple artwork help to questions you may have. This phone is truly a small computer at your finger tips. Also I love the Samsung dex feature on the phone so I can cast with ease. I can honestly say with just the small feature above and the rest..this is by far the best phone I've ever had. If you want to take great photos and video...this is the phone for you. If you love to draw, then you will love the stylus.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing Display!
on February 7, 2025
Posted by: S25U4Life
[This review was collected as part of a promotion.] I absolutely love this phone, it is super fast, the battery lasts for days, and the improved form factor makes it feel more premium. Samsung you have done it again!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
More of the same.
on February 8, 2025
Posted by: HonestAbe
[This review was collected as part of a promotion.] It is fast. But so was the s24 ultra. It is more square than the s24 ultra. It has less non AI features. If you already have a last year model. Don't even bother. Nothing revolutionary or new of merit. Suuuuure it has a barely noticeable larger screen. But other that and AI gimmicks. It's the same old rehashed design.
Value
3
Response from Samsung USBy R&R Team, February 11, 2025
Hello HonestAbe, we appreciate you sharing your experience with your new Samsung Galaxy S25 Ultra. We understand how important it is to you to feel that you have made a good and worthwhile investment in your new device. We have shared a link to the full device manual to help you with the settings to align to your preferences, and discover the full capabilities and updates. We also recommend checking out some of the amazing videos we have that highlight the enhanced features and fun ways you can use your device. Lastly, we have provided a link to the Samsung Support Team if you have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great AI phone
on March 5, 2025
Posted by: DDARRY
[This review was collected as part of a promotion.] Great advancement on AI feature compared to previous model. Simply amazing.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
No bluetooth for the S PEN
on March 20, 2025
Posted by: Otis
from Minneapolis, MN
Expertise:Intermediate
Why on earth would Samsung remove the bluetooth for the S Pen? Trying to save a few dollars? The phone is already crazy expensive. Now the S Pen is basically a useless piece of garbage.
Features
1
Performance
4
Design
1
Value
1
Response from Samsung USBy R&R Team, March 20, 2025
Hey there Otis, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We understand that changes to the accessories or overall functionality of your new device can take time to adjust and integrate the new features in to your usage. We have provided a link to an article to help you with the redesigned features of the S Pen. This will help you easily use S Pen related features such as AI Select, Translate, and Magnify to help you utilize your phone and multitask throughout the day. Plus, additional S Pen settings can be customized depending on how you’d like to use the S Pen. We have also provided a link to the full device manual that highlights hand gestures and voice commands you can use with your device. We have also shared a link to the Samsung Support Team if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
2
Downgrade over the S24 Ultra
on April 3, 2025
Posted by: Hyde89
[This review was collected as part of a promotion.] The S25 Ultra feels like a downgrade this year. The cameras were a lot better last year at recording in lower light and capturing concert audio. This year it's too dark and the microphones don't pick up as great. The S Pen lost its Bluetooth functionality and was great in the previous models for taking remote photos. What is worst is that it looks like Samsung did this intentionally.
Value
2
Response from Samsung USBy R&R Team, April 3, 2025
Hi there Hyde89, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We know how frustrating it can be when your new device is not meeting your expectations, and we would love to help you maximize your experience with your device. We have provided links to help you with the camera settings and features, and another to the redesigned S Pen features to help you integrate these features in to your usage. We have also shared a linkt o the full device manual that will help you discover the voice commands and hand gestures you can use with the camera of your device. We have lastly, provided a link to the Samsung Support Team if you have any questions or continue to experience frustrations with your device. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
Great, if protected or functional abilities lost
on April 6, 2025
Posted by: Lefthanded
[This review was collected as part of a promotion.] AI button at right corner is a drag because accidental touches being lefthanded using right hand. Should be able to switch the human button.
Value
3
Response from Samsung USBy R&R Team, April 7, 2025
Hello there Lefthanded,
Thank you for finding the time to share your sentiments with us about your Samsung Galaxy S25 Ultra. We value your feedback as it allows us the opportunity to improve the functionality and design of our product line. I can only imagine how frustrating it is to be a left-handed individual in a world where 90% of the population is right-handed. Although moving the AI button (or any specific button) on the screen of the S25 Ultra is not possible, you can customize the Quick Panel and Navigation Bar to suit your preferences. If you have any questions or if you would like to share any other feedback with us, please feel free to contact Samsung Support at your leisure. Thank you for being a steadfast Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
S25 Ultra
https://www.samsung.com/us/smartphones/galaxy-s25-ultra/
Product Manuals
https://www.samsung.com/us/support/downloads/
Thank you for finding the time to share your sentiments with us about your Samsung Galaxy S25 Ultra. We value your feedback as it allows us the opportunity to improve the functionality and design of our product line. I can only imagine how frustrating it is to be a left-handed individual in a world where 90% of the population is right-handed. Although moving the AI button (or any specific button) on the screen of the S25 Ultra is not possible, you can customize the Quick Panel and Navigation Bar to suit your preferences. If you have any questions or if you would like to share any other feedback with us, please feel free to contact Samsung Support at your leisure. Thank you for being a steadfast Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
S25 Ultra
https://www.samsung.com/us/smartphones/galaxy-s25-ultra/
Product Manuals
https://www.samsung.com/us/support/downloads/
Written by a customer while visiting Samsung US