Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8 out of 5
4.8
(29,888 Reviews)
Open Ratings Snapshot
Rating breakdown 29,888 reviews
5 Stars
25,646
4 Stars
3,373
3 Stars
563
2 Stars
151
1 Star
155
85%of customers recommend this product. 
(
943 out of 1,103
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
5 out of 5
5
Galaxy S25 Ultra
on January 14, 2026
Posted by: Heather
from Colorado
Expertise:Intermediate
Verified Purchase:Yes
The phone is great. Upgraded from a S23 Ultra. Love the flat screen compared tonthe curved screen on the S23 Ultra.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 14, 2026
Hi Heather, thank you for taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We couldn't be happier to hear how much you are enjoying the upgrade from your previous device to this new one, and that you are a fan of the flat display design. We have provided links to resources to assist you in exploring additional capabilities of your device, align the settings to your preferences, and answer any questions that may come up along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
New Phone bit heavier than thought
on January 14, 2026
Posted by: DWRR
Verified Purchase:Yes
I like the phone, bit heaver than I thought and only reason I give this phone a 4 star
I would recommend this to a friend!
Response from Samsung USBy R&R Team, January 14, 2026
Hi DWRR, thank you for your feedback on your Samsung Galaxy S25 Ultra. We are happy to hear that you are pleased with capabilities of your device. We appreciate you sharing your thoughts about the weight of your device, and we do have options that are smaller including the Galaxy S25+ and Galaxy S25. We have provided a link to the Samsung Support Team to assist you if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
s 25 ultra
on January 14, 2026
Posted by: jmp122658
from Erie PA
Verified Purchase:Yes
Very good phone but relatively slow in charging and battery could be much larger.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
4 out of 5
4
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 14, 2026
Hi there Jmp122658, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are happy to hear that you are pleased with the usage of your device. We have provided a link to an article to help you get the fastest charging speed, and prolonged battery life. We have also shared a link to the Samsung Support Team to assist you if you continue to experience any frustrations with your device. Thank you for being a Samsung customer. -Elizabeth
Wall chargers and charging your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS00078994/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Bottom camera lens cracked easily
on January 14, 2026
Posted by: Noah S
from Wisconsin
Verified Purchase:Yes
Unfortunately my phone slipped out of my lap a few days after i got it, before my case had come in, about 3 feet. The bottom camera lens has a crack in it from that, thankfully not visible when taking photos. Still, disappointed since my previous samsung phones never had issues when they were dropped from much greater distances/on rough surfaces. I understand that you have to balance durability and clarity but it is just frustrating that it cracked so easily. Other than that, being my first flagship phone it has been a nice upgrade from an s21+.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
5 out of 5
5
Design
5 out of 5
5
Value
3 out of 5
3
Response from Samsung USBy R&R Team, January 14, 2026
Hi there Noah S, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are not experiencing interruption in your photos and videos with your experience, and that you are pleased overall with the usage of your phone. We have provided a link to the Samsung Support Team if you are ever interested in repair options available for your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
No Issues. Wonderful Device.
on January 14, 2026
Posted by: Anonymous
from Orlando,Florida
Expertise:Expert
Verified Purchase:Yes
No Problem With Device, Im Very Happy With My New Device.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 14, 2026
Hello MelSanchez9290, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We love hearing how pleased you are with your new device. We have provided a link to the complete manual for your device to help you maximize your experience, and discover the full capabilities of your device. We have also provided a link to the Samsung Support Team to assist you further if any questions come up as you continue using your phone. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Android for life
on January 13, 2026
Posted by: that_one
from Florida, Florida
Verified Purchase:Yes
Love my phone. Not liking the the fact that it gets hot. Only thing I don't like.
No, I would not recommend this to a friend.
Features
5 out of 5
5
Performance
3 out of 5
3
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 14, 2026
Hey That_one, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you are loving the usage of your device. We have provided a link to an article to help you troubleshoot the temperature of your device at your convenience. We have also shared a link to the Samsung Support Team to assist you if this experience continues, or you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
This phone is bloated, unlimited data harvesting.
on January 13, 2026
Posted by: Rundontbuy
Expertise:Intermediate
Samsung has officially lost my loyalty after this annoying data collecting, with poor privacy protection. Our freedoms are gone, stop supporting these type of corporations.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, January 14, 2026
Hello there, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how important your privacy and security are to you when using your device. We have provided a link to the complete manual to help you adjust the available settings to your preferences. We have also shared a link to the Samsung Support Team to assist you with all available options to feel secure using your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Galaxy S25 Utra 1tb phone a great device
on January 13, 2026
Posted by: Dennis
from Northeast Boston Ma
Expertise:Expert
Verified Purchase:Yes
Galaxy S25 ultra is amazing with its many features beautiful design, feels great in hand, great battery, fantastic screen. I am photographer and they say the best camera is the one you have on you. I find myself shooting more with my S25 ultra's excellent camera. Samsung's AI Assist Is really good. I am really enjoying the galaxy S25 ultra Phone.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 15, 2026
Hello there Dennis, thank you for taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We are ecstatic to hear how much you are enjoying using the camera on your device to capture amazing photos and videos. We have shared a link to the Samsung Support Team to assist you if you ever have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
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