Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(10,220 Reviews)
Rating breakdown 10,220 reviews
5 Stars
8,755
4 Stars
1,155
3 Stars
184
2 Stars
66
1 Star
60
79%of customers recommend this product.
(
320 out of
405)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
5
This product has very nice features and good UX/UI
on July 15, 2025
Posted by: John7kevoo
[This review was collected as part of a promotion.] Galaxy AI has very useful features that help people to solve various things that occurred during works like language translation, intelligent image editing, and personalized daily briefly.
I use Samsung phone for games, streaming and works which comes with intuitive user interface
Impact of Samsung product is technological innovation and economic development
I use Samsung phone for games, streaming and works which comes with intuitive user interface
Impact of Samsung product is technological innovation and economic development
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product is just perfect
on July 15, 2025
Posted by: TechnologicalWizard
[This review was collected as part of a promotion.] When i got this product for my dad it was like love at first Sight, he LOVED it, the screen is next level amazing and he loves how good and how detailed the pictures can get, and I cant tell you how many times he has used Galaxy AI, to be honest I think he purposely "doesn't know" things just to use it, this phone is the best phone on the market by far everything about this phone is next level amazing
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Trade-in process
on July 15, 2025
Posted by: Anonymous
not worth the full price, no bluetooth on SPen and small battery.
samsung received my trade-in Feb 6 and now Jul 14 they saying my trade-in is not eligible. Oh come on it's been more than 4mons, it is way beyond the 21days period and now I can't return this product anymore.
Response from Samsung USBy R&R Team, July 15, 2025
Hello Jtor, we appreciate you sharing your feedback on your Samsung Galaxy S25 Ultra. We understand how important specific features of your device are to you, and we would love to help you troubleshoot and resolve your frustrations. We have provided a link to an article to help you integrate the redesigned S Pen features in to your usage. We have also provided a link to a few troubleshooting guides if the intelligent battery of your device does not maximize automatically after adjusting to your usage habits. We have lastly, provided a link to the Samsung Support Team to offer additional assistance if these frustrations continue or you have questions about any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Ratings-Only Reviews
Based on 1 ratings-only review
Overall Customer Rating
5