Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(15,560 Reviews)
Rating breakdown 15,560 reviews
5 Stars
13,431
4 Stars
1,679
3 Stars
279
2 Stars
86
1 Star
85
82%of customers recommend this product.
(
479 out of
581)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
5
The best yet!
on September 8, 2025
Posted by: MGalaxyWorld
[This review was collected as part of a promotion.] I'm the type that absolutely loves to take pictures! I have 512gb of storage so I can take plenty of pictures. The Galaxy AI feature is amazing as I can edit my pictures flawlessly. The camera alone is amazing but having the option to remove any unessary background noise or unwanted things in the picture with an in app edit with Galaxy AI is so cool! I even have sketched images with my stylus pen and Galaxy AI can create cool and fun images.
Value
5
Response from Samsung USBy R&R Team, September 9, 2025
Hi there MGalaxyWorld, we are grateful for your feedback on your Samsung Galaxy S25 Ultra. We are ecstatic to hear how pleased you are with the usage of your device, and having so much fun using your camera, and features of Galaxy AI in tandem. Please, reach out to us again any time in the future with questions, or additional feedback on any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Amazing phone! Fantastic camera
on September 9, 2025
Posted by: Moe2forsure
[This review was collected as part of a promotion.] I have been a Samsung user for so long and knew I needed to upgrade to the S25 ultra, best decision ever. The phone is so sleek making it easy to use and super fashionable to carry. The camera is out of this world! It is now my phone, diary, creating tool and mu favorite mode of documenting priceless moments with my baby. Samsung keeps out performing itself and I love it!
Value
5
Response from Samsung USBy R&R Team, September 10, 2025
Hi there Moe2forsure, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are ecstatic to hear that you are having such a great experience with your device, and finding so amazing for documenting your little one growing up. We hope you'll reach out to us again in the future any time you have questions or additional feedback you would like to share with us. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Posted by: C Newsom
Verified Purchase:Yes
A little bit of difficulty adapting to the new functions and still figuring out what's different from my previous phone S23 Ultra.
Response from Samsung USBy R&R Team, September 10, 2025
Hi there C Newsom, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We know that upgrading to a new device can take time as you discover the enhanced software capabilities. We have provided links to the complete manual for your device, and to the Samsung Support Team to help you with your exploration, and answer any questions you may have directly. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
4
Great Features
on September 15, 2025
Posted by: FootballMom
[This review was collected as part of a promotion.] The Galaxy S25 Ultra it's a great phone overall. I use it for multiple purposes. I game on it, watch shows, and use it for sports pictures. The camera quality is unmatched. Even with fast moving players during football, the camera is able to keep up and get great action shots. The speed for gaming has been wonderful. Same for streaming. The Galaxy AI feature of being able to hold the home button and just cuddle what's on your screen to search it is amazing and one of my favorite features.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
The perfect Android phone
on September 15, 2025
Posted by: CatDad09
[This review was collected as part of a promotion.] There's no doubt that you'll be quite satisfied with your purchase of a Galaxy S25 Ultra! It's the most powerful phone on the market!! I love mine and will always use exclusively Samsung brand phones as long as I'm living and Samsung exists as a phone creator!!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Top Notch Phone
on September 15, 2025
Posted by: AugAceP
[This review was collected as part of a promotion.] I had a S23+ which had a bubble in the battery so I needed to replace it. I was able to get the S25 Ultra with a free upgrade to 512 GB. I had paid to repair the battery issue on my S23 and was able to trade it in for this phone, so I was pleased overall with that process. The phone runs great just like the S23. I'm not sure why they removed the Bluetooth functionality from the SPen, but I never really used those functions so no big deal. The Galaxy AI features are fine but like any new technology needs kinks to be worked out. Overall I recommend this phone.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Not happy with performance
on September 15, 2025
Posted by: Sautepan
[This review was collected as part of a promotion.] I've been trying out the new galaxy AI features on my device, and I must admit I'm a little underwhelmed so far. The processing speed sometimes feels a bit slow, especially when compared to the hype surrounding it. I was hoping for a more seamless and responsive experience overall, to be honest. Perhaps future updates will improve the performance and efficiency. I am still optimistic that it will get better with time.
Value
1
Response from Samsung USBy R&R Team, September 16, 2025
Hello Sautepan, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how disappointing it can be when your new device is not aligning to your expectations, and we would love to assist you. We have provided links to a few articles to help you maximize the speed of your device, and recommend starting with adjusting the refresh rate of your device. We have also shared a link to the complete manual for your device to help you best align the settings to your preferences. Lastly, we have shared a link to the Samsung Support Team to offer assistance if this frustration continues, or you have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Product Manuals
https://www.samsung.com/us/support/downloads/
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How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
4
Flagship phone.
on September 15, 2025
Posted by: Kaylun
[This review was collected as part of a promotion.] Galaxy AI.
So, the phone is the peak of modern performance and features. Its everything anyone would want from a phone. The only thing I wish Samsung would adopt, is underscreen front camera. Other cheaper phones do it with 0 issues. Gives us the FULL screen to use. That always blew my mind. Along with a larger battery. If you look at the Redmagic phones as an example. They have a larger battery, faster charging and underscreen camera. If they offered an IP rating I would own one now. They dont because its a Gaming phone with a small fan built in, so they cant get the IP rating.
Value
4
Written by a customer while visiting Samsung US