Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(15,558 Reviews)
Rating breakdown 15,558 reviews
5 Stars
13,428
4 Stars
1,679
3 Stars
279
2 Stars
86
1 Star
86
82%of customers recommend this product.
(
479 out of
582)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
1
Stick with the S24 Ultra, The S25 Ultra Is Awful.
on March 20, 2025
Posted by: Luv2Shop
from Las Vegas, Nevada
Expertise:Intermediate
The S25 Ultra is my most disliked phone of the decade. The S Pen no longer has Bluetooth connectivity and it no longer has a battery. And I really hate the new camera lenses, especially with them sticking out and collecting dust. Another thing too, Samsung’s new One UI 8 is such an eyesore. The app icons look dull and unoriginal (especially the new Mail icon. It now has an @ symbol in the middle???). Samsung also changed everything in the standard UI, with the App Search bar now being on the bottom and the app opening transition now looking less interesting and a lot more. Samsung is taking steps backwards now, and I think these actions are really bad mistakes, and they make me not want to buy another Samsung product.
No, I would not recommend this to a friend.
Features
1
Performance
2
Design
1
Value
1
Response from Samsung USBy R&R Team, March 21, 2025
Hello there Luv2Shop, we appreciate your feedback on your new Samsung Galaxy S25 Ultra. We know how valuable your phone is to you, and how frustrating it can be when the features you expect have been redesigned. We would love nothing more than to help you align the settings to your preferences, and have the best possible experience with your new device. We have provided links to troubleshooting guides and articles to help you with the S Pen usage, One UI7 features, and discovering the hand gestures and voice commands you can use with the camera. We have also provided a link to the Samsung Support Team if you have any questions or continue to experience any frustrations with your Samsung products. We appreciate you being a loyal Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
3
Not impressed
on August 31, 2025
Posted by: Josh
from Washington state
Expertise:Intermediate
I've had my s25 ultra for at least 7 months now. I will say that im not that impressed with it so far. It now charges so slow it takes over 2 1/2 hrs. The camera is in my opinion worse then the s23 ultra. Especially at night. The screen is not as bright and vibrant as they claim it to be. I had to take the screen protector off because it was so hard to see. Even with the brightness at max with extra brightness on. But now I have to keep the brightness really low because it won't charge and the phone heats up really bad. I have to put it in the freezer sometimes. Personally I think they really need to focus on quality instead of quantity. Because taking the same platform and making a few changes to the software, then putting it in a new shell isn't working. Make sure when you claim the phone has a 200 mega pixel and 100x zoom, that it actually works and doesn't look so terrible. Maybe people would buy more phones instead of buying a phone that is far superior camera wise.
Features
2
Performance
2
Design
4
Value
3
Response from Samsung USBy R&R Team, September 2, 2025
Hi there Josh, thank you for sharing your feedback on your Samsung Galaxy S25 Ultra. We understand how disappointing it can be when your device is not aligning to your expectations, and we would love to hep you troubleshoot the frustrations you mention experiencing with your device. We have provided links to articles to help you with the camera features, temperature, and display settings of your device. We have also shared a link to the Samsung Support Team if these frustrations continue with your device. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Tom S
from Long Island NY
Expertise:Expert
Verified Purchase:Yes
The phone is awesome! The rebate successful and very happy with my purchase and upgrade from my old phone.
Features
5
Performance
5
Design
5
Value
4
Response from Samsung USBy R&R Team, September 9, 2025
Hi there Tom S, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra. We are so happy to hear you are pleased with the purchase and inital usage of your new phone. We have provided links to resources to help you discover the full capabilities, and align your device to your usage preferences, as well as answer any questions that come up along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: SSKI
from Wisconsin
Expertise:Intermediate
Verified Purchase:Yes
Love this phone, the look, feel, and performance!!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, September 12, 2025
Hey there SSKI, thank you for your feedback on your Samsung Galaxy S25 Ultra. We love hearing how much you love the usage of your new phone, along with the design, and everything else. We hope you'll reach out to us again in the future any time you have feedback or questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
1
Samsung took away features: Bluetooth pen is gone
on February 11, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] Why take away the Bluetooth pen? Using it for remotely snapping a photo was very useful. This is a dumb move samsung. The ultra phone should have all the features and more. You added LOG! Who even knows what LOG is? But then remove the Bluetooth pen? Makes absolutely no sense.
Value
1
Response from Samsung USBy R&R Team, February 13, 2025
Hi there EddieSuarez, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We understand that changes to the features of your device can take some time to adjust and integrate in to your daily usage. We have provided a link to an article to help you with the features of the redesigned S Pen. We have also shared a link to the full device manual that highlights both voice and hand gestures you can use with the camera of your phone. Lastly, we have provided a link to the Samsung Support Team if you have any additional questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
Downgraded phone
on February 18, 2025
Posted by: 675746854
[This review was collected as part of a promotion.] Downgraded the Bluetooth Spen. Spen for kids. Ai features only. Price is higher.
Value
1
Response from Samsung USBy R&R Team, February 18, 2025
Hello 675746854, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We understand how important specific features of your device are to you every day. We have provided a link to an article below to help you with the redesigned features of your S Pen. We have also shared a link to the full device manual to help you integrate voice controls and hand gestures that can be used for previous features of the S Pen. We have also shared a link to the Samsung Support Team if you have additional questions about any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
Not worth it.
on February 22, 2025
Posted by: Joce
Expertise:Expert
I've had it for a month or so. Bought this and did the upgrade because of the pen. Come to find out 5his doesn't have the feature to take photos with the pen. What a waste of money. The whole reason I did the upgrade. I don't care about anything else with the pen. I truly hate the size and have always done the smaller versions of a phone. Now im stuck with this because I did a trade in.
Response from Samsung USBy R&R Team, February 24, 2025
Hi there Joce, thank you for taking time out of your day to share your thoughts about your new Samsung Galaxy S25 Ultra with us. We completely understand how frustrating it can be to have a device that is not meeting your expectations. We have provided a link to the full device manual to help you with the voice commands and hand gestures you can use with the camera. We have also shared a link to the Samsung Support Team if you would like assistance with this or any additional features of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
2
Lost features
on March 12, 2025
Posted by: DisappointedCustomer
[This review was collected as part of a promotion.] Sadly this phone is a downgraded version of the older S ultra phones. How can you not upgrade the battery or downgrade the s Pen? Features keep getting taken away and phones aren't the upgrade that people want anymore. Felt like a downgrade.
Value
2
Response from Samsung USBy R&R Team, March 12, 2025
Hello there, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We would love nothing more than to help you maximize the battery life, and discover the redesigned features of the S Pen for the best possible experience with your new phone. We have provided links to troubleshooting guides for the battery life of your device, and an article to help you discover ways to use the new S Pen of your phone. We have also shared a link to the full device manual to help you with hand gestures and voice commands you can now use with your phone to control specific functionality. Lastly, we have provided a link to the Samsung Support Team if you ever have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Galaxy Battery - Optimization
https://www.samsung.com/us/support/galaxy-battery/optimization/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Galaxy Battery - Optimization
https://www.samsung.com/us/support/galaxy-battery/optimization/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US