Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(19,590 Reviews)
Rating breakdown 19,590 reviews
5 Stars
16,889
4 Stars
2,115
3 Stars
351
2 Stars
109
1 Star
126
85%of customers recommend this product.
(
753 out of
885)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
5
Exceptional!
on June 3, 2025
Posted by: Rayvenmad
I have been using this phone for a couple of months and I absolutely love it. Being a huge fan of Samsung in general I couldn't wait to get this phone. It does everything and more! Making my life easier and the battery life is exceptional! Finally!! that is always been my biggest drawback of Galaxy phones. The batteries never last. This phone has not yet run out of battery in a day. And I use my phone constantly for work and personal. I've also dropped it multiple times and to my surprise, no damage at all. So I'm going to go ahead and give this a five star! Thank you Samsung!!
Written by a customer while visiting Samsung US
Customer Rating
4
Ultra vibes
on June 3, 2025
Posted by: PINKGODDESS
[This review was collected as part of a promotion.] Samsung Galaxy Ultra..fantastic camera...great device for storing messages
Value
4
Written by a customer while visiting Samsung US
Posted by: Jeremy
from Texas
Expertise:Expert
Verified Purchase:Yes
Love the square design. Fast processor. Amazing pictures both close and far away. Light and clean sleek design. This is my fourth galaxy.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Good, the screen fits well in your hand.
on June 3, 2025
Posted by: Freddy77good
[This review was collected as part of a promotion.] Artificial intelligence works poorly, sometimes it speaks to me in English, then in Russian, then in Spanish. And when I say: Look for something in America near money, but all the information I get is related to Russia and so on every time.The battery drains to 28% in 3 hours
Value
3
Response from Samsung USBy R&R Team, June 5, 2025
Hey Freddy77good, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We know it can be frustrating when your device is not aligning to your expectations in functionality. We have provided links to resources to help you with the battery life of your device. We have also shared a link to the Samsung Support Team to help you with the different languages experiences you mention when using the features of Galaxy AI. Thank you for being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Efficient, Smart, and Built for Work-Life Balance
on June 5, 2025
Posted by: ryanc7
[This review was collected as part of a promotion.] As a 30-something professional juggling meetings, emails, and daily tasks, I rely heavily on my Samsung Galaxy device to stay productive and connected. The integration of Galaxy AI has truly elevated the experience such as summarizing notes, scheduling tasks, and even translating emails in real time. I highly recommend it!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
One Thing Is Missing
on June 5, 2025
Posted by: SamsungLuva
[This review was collected as part of a promotion.] I love everything about my phone except the fact that I can't snap photos with my S pen anymore 🥺 (I must use my watch now).
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
The Smartphone That Got Everything Right
on June 5, 2025
Posted by: Brannon
[This review was collected as part of a promotion.] The Galaxy S25 Ultra is hands-down the best phone I’ve ever owned. From the moment I picked it up, everything felt premium, the sleek design, the vibrant display, and the insanely smooth performance. The 200MP camera is next-level. Day or night, it captures detail like a DSLR in my pocket. I’m constantly impressed by how sharp and vibrant my photos come out, and the Galaxy AI editing tools are actually useful, not just gimmicks.
Battery life? It easily lasts me a full day with heavy use and still has juice left. I multitask a lot, and the Snapdragon chip doesn’t flinch. Gaming, video editing, or running multiple apps at once is effortless. The S Pen is a bonus I didn’t think I’d use as much as I do. Now I take notes, mark up photos, and sign documents daily.
Samsung nailed it with this one. It feels like they listened to everything users wanted and delivered. This isn’t just a phone, it’s my camera, notepad, gaming device, and mobile office all in one. I genuinely love using it every single day.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Could be a Great Phone If It Would Stop Crashing
on June 6, 2025
Posted by: Zach
Expertise:Intermediate
Verified Purchase:Yes
I'm sure the phone itself is excellent, however, it keeps randomly turning itself off or restarting and everything I have tried seems to be failing in terms of finding a solution. Therefore, currently my experience with this phone could only be 2 stars as it can not be relied upon.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
4
Value
2
Response from Samsung USBy R&R Team, June 6, 2025
Hey Zach, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We would love nothing more than to help you troubleshoot the crashing you mention experiencing with your device, and we have provided al ink to an article to assist you at your convenience. We have also shared a link to the Samsung Support Team and warranty information if this experience continues. Thank you for being a Samsung customer. -Elizabeth
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US