Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(26,315 Reviews)
Rating breakdown 26,315 reviews
5 Stars
22,564
4 Stars
2,911
3 Stars
511
2 Stars
151
1 Star
178
86%of customers recommend this product.
(
1,133 out of
1,320)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
2
Downgrading from Note 9
on April 19, 2026
Posted by: Travis F
from USA
Expertise:Expert
"Upgraded" from a Note 9 and doesn't really feel like much of an upgrade.
Pros:
1. Samsung gave me a HUGE discount on it, but that's only a pro for us who got said discount.
2. Battery life is okay. Not great, but okay.
3. It's really sad, but I can't name any more pros, even comparing it to my ancient Note 9 (which has almost the same specs [from 2018] and numerous features that have gone missing in newer models).
4. Oh, it is more durable than the "literally made of glass" Note 9.
1. Samsung gave me a HUGE discount on it, but that's only a pro for us who got said discount.
2. Battery life is okay. Not great, but okay.
3. It's really sad, but I can't name any more pros, even comparing it to my ancient Note 9 (which has almost the same specs [from 2018] and numerous features that have gone missing in newer models).
4. Oh, it is more durable than the "literally made of glass" Note 9.
Cons:
1. Fingerprint reader is iffy at best! Unless my fingers are pristine and recently moisturized, getting them to read is frustrating to say the least. I can't count how many times I've re-scanned them to try to get them to work more often.
2. Five cameras, but it can never decide which one to use so photos are blurry half of the time. Seriously, it will randomly switch between them before you hit the shutter and the outcome is a roll of the dice.
3. S-Pen is no longer Bluetooth, so no more remote actions with it - bad Samsung, bad!
1. Fingerprint reader is iffy at best! Unless my fingers are pristine and recently moisturized, getting them to read is frustrating to say the least. I can't count how many times I've re-scanned them to try to get them to work more often.
2. Five cameras, but it can never decide which one to use so photos are blurry half of the time. Seriously, it will randomly switch between them before you hit the shutter and the outcome is a roll of the dice.
3. S-Pen is no longer Bluetooth, so no more remote actions with it - bad Samsung, bad!
No, I would not recommend this to a friend.
Features
1
Performance
3
Design
3
Value
2
Response from Samsung USBy R&R Team, April 20, 2026
Hi there Travis F, thank you for your feedback on your Samsung Galaxy S25 Ultra. We understand that upgrading to a new device can come with some frustrations as you adjust to the changes and work to align the device to your needs. We have provided links to troubleshooting guides for the fingerprint reader, blurry photos, and new S Pen features available on your device. We have also shared links to the complete manual and the Samsung Support Team to assist you with the additional capabilities, alignment of settings, and answering any questions that may come up along the way. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung phone is not recognizing fingerprints
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung phone is not recognizing fingerprints
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Works as well as a computer
on April 28, 2026
Posted by: Hate2shop
[This review was collected as part of a promotion.] I appreciate that my experience with AI seems very helpful and hopefully not a surreal response to my questions. I'll see what happens if I decide to use them for important correspondence to get the assistance I need
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
S25 Ultra phone
on April 28, 2026
Posted by: Downstigger
[This review was collected as part of a promotion.] I love my new phone. The value is extraordinary. I have not used all the features, but I have no regrets.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
I love my s25 ultra!
on April 30, 2026
Posted by: EssJayyy
[This review was collected as part of a promotion.] I use my Samsung Galaxy S25 Ultra for pretty much everything in my daily life, so it’s kind of my main device for both fun and getting things done.
I use it a lot for streaming movies, shows, and live sports. The bigger screen is one of my favorite things about it because it actually makes everything way more enjoyable to watch. The display is super clear and smooth, so it just feels good using it for anything video related.
I’m also on it constantly for music, social media, and staying in touch with people. It handles everything fast and I can jump between apps without any lag, which I really like because I multitask a lot.
For work and daily stuff, I use it for emails, notes, reminders, and keeping my schedule organized. It’s basically how I stay on top of everything when I’m not near my laptop.
The AI features surprised me the most. I didn’t think I’d use them much, but they actually make things easier, especially for writing, organizing info, and even fixing up photos.
The camera is another big reason I like it. It takes really good photos and videos without needing anything extra, which is perfect for everyday moments.
Overall, it just fits into my life really naturally and makes things simpler, faster, and more connected.
I use it a lot for streaming movies, shows, and live sports. The bigger screen is one of my favorite things about it because it actually makes everything way more enjoyable to watch. The display is super clear and smooth, so it just feels good using it for anything video related.
I’m also on it constantly for music, social media, and staying in touch with people. It handles everything fast and I can jump between apps without any lag, which I really like because I multitask a lot.
For work and daily stuff, I use it for emails, notes, reminders, and keeping my schedule organized. It’s basically how I stay on top of everything when I’m not near my laptop.
The AI features surprised me the most. I didn’t think I’d use them much, but they actually make things easier, especially for writing, organizing info, and even fixing up photos.
The camera is another big reason I like it. It takes really good photos and videos without needing anything extra, which is perfect for everyday moments.
Overall, it just fits into my life really naturally and makes things simpler, faster, and more connected.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Great Phone, but starts to slow
on May 3, 2026
Posted by: Ultra4Ever
[This review was collected as part of a promotion.] I love the new Galaxy AI and its features, especially the new ones. The photo editing is fantastic. The phone is as great as every other Samsung Ultra I have purchased, but I don't like the S Pen no longer having BT. The phone also seems to be slowing down quicker than usual despite doing all I can to free space. Plenty of internal storage and a great screen.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great Phone
on May 3, 2026
Posted by: Atlas293
[This review was collected as part of a promotion.] The features and battery life are outstanding. Usually, I start looking at the next model, like the S26, but I may keep this until the S27. I've had no issues.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
From work to gaming, the Galaxy S25
on May 6, 2026
Posted by: Gabriel
[This review was collected as part of a promotion.] Rating: ⭐⭐⭐⭐⭐
I use my Samsung devices for just about everything: streaming shows, mobile gaming, watching movies, following live sports, plus juggling work and school tasks. The Galaxy S25 Ultra has completely reshaped my daily routine.
· Work & School: Multi-tasking across Word, Zoom, and Samsung Notes is seamless. Galaxy AI transcribes my lectures and meetings in real time and summarizes hours of notes into bullet points. That alone saves me 5+ hours a week.
· Streaming & Movies: The anti-reflective 6.9-inch display makes watching Netflix or YouTube on my commute feel like a mini-theater. Colors pop, even in direct sunlight.
· Gaming & Sports: The Snapdragon 8 Gen 4 doesn't stutter on high-frame-rate games like Genshin Impact or FIFA Mobile. For sports, I use Galaxy AI’s Live Translate to follow foreign broadcasts of soccer matches.
· Daily Routine Impact: The S25 Ultra replaced both my laptop (for quick edits) and my old tablet. I’m more productive, entertained, and organized. From setting smart routines (Do Not Disturb during class) to using Galaxy AI for photo editing, this phone is the center of my digital life.
· Streaming & Movies: The anti-reflective 6.9-inch display makes watching Netflix or YouTube on my commute feel like a mini-theater. Colors pop, even in direct sunlight.
· Gaming & Sports: The Snapdragon 8 Gen 4 doesn't stutter on high-frame-rate games like Genshin Impact or FIFA Mobile. For sports, I use Galaxy AI’s Live Translate to follow foreign broadcasts of soccer matches.
· Daily Routine Impact: The S25 Ultra replaced both my laptop (for quick edits) and my old tablet. I’m more productive, entertained, and organized. From setting smart routines (Do Not Disturb during class) to using Galaxy AI for photo editing, this phone is the center of my digital life.
Verdict: If you rely on one device for everything—play, work, and creativity—the S25 Ultra with Galaxy AI is worth every penny.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I have never been so happier with a phone device.
on May 12, 2026
Posted by: Rue2here
[This review was collected as part of a promotion.] For a long time, purchasing samsung's phone was my dream, specifically S series. And this dream is my hands now.
Needless to say, that this device hasn't disappointed me. There so many good features about this device. Some, I am still exploring.
For the starters, I want to mention the camera. Fantastic quality, insane zoom, doesn't disappoint in night time either.
Display is obviously the best part of samsung phones. Super bright antireflective display.
Audio quality is good too.
But one thing that really makes me love this device is galaxy AI. How easy it makes up searching things for me, especially as someone who doesn't have that much time and needs efficiency.
Battery life is amazing too. I use my phone alot and it powers through whole day, sometimes for more than a day.
I can talk for hours about this device but I am gonna conclude my review here.
Needless to say, that this device hasn't disappointed me. There so many good features about this device. Some, I am still exploring.
For the starters, I want to mention the camera. Fantastic quality, insane zoom, doesn't disappoint in night time either.
Display is obviously the best part of samsung phones. Super bright antireflective display.
Audio quality is good too.
But one thing that really makes me love this device is galaxy AI. How easy it makes up searching things for me, especially as someone who doesn't have that much time and needs efficiency.
Battery life is amazing too. I use my phone alot and it powers through whole day, sometimes for more than a day.
I can talk for hours about this device but I am gonna conclude my review here.
Value
5
Written by a customer while visiting Samsung US