Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(15,558 Reviews)
Rating breakdown 15,558 reviews
5 Stars
13,429
4 Stars
1,679
3 Stars
279
2 Stars
86
1 Star
85
82%of customers recommend this product.
(
479 out of
581)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
5
Love this phone
on September 16, 2025
Posted by: LarryT
[This review was collected as part of a promotion.] Always love the S series, and this phone doesn't disappoint.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I am very satisfied with this product!
on September 16, 2025
Posted by: Belphoebe
[This review was collected as part of a promotion.] My forever favorite phone brand is Samsung. This is what I got for myself, recommended to my husband to get & I got for my Mom & my nephews, as well! Honestly, there is nothing not to like! I use it for researching things, keeping in contact with family members living far away from me, (lots of video calls through various apps), I like to make sketches & I make lots of notes and I use the calendar (and of course, alarm too), on a daily basis. I need reminders and notes, so I rely on my phone quite a bit. This is where I make orders through various apps and this is where I shop online too. (I rely on this phone so much so, that my laptop is left for creating only rather complex creative digital artwork, mostly.) The Samsung AI is very useful as well! And I have to mention that I love the Health app by Samsung! I do have a watch as well, and since I struggle to sleep (well) sometimes, I monitor my sleeping cycles , sleep time and sleep quality on a daily basis, as well! I can't think of anything, I would not like. Also, since I am forgetful (thanks to my ADHD), I love the setting of charging modes, where it can be set to not charge over 85%, even if left plugged in! It is meant to prolonge the battery life, which would have been the only frustration, I would have maybe, if I would not have a chance to spare my battery from being overcharged on a daily basis. I have no idea which other brand I would choose, if Samsung would not exist, because I I have no interest in other brands
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Good phone but nothing special
on September 16, 2025
Posted by: WhiskeyJoe
[This review was collected as part of a promotion.] I've had several galaxy phones, and while it's a nice upgrade I would say it's anything special over the last s24. One downgrade is the spen is no longer Bluetooth and you can't use it as a "remote" for your phone anymore. I'm not sure how often people used that feature in general but it was a downgrade in my opinion.
I like the new galaxy AI features, which is a plus, but I use my headphones a lot for voice commands and it doesn't work to send messages unless my phone is unlocked or I have to confirm what I'm dojng prior to it working. Which defeats the purpose of handsfree when driving. Although I will say this may be die to me not properly configuring the settings as I'm still getting used to the phone since I just got it. If it's a user error I'll update the review. But overall I like the phone and happy with the purchase.
I like the new galaxy AI features, which is a plus, but I use my headphones a lot for voice commands and it doesn't work to send messages unless my phone is unlocked or I have to confirm what I'm dojng prior to it working. Which defeats the purpose of handsfree when driving. Although I will say this may be die to me not properly configuring the settings as I'm still getting used to the phone since I just got it. If it's a user error I'll update the review. But overall I like the phone and happy with the purchase.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Absolutely amazing phone!
on September 16, 2025
Posted by: Stratodreamr
[This review was collected as part of a promotion.] I use this phone for work and it has been an absolute banger. The AI features to highlight important topics from meetings, as well as taking notes on the fly using the spen have given me an advantage on keeping myself organized and focused.
Out of work, the amazing screen is a treat to consume content. Highly recommend it!
Value
5
Written by a customer while visiting Samsung US
Posted by: Chris
from Maine
Expertise:Expert
Verified Purchase:Yes
Great camera and fast startup. AI works quickly and accurately.
One UI 8 has some really great customization features especially paired with the Good Lock app.
The curved corners are just "ok". I prefer a square phone. I think this will be my last S series if the phone gets anymore rounder.
One UI 8 has some really great customization features especially paired with the Good Lock app.
The curved corners are just "ok". I prefer a square phone. I think this will be my last S series if the phone gets anymore rounder.
I would recommend this to a friend!
Features
5
Performance
5
Design
3
Value
5
Response from Samsung USBy R&R Team, September 9, 2025
Hi there Chris, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We love hearing that you found the inital setup to be so smooth and easy, and that you are so pleased with the usage of Galaxy AI. We have provided a link to the Samsung Support Team of offer assistance if you ever have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent phone of 2025
on February 28, 2025
Posted by: Lovebirds
[This review was collected as part of a promotion.] The seamless actions across apps streamline workflows, allowing for effortless transitions between different platforms. Now Brief provides a convenient way to quickly jot down thoughts and ideas. The innovative Audio Eraser tool lets you refine recordings by removing unwanted background noise. These combined features offer a significant boost in productivity and creativity. Such enhancements make for a truly worthwhile user experience. The smooth texture feels luxurious against the skin. Its lightweight design minimizes strain during extended use. This allows for a more enjoyable and comfortable experience. You'll appreciate the ergonomic design during prolonged periods of activity. It's a perfect blend of form and function.
Value
5
Written by a customer while visiting Samsung US
Posted by: Ray D
from Miami
Expertise:Intermediate
Verified Purchase:Yes
The battery life is horrible. For the price of the unit I would have expected more by year 2025! Considering other options moving forward. Thats a lot for me to say since I've a loyal customer for 15 years plus. By the time I get home around 3:30PM 30 to 40% battery with moderate use, I will not make it through the entire day.
Performance
4
Design
4
Value
2
Response from Samsung USBy R&R Team, September 10, 2025
Hi there Ray D, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how important the lasting battery life of your device is to you every day. We have provided links to a few troubleshooting guides to assist you in maximizing the battery life of your device. We have also shared a link to the Samsung Support Team if this experience continues with your device. Thank you for being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Anonymous
from New york
Expertise:Expert
Verified Purchase:Yes
I must admit that I really do like this phone a lot
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, September 12, 2025
Hey there Regg, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We couldn't be happier to know you are having such a great experience with your device. We have provided links to a few resources if you are ever curious about potential additional features, or you ever have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US