Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(15,588 Reviews)
Rating breakdown 15,588 reviews
5 Stars
13,455
4 Stars
1,683
3 Stars
279
2 Stars
86
1 Star
85
82%of customers recommend this product.
(
480 out of
582)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
3
The camera is not as good as i though it would be
on August 5, 2025
Posted by: Rottweiler1
[This review was collected as part of a promotion.] This new Samsung disappointed me, as it hasn't lived up to my expectations. It was advertised to have speed and a superior builtin camera but it has disappointed me a bit. The camera quality is average at best, failing to deliver sharp, high-definition photos. Moreover, the persistent freezing issue brings further annoyance. It's frustrating to expect a seamless user experience and get interrupted frequently. The device falls short in delivering its promises.
Value
3
Response from Samsung USBy R&R Team, August 7, 2025
Hi Rottweiler1, thank you for sharing your feedback on your Samsung Galaxy S25 Ultra. We know how frustrating it is when your device is not aligning to your expectations in functionality. We have provided links to resources to help you with the camera of your device, adjusting the refresh rate, and maximizing the speed of your device. We have also shared links to the Samsung Support Team and your warranty information if this experience continues with your device. We appreciate you being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
5
The camera is outrageously good.
on August 5, 2025
Posted by: AaronW
[This review was collected as part of a promotion.] I have the Galaxy s25 ultra and is it freaking fantastic phone. The cameras on it are outrageously clear and take great pictures. The zoom in ability you can actually take good pictures of the moon. I use it all the time. It runs flawlessly.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product is excellent
on August 5, 2025
Posted by: nelsito1996
[This review was collected as part of a promotion.] Artificial intelligence works great, this phone meets all my daily demands, the battery lasts all day.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great phones but expensive
on August 5, 2025
Posted by: Frownphones
[This review was collected as part of a promotion.] I have always had good experiences with Galaxy series phones over the years. I did have connection problems with my previous phone but it could not be fixed. I also had to disable AI on this phone as it is listening to everything all the time. Not private conversations or in an important meeting, I don't need my phone trying to set alarms or change settings by itself. The camera is wonderful and takes great pictures even at night. The cost is about double what you can pay for a laptop. And this amount of money you have to invest every couple of years instead of a computer lasting 7 or 8 years.
Value
4
Written by a customer while visiting Samsung US
Posted by: Pmer
Expertise:Expert
Verified Purchase:Yes
1 tb is the minimum of memory for my needs. Works great! The camera is superb.
I would recommend this to a friend!
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
The Galaxy 25 Ultra is excellent for many uses.
on August 5, 2025
Posted by: Photogal
[This review was collected as part of a promotion.] My Galaxy 25 Ultra serves many uses in
my daily life. It starts with an alarm clock, and a timer to keep me on track. A quick message to a friend, and then set to give me directions as I find my way to an appointment. I use the s-pen take notes and immediately store it in the phone. After I search information from a meeting just attended. USING the GEMINI feature speed is amazing away from home for internet. Music sound is very good. The AI capabilities are outstanding. I pull over to grab a quick photo where I have the ability with a long telephoto shot or wide angle. It's clear, and when there's a car in the way of a cityscape I can remove it from the photo thanks to AI and a beautiful screen! The camera functions are amazing! Photo here is take from a commercial airline window while flying. I can immediately connect with my laptop when arriving home to email and include my photo, and efficiently print my photo from my phone to my printer. My Galaxy 25 Ultra helps complete my day.
my daily life. It starts with an alarm clock, and a timer to keep me on track. A quick message to a friend, and then set to give me directions as I find my way to an appointment. I use the s-pen take notes and immediately store it in the phone. After I search information from a meeting just attended. USING the GEMINI feature speed is amazing away from home for internet. Music sound is very good. The AI capabilities are outstanding. I pull over to grab a quick photo where I have the ability with a long telephoto shot or wide angle. It's clear, and when there's a car in the way of a cityscape I can remove it from the photo thanks to AI and a beautiful screen! The camera functions are amazing! Photo here is take from a commercial airline window while flying. I can immediately connect with my laptop when arriving home to email and include my photo, and efficiently print my photo from my phone to my printer. My Galaxy 25 Ultra helps complete my day.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Unbeatable hardware
on August 5, 2025
Posted by: Pgizmo
[This review was collected as part of a promotion.] "I've had the Samsung Galaxy S25 Ultra for a while now, and it's easily the best phone I've ever owned. The experience is incredible, especially for gaming. The screen is unbelievably bright, and the colors are so vivid and rich that every game looks amazing. It makes playing games like COD Mobile or Wuthering Waves a truly immersive and fun experience.
One of the standout features is the fast charging. I can be almost out of battery, plug it in for just a few minutes, and I'm ready to go again. It's a game-changer and means I never have to worry about my phone dying.
But what truly sets this phone apart is Galaxy AI. I use it multiple times a day. For school, it's been a lifesaver, helping me summarize articles with Browse Assist or organizing my notes with Note Assist. It even helps with my creative side, making photo editing a breeze with Generative Edit, letting me move or erase objects with incredible precision. Galaxy AI has completely changed how I think about what a phone can do. It's not just a phone; it's a powerful tool that has made my life easier and more productive."
One of the standout features is the fast charging. I can be almost out of battery, plug it in for just a few minutes, and I'm ready to go again. It's a game-changer and means I never have to worry about my phone dying.
But what truly sets this phone apart is Galaxy AI. I use it multiple times a day. For school, it's been a lifesaver, helping me summarize articles with Browse Assist or organizing my notes with Note Assist. It even helps with my creative side, making photo editing a breeze with Generative Edit, letting me move or erase objects with incredible precision. Galaxy AI has completely changed how I think about what a phone can do. It's not just a phone; it's a powerful tool that has made my life easier and more productive."
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has great featuresI love the
on August 6, 2025
Posted by: sheilahmm2
[This review was collected as part of a promotion.] This phone does it all. The Galaxy AI is a great feature. It also has a great camera which captures some of the best images I've seen. The only disappointment is the removal of selfie capture using the S pen. Although this feature isn't used often, when needed, it was a great feature that was worth it's weight in gold.
Value
5
Written by a customer while visiting Samsung US