Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(17,786 Reviews)
Rating breakdown 17,786 reviews
5 Stars
15,359
4 Stars
1,926
3 Stars
311
2 Stars
95
1 Star
95
84%of customers recommend this product.
(
583 out of
697)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
5
Amazing Buy!
on March 26, 2025
Posted by: Dimples1977
[This review was collected as part of a promotion.] I love this phone. It's amazing all the way around! So happy with it. If you are thinking of buying it, don't hesitate you will love it. You won't regret getting this phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Lost what's important to me
on May 24, 2025
Posted by: Revgal
Expertise:Intermediate
As a long time Galaxy user, this model is a dissapointment!
- taking a screenshot doesn’t always work, asking Bixby to do it makes him repeat your request
- subtle notification sounds are gone, they are longer and annoying
- importing contacts puts them in folders
- right lower button makes it easy to disconnect phone calls!
- emergency number accidentally gets pressed with some apps!
- bring back led notifications!
- battery percentage is too small to read
- taking a screenshot doesn’t always work, asking Bixby to do it makes him repeat your request
- subtle notification sounds are gone, they are longer and annoying
- importing contacts puts them in folders
- right lower button makes it easy to disconnect phone calls!
- emergency number accidentally gets pressed with some apps!
- bring back led notifications!
- battery percentage is too small to read
No, I would not recommend this to a friend.
Features
2
Performance
3
Design
5
Value
3
Response from Samsung USBy R&R Team, May 27, 2025
Hi Revgal, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how frustrating it can be when your device is not meeting your expectations. We have provided a link to the full device manual to help you best align the settings to your preferences. This will also highlight the edge lighting you can use to alert you to notifications visibly. We have also shared a link to the Samsung Support Team to help you with matters like Bixby, or if you prefer one on one assistance with the settings of your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
1
Less usefull features that S24U. Dont upgrade.
on June 7, 2025
Posted by: Samsungsuck
Higher price with less usefull features. Simple thing like taking being able to take photos with the pen were remove. But useless AI and things that force options that want to force to collect your data to share with there partners and still your data. The newer phones seems to be downgrades more that upgrades. Last android phone.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, June 9, 2025
Hello there, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how important specific features of your device are to you every day, and we would love to help you discover additional means of accomplishing these tasks. We have provided a linkt o the full device manual that can help you discover the hand gestures and voice commands you can use with your device to capture moments from afar. We have also shared a link to the Samsung Support Team to help if you have questions about the ways Galaxy AI can enhance your experience with peace of mind. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Product Manuals
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Written by a customer while visiting Samsung US
Customer Rating
1
Terrible camera 10x zooming and fake moon zooming
on June 20, 2025
Posted by: Houssam1980
Terrible camera zoom like the s23 ultra I have. I tried the 10x zoom on the S25 ultra and its blurry, unclear and out of focus and it ruined many many videos I try to take. ... I dont recommend Samsung anymore specially that they bluff people about the moon zooming and it turned out its a disgusting software trick and not an actual zoom!! .... shame on you and remove these 3 cameras and keep one because the rest two are not functional!!
Response from Samsung USBy R&R Team, June 20, 2025
Hello Houssam1980, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We know how frustrating it can be when your device is not meeting your expectations in functionality. We have provided a link to an article to help you with the different features and settings of your new camera on your device. We have also provided a link to the Samsung Support Team if you believe your device is not operating as intended. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
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Samsung Community
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Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5
The product has great features. And I love this pr
on July 3, 2025
Posted by: Angel2049
[This review was collected as part of a promotion.] I hope they make the next. I brought up just like this one and I would love to be the first one to receive the new product. Thank you for everything.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Need more battery, and design changes, s pen sucks
on July 29, 2025
Posted by: Alex Par
from Dayton, Ohio
Expertise:Expert
Verified Purchase:Yes
Battery sucks! Need more work and innovation tbh....
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, July 30, 2025
Hey there Alex Par, thank you for your feedback on your Samsung Galaxy S25 Ultra. We understand how frustrating it is when your device is not aligning to your expectations in functionality. We have provided links to articles to help you with the battery life and S Pen functionality. We have also provided a link to the Samsung Support Team if you continue to experience frustrations with your device. Lastly, we would love to hear from you again any time with additional features or updates you would like to see going forward. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
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Samsung Community
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Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
1
Constant restarts
on August 22, 2025
Posted by: JayTray
[This review was collected as part of a promotion.] Excellent device when it's working. Phone randomly restarts 5-10 times a week since receiving it. Completed my own troubleshooting and with support, complete device resets, tried in safe mode, avoided restoring from a backup even.
Value
1
Response from Samsung USBy R&R Team, August 22, 2025
Hello JayTray, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra. We know how important the uninterrupted usage of your phone is to you every day, and we would love to offer additional assistance. We have provided a link to a troubleshooting guide you may not have attempted as of yet. We have also provided a link to the Samsung Support Team and to your warranty information for further assistance if you prefer. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
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Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
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Written by a customer while visiting Samsung US
Customer Rating
5
This phone has a great camera
on September 8, 2025
Posted by: PRMILLO
[This review was collected as part of a promotion.] I love Galaxy AI (Gemini) I like that i can take a photo and ask Gemini about a product In the photo and it will tell where I can get it. I love the night mode feature on the camera. It also has a Pen that works excellent for signing online docs
Value
5
Response from Samsung USBy R&R Team, September 9, 2025
Hi there PRMILLO, we appreciate you taking time out of your day to provide your feedback on your Samsung Galaxy S25 Ultra. We are so happy to hear how pleased you are with the features and usage of your device. We have provided a link to the complete manual for your device to help you discover additional features of Galaxy AI you may want to integrate in to your usage. We have also shared a link to the Samsung Support Team to assist you if you ever have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Samsung Community
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Facebook
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Product Manuals
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Written by a customer while visiting Samsung US