Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(14,366 Reviews)
Rating breakdown 14,366 reviews
5 Stars
12,405
4 Stars
1,550
3 Stars
253
2 Stars
82
1 Star
76
82%of customers recommend this product.
(
432 out of
529)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
4
Great overall battery life not as much
on August 2, 2025
Posted by: Rocky79
[This review was collected as part of a promotion.] The S25 Ultra presents a compelling user experience, with a high-quality display and impressive camera capabilities, including excellent zoom functionality. The integration of AI features has shown noticeable improvement during the period of ownership. Furthermore, the device offers swift download speeds and enhanced network connectivity, resulting in fewer instances of dropped coverage. Bluetooth range is also satisfactory.
However, the battery life could be improved, and the wireless charging performance is suboptimal. While fast wired charging provides a viable alternative, the implementation of battery-saving modes, though extending the device's operational duration, may compromise location-sharing functionalities, which are essential for family members' peace of mind.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
I love the pen feature
on August 3, 2025
Posted by: Nikkitra
[This review was collected as part of a promotion.] The one thing I love most about this phone is the pen feature. I wish they would keep this on all devices.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Sucky microphone
on August 4, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] I don't use the Galaxy AI.
The microphone is garbage. Unless you're speaking directly into it 2 inches away, it will hack job its way through your words and put something completely unresembling what you said onto the screen. You have to double check and proofread everything you're about to send because, no doubt, it will screw the text to speech up big time big time.
Save your money for a phone with better microphone development. This one is not it!
Considering how much we use the voice to text, and how much safer it is compared to using my fingers, especially on the road, you would think that they would get this right and figure it out right quick. Considering how much this phone costs, investing in the microphone is an outstanding idea.
Value
1
Response from Samsung USBy R&R Team, August 6, 2025
Hi NikolaHans, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra. We know how frustrating it can be when your device is not meeting your expectations in functionality. We have provided a link to an article to help you with the microphone of your device. We have also provided a link to the Samsung Support Team to offer assistance if this matter continues with your device, or you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Microphone issues with Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001249/
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Microphone issues with Galaxy phone or tablet
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Written by a customer while visiting Samsung US
Customer Rating
1
Had samsung since the s3. First time disappointed.
on August 5, 2025
Posted by: Cbuck700
[This review was collected as part of a promotion.] I jave been a loyal samsung customer since I bought my first samsung s3 phone. Ive bought samsung tvs (currently have 3), washers, dryers, ear buds, watches. Ive had the s3, the note 5 and 10, the s21, and s22 ultra. But this s25 ultra is horrible. The flat screen makes it hard to get to the edge with a case on it. It is no where near as bright as the s22,23,24 models. It constantly freezes even if I keep only 1 or 2 apps running at once. And even completely crashes randomly turning itself off and back on without any warning. The battery life is terrible and if it runs out completely it takes to long to build enough charge before ot will allow you to turn it back on. The "Galaxy AI" wants to answer even the simplest of questions by making you read through an article to find the answer. I find the google assistant to be way more helpful. The camera is the only part of this phone that lives up to the samsung name in my opinion. I paid way to much for this phone to be left feeling like I ended up with a non flagship phone best case scenario.
Value
1
Response from Samsung USBy R&R Team, August 7, 2025
Hello there Cbuck700, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how frustrating it is when your new device is not aligning to your expectations. We have provided links to a few resources to help you with the speed, freezing, and occasional crashing you mention experiencing. We have also provided links to resources to help you maximize the battery life of your device. Lastly, we have provided a link to the Samsung Support Team to assist you further if these matters continue with your device. Thank you for being a loyal Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
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Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
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Written by a customer while visiting Samsung US
Customer Rating
5
Love my S25 ultra
on August 12, 2025
Posted by: NYLatina
[This review was collected as part of a promotion.] It's still taking me some time to get accustomed to the new features but I'm getting there. It is fast, the pictures are gorgeous and it's a good looking phone. It's picture is crisp. Going from an old note 10+ to this is awesome.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing !!
on August 24, 2025
Posted by: Kaido81
[This review was collected as part of a promotion.] Only thing to be criticized is the removal of the Bluetooth SPen. Other than that best phone out right now
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Phone is pretty fast
on August 25, 2025
Posted by: Gio1963
[This review was collected as part of a promotion.] So far, I am very pleased with my new device. The phone has great features, picture quality is great.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone for photos/videos and editing
on August 25, 2025
Posted by: MailmanEd
[This review was collected as part of a promotion.] I upgraded to the 25 ultra after I broke my 24. So far I liking it. Everything has been stellar and I love the jade green color. Although it's not a huge change from the 24 it's still a fantastic phone. While I was quite skeptical about the Galaxy AI features I have found some of them useful and entertaining. The live translate worked surprisingly well and I use it when talking to relatives and I don't know all the words they are saying or if I misheard something. It's also cool that it's able to keep a transcript of your calls, so you can go back and review them, which I find useful to learn new phrases and remembering important details. Aside from that the only other feature has been the photo assit which I use to make custom memes for those family group chats. Overall I've had a great experience with the phone and I especially love all the photo and video options this phone has.
Value
5
Written by a customer while visiting Samsung US