Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(17,786 Reviews)
Rating breakdown 17,786 reviews
5 Stars
15,359
4 Stars
1,926
3 Stars
311
2 Stars
95
1 Star
95
84%of customers recommend this product.
(
583 out of
697)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
5
Absolutely Outstanding!
on September 27, 2025
Posted by: marcony22
[This review was collected as part of a promotion.] I am so into Samsung Galaxy family, and this is my 4th phone in a row, from the series. Absolutely love the Galaxy S25 Ultra! The stunning display, incredibly fast performance, and exceptional camera quality make it a joy to use every day. The AI features are a game changer, smart photo enhancements automatically adjust settings for perfect shots, while AI-powered voice commands and assistant improve usability and multitasking. The AI also optimizes battery life by learning usage patterns to extend daily use. Battery life easily lasts all day, and the S Pen adds tons of convenience for notes and creative tasks. Highly recommended!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Works great awesome features
on October 6, 2025
Posted by: Tylo27
[This review was collected as part of a promotion.] Galaxy AI is fun to use. Everything works as advertised
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome Product
on October 7, 2025
Posted by: Rikkilove
[This review was collected as part of a promotion.] Phone works very well! Haven't had any issues with it. The galaxy AI also is a great tool to use and very helpful!
Value
5
Written by a customer while visiting Samsung US
Posted by: 2Cents
from Georgia
Expertise:Intermediate
Verified Purchase:Yes
Very nice phone. Would have been 5 stars but the removal of the SD storage card slot and the discontinuance of the iris biometrics lowered the score.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
4
Response from Samsung USBy R&R Team, October 8, 2025
Hi there 2Cents, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are overall pleased with the usage and features of your device. The removal of the micro SD card has allowed for enhanced durability and water-resistance for your device. If you are finding the storage to be insufficient for your needs, we do have cloud based storage expansion as an option for you. We have provided links to articles to help you with the fingerprint and facial recognition options for unlocking and using your device. We have also provided a link to the Samsung Support Team if you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth\nUse Facial recognition security on a Galaxy phone or tablet\nhttps://www.samsung.com/us/support/answer/ANS00062630/\nUse the fingerprint sensor on your Galaxy phone or tablet\nhttps://www.samsung.com/us/support/answer/ANS00082563/\nSamsung Support\nsmsng.us/Samsung-Support\nSamsung Community\nsmsng.us/Samsung-Community\nFacebook\nsmsng.us/Facebook-Messenger\nX\nhttps://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This is by far the best Samsung phone I've owned
on October 16, 2025
Posted by: MikeyMouse27
[This review was collected as part of a promotion.] I've owned a lot of Samsung phones and this time I decided to go with the Samsung Galaxy S25 Ultra and I couldn't be more satisfied. It's actually extremely light for its size, lighter than any of the other phones I've owned, the camera is so next level,the pictures are frickin incredible, when I show people the pictures I've taken with it they can't believe it, they are that amazing. I love having the option of using the S-pen that it comes with, it really comes in handy when filling out online forms and longer text messages and the best part is that when you're not using it, it's literally part of the phone,it stores itself inside the actual phone which is so handy, cause I had a Fold with a S-pen but cause they didn't go together I constantly would forget it but don't have to worry about that with this one. The smart view works perfectly never any problems with the voices matching how there lips are moving and really easy to use which was important cause not all my TV's are smart TV'S so I stream it on my phone and then connect it to my TV with smart view and literally in less than 30 seconds whatever I'm watching on my phone I'm now watching on my TV with no problems ever and that hardly ever happens with any other devices. I'm sure there's more actually I know there is but there's so many amazing settings and different options that I still haven't even been thru all of them but I can guarantee if you're looking for a phone that always works, never any issues, this is it!
Value
5
Response from Samsung USBy R&R Team, October 17, 2025
Hey there MikeyMouse27, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are ecstatic to hear that you are so in love with the reliable usage of your device, and finding so many amazing features that you enjoy using every day. We have provided a link to the manual for your device to assist you further with the capabilities and settings of your device. We have also provided a link to the Samsung Support Team to assist you if you ever have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
2
Flop
on February 10, 2025
Posted by: Mmarch
from Washington
Expertise:Intermediate
I purchased this on pre order. I'll be returning this phone immediately. The phone has extreme overheating issues during charging. It's even overheating not charging or running any background apps while sitting on my couch. The battery also dies ridiculously fast. I'm disappointed because the phone is so expensive but also because I love the design of this phone. I absolutely love the swap back to a flat screen and edges. Hand feel is great. Ive had one of every new Samsung with the exception of 2 since my original s4 and I've never returned one or even been disappointed. Very sad.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
5
Value
1
Response from Samsung USBy R&R Team, February 11, 2025
Hey there Mmarch, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We understand how frustrating it can be when your device is not operating as expected or intended. We have provided a link to a troubleshooting guide to help you with the temperature of your device below. We have also shared a link to the Samsung Support Team to offer additional assistance and review options with you if this experience continues. We appreciate you being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
The S25 Ultra is the ultimate phone
on February 27, 2025
Posted by: TemptedMouse
[This review was collected as part of a promotion.] Everything on the Samsung Galaxy S25 Ultra feels refined. The phone feels fresh and new along with its new features and AI. The AI adapting to your daily routine is seamless and connects perfectly with other apps and Samsung products in my home. The Now brief is so cool and creates a nice addition to my daily routines. I use the AI for weather, calendar events, reminder, smart devices and so much more. The functionality of the pen makes things like note taking or precise edits to documents, images, or mocs so much easier.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Does everything you need a phone to do
on March 20, 2025
Posted by: Stephen
[This review was collected as part of a promotion.] The battery life is superb. The screen looks amazing. You feel like you have a flagship phone in your hand.
Value
5
Written by a customer while visiting Samsung US