Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(10,259 Reviews)
Rating breakdown 10,259 reviews
5 Stars
8,789
4 Stars
1,159
3 Stars
186
2 Stars
66
1 Star
59
79%of customers recommend this product.
(
324 out of
409)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
5
Fast and sleek
on June 30, 2025
Posted by: Ozz777
[This review was collected as part of a promotion.] Great phone with lots of features and amazing speed. I have always been a Samsung guy, and with this new phone I'll remain a Samsung guy.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
An amazing phone, Improving every update
on June 30, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] I've always been a huge Samsung fan, but had recently fallen a bit angry with the battery lifespan on their devices. I had an S23 Ultra and the system was fantastic, but as the upgrades and updates kept coming, the phone fell into the issue pile. I left Samsung and tried my luck with Google phones and then OnePlus. Realizing that Samsung had fallen behind.
I decided to take a leap of faith and return to Samsung S25 Ultra after seeing all the great reviews on YouTube and it's new capabilities.
First day, I was amazed at how much Samsung had caught up to the modern technologies. The camera, fantastic! The new Galaxy AI capabilities are beyond compare and really break new boundaries. Ive had it for about 2 months now and Im still amazed to find new things everyday.
Fantastically fantastical. Enjoy a mini computer with AI capabilities in the palm of your hand.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Great phone but...
on July 1, 2025
Posted by: Spencer
[This review was collected as part of a promotion.] So I love this phone but I removed one star because I hate that they remove the Bluetooth features from the stylus. I always used to take Wireless photos with my Galaxy s24 Ultra and now I can't do this on this one.
The other star that I removed was because I constantly have issues where randomly my home screen doesn't respond and the only way to get to another app is swiping up to show my recent apps or using Google Gemini to give it a command to open up an app. After a while I've had it where the home screen responds again or I end up just having to restart my phone which is pretty annoying either way. Other people have been having this issue also on the stock launcher although I'm using Nova Launcher and I still have the same issue.
Value
3
Response from Samsung USBy R&R Team, July 8, 2025
Hey Spencer, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are overall pleased with the usage of your phone. We would love to help you maximize your experience with your device, and resolve your frustrations. We have provided a link to the full device manual that will highlight the ways you can use hand gestures and voice commands with your camera for distance photos. We have also provided a link to an article to help you with the responsiveness of your display and freezing you mention occurring. Lastly, we have provided a link to the Samsung Support Team to offer additional assistance if these experiences continue with your device, or you ever have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
The camera feature is wonderful especially
on July 1, 2025
Posted by: Kitty121
[This review was collected as part of a promotion.] I love the security that this phone honestly has a s I was saying the camera quality is wonderful thee phone it self is relatively very easy to navigate with all the help that the system gives you
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
An absolutely amazing product!
on July 1, 2025
Posted by: GalaxyguyEldy
[This review was collected as part of a promotion.] I have had the S25 Ultra for about 2 months now and I'm still finding awesome new features. The Galaxy AI is so helpful for quick research! Galaxy fan for life!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best mobile phone out!
on July 1, 2025
Posted by: Omadislife4
[This review was collected as part of a promotion.] This phone is amazing. It handles all tasks extremely well. I was dumb to leave samsung, and will not make the same decision. The customization options are top of the line. The phone feels amazing in hand, and I hope the use of titanium is continued in future releases as well.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Underrated, overhated, best phone to date.
on July 1, 2025
Posted by: AvlMax
[This review was collected as part of a promotion.] The Galaxy S25 Ultra is a super solid all-around phone that handles streaming, gaming, and daily tasks like school or work with ease—and Galaxy AI really helps tie it all together. For streaming, the big, bright display looks amazing, and AI Upscaling kicks in to sharpen older or lower-quality videos, making everything look cleaner without you even noticing it's happening. If you’re into gaming, the phone stays smooth thanks to the powerful processor, but Galaxy AI also learns your habits and adjusts performance settings on the fly to keep things fast without killing your battery. When it comes to everyday use, Galaxy AI shines—summarizing notes, auto-formatting documents, and even helping you translate messages or emails in real time, which is super handy for school projects or work communication. The AI also boosts productivity by suggesting replies, organizing apps based on your routine, and improving video calls with noise canceling and lighting enhancements. Plus, the S Pen and AI work together to help you clean up your handwriting and turn it into neat text instantly. Overall, it’s a phone that not only handles everything you throw at it—it learns how you use it and makes it all feel easier and faster without much effort.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I like it!
on July 1, 2025
Posted by: Cocoamoney
[This review was collected as part of a promotion.] Love my new phone. Battery life is great and Galaxy AI features make productivity even better!
Value
5
Written by a customer while visiting Samsung US