Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(20,055 Reviews)
Rating breakdown 20,055 reviews
5 Stars
17,220
4 Stars
2,176
3 Stars
383
2 Stars
124
1 Star
152
86%of customers recommend this product.
(
1,050 out of
1,221)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Posted by: Adnan
from Delaware
Expertise:Intermediate
Verified Purchase:Yes
I love the phone but its advertised AI feature is not that impressive when it comes to practical use. For my case, I tried call assist for booking a hotel in Mexico. It literally did not catch a SINGLE WORD. This was SOOOOOO FRUSTRATING!!!!!
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
4
Response from Samsung USBy R&R Team, June 25, 2025
Hi there Adnan, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We know how important your device is to you every day, and we would love to help you with these experiences you mention with the translation. We have provided a link to the Samsung Support Team below for your convenience. They can help troubleshoot this experience and work towards a resolution with your directly. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
Give back the function of the pen can take picture
on June 24, 2025
Posted by: Matxanh
[This review was collected as part of a promotion.] Been using phone with S pen, love that function but so disappointing with S25 Ultra. The rest no complaints. Samsung is still my favorite.
Value
3
Response from Samsung USBy R&R Team, June 25, 2025
Hi Matxanh, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are overall pleased with the features and capabilities of your new device. We have provided a link to an article to help you with the features of the S Pen and integrating them in to your usage. We have also shared a link to the full device manual to assist you with the hand gestyures and voice commands you can use with the camera of your device. Lastly, we have provided a link to the Samsung Support Team if you ever have questions about any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Im very pleased
on June 24, 2025
Posted by: SgtBane
[This review was collected as part of a promotion.] I need for Samsung let me add a picture to my text as a background. I would like a better voice recording to make my own ringtone. I love the phone, the AI is A-1. It been helping for me, I appreciate that. TY
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great product
on June 24, 2025
Posted by: Beast1234
[This review was collected as part of a promotion.] Samsung Galaxy S25 Ultra – My Honest Review After Hands-On Experience
Just got my hands on the Galaxy S25 Ultra, and I have to say—Samsung has truly outdone itself this time. Here’s my quick breakdown after using it for a few days:
Display: The 6.9" Dynamic AMOLED 2X is simply stunning. Crystal-clear visuals, rich colors, and that buttery-smooth 144Hz refresh rate make everything feel premium.
Camera: The 200MP main camera is insane. Whether you're shooting in daylight or low light, the detail and clarity are on another level. Zoom is sharper, night mode is smarter, and video capture (now with 8K HDR) is seriously cinematic.
Performance: Powered by the Snapdragon 8 Gen 4, it handles everything—gaming, multitasking, AI tools—without a hiccup. The new One UI 7.0 also feels super smooth and personalized.
Battery: Easily lasts all day, even with heavy use. 65W fast charging gets me back to 100% quickly, and the improved battery optimization is noticeable.
Extras I Love: Built-in S Pen, Wi-Fi 7, satellite emergency features, and upgraded DeX mode for desktop-level productivity.
Display: The 6.9" Dynamic AMOLED 2X is simply stunning. Crystal-clear visuals, rich colors, and that buttery-smooth 144Hz refresh rate make everything feel premium.
Camera: The 200MP main camera is insane. Whether you're shooting in daylight or low light, the detail and clarity are on another level. Zoom is sharper, night mode is smarter, and video capture (now with 8K HDR) is seriously cinematic.
Performance: Powered by the Snapdragon 8 Gen 4, it handles everything—gaming, multitasking, AI tools—without a hiccup. The new One UI 7.0 also feels super smooth and personalized.
Battery: Easily lasts all day, even with heavy use. 65W fast charging gets me back to 100% quickly, and the improved battery optimization is noticeable.
Extras I Love: Built-in S Pen, Wi-Fi 7, satellite emergency features, and upgraded DeX mode for desktop-level productivity.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
It very smooth the 25s ultra
on June 25, 2025
Posted by: Trickplick
[This review was collected as part of a promotion.] My samsung phone is very y fast compared to other devices I had and the samsung Ai is a very helpful tool to use it sticky situations. So I truly appreciate for this device because it my first samsung s25 ultra. Many people my think is not worth it but it's not true it very reasonable price to buy this phone camera quality, gaming, video, and the diameter on the phone is nice very trustworthy phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excelente dispositivo celular
on June 25, 2025
Posted by: Adiac94
[This review was collected as part of a promotion.] El Galaxy S25 Ultra continúa siendo el super‑flagship de Android, gracias a su pantalla, potencia, batería, cámaras y AI
Ideal para quienes buscan lo mejor en fotografía con S Pen y funciones inteligentes diarias
Soy un super Fans de la linea d samsung
Eh sido usuario desde el S6 Edge en adelante y también del modelo note 4 en adelante, 100% recomendado
Eh sido usuario desde el S6 Edge en adelante y también del modelo note 4 en adelante, 100% recomendado
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing phone
on June 25, 2025
Posted by: Cinthya
[This review was collected as part of a promotion.] The s 25 ultra is a spectacular, unique and great phone, I loved it, I've been part of the Samsung family for a long time and I still am, it's one of the best phones, I wouldn't change it.
If you want perfection you must have this phone.
If you want perfection you must have this phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing device.
on June 25, 2025
Posted by: Dzyner10
[This review was collected as part of a promotion.] What an amazing upgrade from my Note 8. Beautiful display and UI. Everything is so smooth and well designed.
I love the Galaxy AI and how easy it is to use when I have a question or need to research something and it's especially good at helping me brainstorm ideas.
The wallet, health, and task/reminder features make everyday use so much easier and are very friendly to use.
I track my workouts, macros, stream music, and utilize the calendar on a daily basis.
My favorite feature is the S Pen and its drawing capability as well as the note taking. As an artist and designer, I couldn't be happier.
I love the Galaxy AI and how easy it is to use when I have a question or need to research something and it's especially good at helping me brainstorm ideas.
The wallet, health, and task/reminder features make everyday use so much easier and are very friendly to use.
I track my workouts, macros, stream music, and utilize the calendar on a daily basis.
My favorite feature is the S Pen and its drawing capability as well as the note taking. As an artist and designer, I couldn't be happier.
Value
5
Written by a customer while visiting Samsung US