Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(10,284 Reviews)
Rating breakdown 10,284 reviews
5 Stars
8,813
4 Stars
1,160
3 Stars
186
2 Stars
66
1 Star
59
79%of customers recommend this product.
(
327 out of
412)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
3
Good phone but downgrade from its predecessors
on June 30, 2025
Posted by: JazzDog
[This review was collected as part of a promotion.] Overall the phone is great has good stability never freezes but some of the features were downgraded. As many know, the bluetooth spen removal was terrible and quite the downgrade. Additionally the optimized cameras are good but nothing compares to the quality you would have with the 10x natural camera on s22 and s23 ultra. Felt the downgrade there. Galaxy AI is great useful feature day to day to clarify information and be informed. Not sure if worth the upgrade but testing it. Hopefully I can get good value for the next model.
Value
3
Response from Samsung USBy R&R Team, July 3, 2025
Hey JazzDog, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We completely understand that changes to the features of your device can cause frustration as you realign the settings and integrate new features in to your usage. We have provided a link to an article to help you with the S Pen of your device. We have also shared a link to an article to help you with the camera settings and features of your device for truly stunning photos and videos. We have lastly, provided a link to the Samsung Support Team if you ever have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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https://smsng.us/X-Messages
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
4
All great except lack of an Aux cord port
on June 30, 2025
Posted by: Clonecaptian
[This review was collected as part of a promotion.] Ive used all the features on this phone and they are fantastic!
the Galaxy AI is somewhat usefull, being able to easily reverse image search is nice, but the lack of a port for audio cables really sucks and is inconvenient i hope they find a way to have it on the next phone models
the Galaxy AI is somewhat usefull, being able to easily reverse image search is nice, but the lack of a port for audio cables really sucks and is inconvenient i hope they find a way to have it on the next phone models
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Been Samsung Android user
on June 30, 2025
Posted by: Kabogski
[This review was collected as part of a promotion.] It has a good customization and features for my own preferrence
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
New Samsung fan
on June 30, 2025
Posted by: Hpinto21
[This review was collected as part of a promotion.] The new AI has been the most amazing skill in the new Samsunh phones, my last device was the Samsung Galaxy S21 ultra, and now this new model, have the complete tool, to work, share and enjoy.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The galaxy s25 ultra is a good phone
on June 30, 2025
Posted by: KaisGamesAndThings
[This review was collected as part of a promotion.] The galaxy s25 ultra is a feature rich phone with a great amount of power. The power of the phone is nice to use with emulators and high end games. It also has Galaxy AI which is great at editing photos, and doing tasks around the phone with my voice. Overall the phone is good.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Just like my old Galaxy but better.
on June 30, 2025
Posted by: ArklatexK9
[This review was collected as part of a promotion.] My phone is used for work, entertainment and sometimes research. I needed a tough phone that could keep up with my hectic life. It had to be upto date with features like Galaxy AI and large storage (1 tb). I have had for several weeks now and I am not disappointed.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Mostly great
on June 30, 2025
Posted by: Samsungrox
[This review was collected as part of a promotion.] The phone is great overall. I love the camera it takes beautiful pictures. The Galaxy AI is more helpful than any AI I've used before. The screen is big and works well for games and movies but can be hard when it's really bright outside. My only complaint is that the s pen is already stuck in the phone.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Upgrade from S23
on June 30, 2025
Posted by: Block58
[This review was collected as part of a promotion.] I love the Galaxy AI. I can fully use it on my new phone. So far, the battery and performance is an upgrade from my S23 Ultra.
Value
5
Written by a customer while visiting Samsung US