Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(15,578 Reviews)
Rating breakdown 15,578 reviews
5 Stars
13,447
4 Stars
1,681
3 Stars
279
2 Stars
86
1 Star
85
82%of customers recommend this product.
(
479 out of
581)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
5
I love the functionality of the phone.
on August 19, 2025
Posted by: Sodaboy
[This review was collected as part of a promotion.] The phone is extraordinarily excellent. Navigating through is easy. And the camera is out of this world.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Galaxy S25 Ultra. Great phone!
on August 19, 2025
Posted by: Gctate1
[This review was collected as part of a promotion.] I am in love with my Samsung Galaxy S25 Ultra! I often trade up for the camera on the Samsung because each new model introduces a better camera. But with this model I've discovered AI. It's been really helpful in helping to identify plants, insects, everything!! If I can take a picture I can get info just by holding my home key down then circling the item in untested in. AI does the rest. Can't wait to see what else this phone can do.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has good security measure, great came
on August 19, 2025
Posted by: Ismosam
[This review was collected as part of a promotion.] Galaxy AI S25 has a great camera resolution ,effective security measures, fast processing and very user friendly.
It's also good for integration and apps friendly with efficient firewall.
It's a great product worth the value of the price and more.
It's also good for integration and apps friendly with efficient firewall.
It's a great product worth the value of the price and more.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Not your best effort.
on August 19, 2025
Posted by: sculpin
[This review was collected as part of a promotion.] S25 Ultra, nothing ultra about it. Thick and heavy, forced to use poor samsung apps. Galaxy AI is awful, it's everywhere and can't disable or uninstall.
Value
2
Response from Samsung USBy R&R Team, August 20, 2025
Hi Sculpin, thank you for your feedback on your Samsung Galaxy S25 Ultra. We know that new devices can take time to align the updated software to your device to your usage preferences. We have shared a link to the complete manual to assist you in this exploration and alignment. We have also shared a link to the Samsung Support Team to assist you any time you experience frustrations or have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Facebook
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Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
4
I would like Gemini to be more user friendly
on August 20, 2025
Posted by: DPLOVES2HUNT
[This review was collected as part of a promotion.] I love the fact that my device is almost entirely AI in some form if I want it to be. AI Features and editing with photos is amazing. Overall I wish it was more user friendly for those that may not be familiar with AI.
I cast to my ps5 and smart TV and stream a ton.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Must have phone of 2025
on August 20, 2025
Posted by: Samtation
[This review was collected as part of a promotion.] The Galaxy S25 Ultra is a masterpiece of mobile technology, a must-have for 2025. Its titanium frame and stunning 6.9-inch Dynamic AMOLED display with Gorilla Glass Armor 2 set a new standard for design and durability. The anti-glare screen is a game-changer, making it readable in any light. The phone's core is the Snapdragon 8 Elite for Galaxy, providing a level of performance that is simply unmatched, from intense gaming to seamless multitasking.
The camera system is truly professional-grade, led by a 200MP sensor and a versatile quad-camera array with impressive zoom capabilities, letting you capture stunning photos and 8K video with incredible detail. What truly sets it apart is the deep integration of Galaxy AI, which turns the phone into a proactive personal assistant. Features like "Audio Eraser" and AI-enhanced photo editing are incredibly useful, making everyday tasks simpler. The S Pen is a hallmark of the Ultra experience, and with a huge battery, this phone truly offers the best of everything.
The camera system is truly professional-grade, led by a 200MP sensor and a versatile quad-camera array with impressive zoom capabilities, letting you capture stunning photos and 8K video with incredible detail. What truly sets it apart is the deep integration of Galaxy AI, which turns the phone into a proactive personal assistant. Features like "Audio Eraser" and AI-enhanced photo editing are incredibly useful, making everyday tasks simpler. The S Pen is a hallmark of the Ultra experience, and with a huge battery, this phone truly offers the best of everything.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
It's so good, I'm selling my DSLR!
on August 20, 2025
Posted by: Huckleberry
[This review was collected as part of a promotion.] This thing is amazing! After seeing the gorgeous photos this thing takes, I no longer need my DSLR. Best Galaxy yet!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Problems from the start
on August 20, 2025
Posted by: Frustrated
[This review was collected as part of a promotion.] My new S25 Ultra has had problems from the start. It won't complete the biometrics it won't recognize fingerprint or face. The worst is that it keeps saying I have no service and limits me to only emergency calls. Right in the middle of a call it drops and does this. I hope I can get this figured out soon
Value
2
Response from Samsung USBy R&R Team, August 20, 2025
Hello there, we are grateful for your feedback on your Samsung Galaxy S25 Ultra. We would love to help you resolve the frustrations you mention experiencing with your device. We have provided links to articles to help you with the biometrics and connectivity of your device. We have also shared a link to the Samsung Support Team if these frustrations continue, or you have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Use Facial recognition security on a Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS00062630/
Samsung phone is not recognizing fingerprints
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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X
https://smsng.us/X-Messages
Use Facial recognition security on a Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS00062630/
Samsung phone is not recognizing fingerprints
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US