Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8 out of 5
4.8
(20,042 Reviews)
Open Ratings Snapshot
Rating breakdown 20,042 reviews
5 Stars
17,210
4 Stars
2,174
3 Stars
383
2 Stars
123
1 Star
152
86%of customers recommend this product. 
(
1,041 out of 1,210
)
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Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
5 out of 5
5
Great features including memory, camera, durabilit
on June 14, 2025
Posted by: AdminOfficer
[This review was collected as part of a promotion.] I use my galaxy s25 ultra for business and have never had a failure/crash. It is reliable 100% of the time. I've even had several co-workers purchase the s25 due to my recommendation and praise of the features and capabilities of the device.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best Android Flashing you could get your hands on
on June 14, 2025
Posted by: SAMSUNGGALAXY4LYF
[This review was collected as part of a promotion.] S25Ultra is so fluid! Best camera, Best Chipset, Best Battery and overall the best design
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
So easy to transition from my previous phone
on June 14, 2025
Posted by: CHaley
[This review was collected as part of a promotion.] I was able to transition to using this phone with absolutely no difficulty. I have throughly enjoyed its features and user friendly nature. The camera is phenomenal. Over all it is a huge upgrade from my previous Samsung Note, without being so different that it was confusing. I am really happy with my choice. I have been using the Galaxy AI feature all the time for random searches and lesson planning for my job.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Constant reboot issue
on June 14, 2025
Posted by: Rize5hine
[This review was collected as part of a promotion.] I use my device for day to day tasks including but not limited too work and school.
Value
2 out of 5
2
Response from Samsung USBy R&R Team, June 16, 2025
Hey there Rize5hine, thank you for your feedback on your Samsung Galaxy S25 Ultra. We understand how important your phone is to you for a range of daily tasks both professional and educational as well as personal. We have provided a link to the Samsung Support Team to offer assistance with the reboots you mention experiencing with your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great picture quality
on June 15, 2025
Posted by: MONIQUENATOR
[This review was collected as part of a promotion.] This phone has an amazing picture quality. Didn't believe the ads before until I took a picture if my own!
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
This product was great except some software bugs
on June 15, 2025
Posted by: Munnaa
[This review was collected as part of a promotion.] The phone handles daily tasks very smoothly. The overall user experience is quite positive, I am enjoying using it. However, I was a bit disappointed to find that certain apps that were installed was hard to locate even with the search i need to go the google store and click those apps to open it .in my case it was a shopping app and an authenticator app. Other than that, it's a great phone. The AI was very good helping me for my daily use the search results were better.
Value
4 out of 5
4
Response from Samsung USBy R&R Team, June 17, 2025
Hey there Muunnaa, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We are so happy toh ear that you are overall pleased with the usage and features of your device. We have provided a link to the full device manual to help you adjust the layout of the applications of your device. We have also provided a link to the Samsung Support Team to assist you with any questions you have about your phone or any of your Samsung products. Thank you forbeing a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Love there are no edges. Wish pen still took pics
on June 15, 2025
Posted by: Lauralyn
[This review was collected as part of a promotion.] I love this phone. I am extremely happy that the "edges" are finally. I really wish the pen could still be used to take pictures by clicking the side button on the pen. I was extremely disappointed they got rid of that. The battery life is just as great as the S22 Ultra that I owned before upgrading to the S25 Ultra, and was also just a great phone overall.
Value
4 out of 5
4
Response from Samsung USBy R&R Team, June 17, 2025
Hey there Lauralyn, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are so happy to hear that the redesigned appearance and functionality of your device are mostly pleasing for your usage. We have provided a link to the full device manual that will help you with the hand gestures and voice commands you can use with the camera of your device. We havealso shared a link to the Samsung Support Team if you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Really interested in the AI features
on June 15, 2025
Posted by: Br0kenPsych3
[This review was collected as part of a promotion.] The activation, tutorials, and transferring of my old phone data to the new phone seemed exceptionally easy. It was possible to go through several walk-throughs of new features while the transfer took place, which was nice. It's a lot, but seemed easy. I'm pretty sure I activated all of the Galaxy AI features and I am really hoping they can help me become more organized. I use my phone quite a lot in order to keep both work and home responsibilities on track, or at least try to. I think the newer features can up the game nicely.
I am very much into photography and I'm also interested in exploring the AI assistance in the content creation area.
Value
4 out of 5
4
Response from Samsung USBy R&R Team, June 17, 2025
Hi there Br0kenPsych3, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are so happy to hear that you found the inital setup and usage of your device to be smooth and easy. We have provided a link to the full device manual to help you further align the settings to your preferences and discover additional features that may enhance your overall experience. We have also shared a link to the Samsung Support Team if any questions arise as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
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