Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8 out of 5
4.8
(29,889 Reviews)
Open Ratings Snapshot
Rating breakdown 29,889 reviews
5 Stars
25,647
4 Stars
3,373
3 Stars
563
2 Stars
151
1 Star
155
85%of customers recommend this product. 
(
943 out of 1,103
)
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Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
4 out of 5
4
S25 Ultra
on January 10, 2026
Posted by: Sean
from Los Angeles, CA
Expertise:Intermediate
Verified Purchase:Yes
I have really explore the features of the phones. I'm not seeing that much difference between my old S21+ andcthe new S25 Ultra. I mainly upgraded for storage capacity and the S pen, which is great!
I would recommend this to a friend!
Features
4 out of 5
4
Performance
4 out of 5
4
Design
4 out of 5
4
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 13, 2026
Hi Sean, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are pleased to hear that you are happy with the enhanced storage capacity and S Pen of your new device. We have provided a link to the full manual for your device to help you with all of the enhanced features including Galaxy AI. We have also shared a link to the Samsung Support Team to assist you any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Samsung galaxy s25 ultra
on January 10, 2026
Posted by: Jimmy
from NJ
Expertise:Expert
Verified Purchase:Yes
5 star. Best phone ever. I am Samsung galaxy user for years
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 4, 2026
Hey Jimmy, thank you for your feedback on your Samsung Galaxy S25 Ultra. We are ecstatic to hear how much you love your device, and are finding it to be the best you've ever had. We have provided a link to the Samsung Support Team for your convenience. They can assist you if any questions come up as you continue using your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
The phone works great I really like it alot
on January 10, 2026
Posted by: Anonymous
Verified Purchase:Yes
This phone is loud and robust I've dropped it a few times already no issues. I daughter has us on life 360 and my battery still has a long life prior to recharging.
Response from Samsung USBy R&R Team, February 4, 2026
Hi Ryan Allen Cook, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We love hearing how much you are enjoying the usage and durability of your device. We have provided a link to the complete manual for your device to help you discover all of the additional capabilities of your device including Galaxy AI. We have also provided a link to the Samsung Support Team to assist you if any questions come up as you continue using your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
S 25u
on January 10, 2026
Posted by: Yahav
from FL
Expertise:Expert
Verified Purchase:Yes
The phone is good the only bad thing is that the phone overheating and I think that Samsung should improve the battery
I would recommend this to a friend!
Features
5 out of 5
5
Performance
4 out of 5
4
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, February 4, 2026
Hi Yahav, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We are pleased to hear that you are overall happy with the usage of your device. We have provided links to articles to help you troubleshoot the temperature of your device, and maximize the battery life. We have also provided a link to the Samsung Support Team to offer additional assistance if this experience continues with your device. Thank you for being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Excellent device.
on January 10, 2026
Posted by: Sridee
from Maryland
Expertise:Expert
Verified Purchase:Yes
Excellent device. Light weight and fast. Photos are amazing.
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 4, 2026
Hi there Sridee, thank you for your feedback on your Samsung Galaxy S25 Ultra. We are thrilled to hear how excellent you are finding the usage of this device for your photos and videos, and that it feels comfortable in your hand for prolonged use. We have provided a link to the full manual to help you with additional features on your device including Galaxy AI. We have also shared a link to the Samsung Support Team to assist you any time you have questions about your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
It's a good phone
on January 9, 2026
Posted by: Liz Miranda
from Ocala, Fl
Expertise:Expert
Verified Purchase:Yes
It's a good phone, not as good as my old S22, they stylus, sometimes doesn't do what I need to do. Overall, it's a great phone
I would recommend this to a friend!
Features
4 out of 5
4
Performance
4 out of 5
4
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, February 4, 2026
Hello Liz Miranda, we appreciate you taking time out of your day to sharing your experience of your Samsung Galaxy S25 Ultra with us. We are pleased to hear that you are overall happy with the usage of your device. We have provided a link to an article to help you with the features of your S Pen as they have been redesigned from previous generations. We have also provided a link to the Samsung Support Team to assist you if you believe your device is not operating as intended. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Good
on January 9, 2026
Posted by: Srinivas vengala
Expertise:Expert
Verified Purchase:Yes
Great camera and the Circle search options and pen
Response from Samsung USBy R&R Team, February 4, 2026
Hello Srinivas Vengala, thank you for your feedback on your Samsung Galaxy S25 Ultra. We are so happy to hear that you are pleased with the enhanced camera feature and the use of Circle to Search on your device. We have provided a link to the complete manual to help you with additional features of Galaxy AI available on your device. We have also provided a link to the Samsung Support Team to assist you further if you have any questions during your usage. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Samsung Ultra 512 GB Unlocked
on January 9, 2026
Posted by: Abhi
Verified Purchase:Yes
This is my first time using a Samsung phone, and I’m genuinely loving it. I don’t use my phone much for video creation, but as a family person, I take a lot of photos and videos of my kids and family. What I really appreciate is how natural the colors look—nothing feels overly processed or artificially enhanced by the camera. Based on my experience over the last 20 days, I can confidently give my kudos to this phone.
I would recommend this to a friend!
Response from Samsung USBy R&R Team, February 4, 2026
Hey Abhi, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that the changing of operating systems and manufacturers has been such a positive experience for you. We have provided a link to the complete manual for your device to help you maximize your experience with your new device. We have also shared a link to the Samsung Support Team to assist you if any questions come up during your usage. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Written by a customer while visiting Samsung US
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