Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(29,889 Reviews)
Rating breakdown 29,889 reviews
5 Stars
25,647
4 Stars
3,373
3 Stars
563
2 Stars
151
1 Star
155
85%of customers recommend this product.
(
943 out of
1,103)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Posted by: Prince K
from Massachusetts
Expertise:Intermediate
Verified Purchase:Yes
The phone is good and I love all the features in it.
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, January 9, 2026
Hey Prince K, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra. We love hearing how much you are loving the usage of your phone, and how amazing all of the features have been for you. We have shared a link to the Samsung Support Team for your convenience if any questions come up as you continue using your device. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Posted by: Get this
from Iowa
Expertise:Intermediate
Verified Purchase:Yes
Like Samsung s24 Ultra this phone is amazing and more
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, January 9, 2026
Hello there, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are so happy to hear how pleased you are with the enhanced features and amazing usage of your device. Please, reach out to us again in the future any time you have questions, or wish to provide additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Posted by: Didi
from San Diego, CA
Expertise:Intermediate
Verified Purchase:Yes
Everything is amazing. I like it. best phone i have ever
I would recommend this to a friend!
Features
5
Response from Samsung USBy R&R Team, January 9, 2026
Hi Didi, we are grateful for your feedback on your Samsung Galaxy S25 Ultra. We are ecstatic to hear that you are loving the usage of your new device, and finding it to be the best phone you've ever had. We have shared a link to the Samsung Support Team to offer their expertise if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Posted by: Mahzon
from california
Expertise:Expert
Verified Purchase:Yes
I am not happy with this phone because it is heating and I had another one that was not heating
Value
5
Response from Samsung USBy R&R Team, January 9, 2026
Hey Mahzon, thank you for your feedback on your Samsung Galaxy S25 Ultra. We know how disappointing it can be when your new device is not meeting your expectations or operating as intended. We have provided a link to an article to help you troubleshoot the temperature of your device. We have also shared a link to the Samsung Support Team and your warranty information to assist you if this experience continues with your device. Thank you for being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
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Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
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Written by a customer while visiting Samsung US
Posted by: Sushil Acharya
from Elliott City, Maryland
Expertise:Expert
Verified Purchase:Yes
Great but limited software update, I haven't get UI 8.5 beta version. I have server error while updating software.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
4
Response from Samsung USBy R&R Team, January 9, 2026
Hello Sushil Acharya, thank you for your feedback on your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are overall pleased with the usage of your device. We have provided a link to the Samsung Support Team if you would like to discuss your software updates further. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Posted by: Hasan K
from Gainesville, FL
Verified Purchase:Yes
I got the phone at a good price and liked almost everything about it, but the front camera is a drawback. Even at 0.6× zoom, it’s still way too zoomed in.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, February 4, 2026
Hello Hasan K, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you are pleased with the overall usage and capabilities of your device. We have provided a link to an article to help you with the different camera settings and features to help you get the photos and videos you are wanting with your device. We have also shared a link to the Samsung Support Team to assist you if you have questions, or believe your device is not operating as intended. Thank you for being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
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Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
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Written by a customer while visiting Samsung US
Posted by: Does not want to supply
from NYC
Expertise:Expert
Verified Purchase:Yes
Great phone,
All galaxy S phones are great, as long as they have the S PEN. Please make the Galaxy Folds with an S PEN attachment. I need that.
Response from Samsung USBy R&R Team, February 3, 2026
Hello there, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are thrilled to hear how pleased you are with this device, and that you are such a fan of the S Pen. Please, reach out to us again in the future if you ever have questions, or wish to provide additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Posted by: Anonymous
Verified Purchase:Yes
Love it, more smooth than S24 Ultra, easy to use and fast and reliable, thank you for this product. The pen is a great feature.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Response from Samsung USBy R&R Team, January 8, 2026
Hi Anand Family, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We love hearing how much you are loving your new device, and that you are finding it a nice upgrade from your previous device. Please, reach out to us again in the future if you ever have questions about your Samsung products, or wish to share additional feedback. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US