Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(20,001 Reviews)
Rating breakdown 20,001 reviews
5 Stars
17,181
4 Stars
2,166
3 Stars
383
2 Stars
122
1 Star
149
86%of customers recommend this product.
(
1,016 out of
1,185)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Posted by: Ferare
from El Paso, TX
Verified Purchase:Yes
Great phone, very happy with my purchase, would recommend.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
galaxy s25 ultra review
on June 2, 2025
Posted by: coloradocrazyguy
[This review was collected as part of a promotion.] Well Samsung did it again put AI in the new s25 ultra and made it something you cant live without its so easy to use and simple tasks made easy thanks to Samsung and AI great job
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Awesome feedback
on June 2, 2025
Posted by: CarRena91
Expertise:Beginner
They answer any and everything on here! I love,😘😘🤟🤟it!!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
An overall improvement
on June 2, 2025
Posted by: Techten
[This review was collected as part of a promotion.] I've used Galaxy devices since the S3. I have gone to some of the competitors for what I thought might be the next big thing, but they truly can't compete with Samsung. It always amazes me how innovative Samsung can be.
While features have come and gone (I specifically miss the remote control from the S5) the only real drawback i could find was the absence of Bluetooth features on the S pen.
The Galaxy AI is simply amazing. I have used it several times to remove unwanted objects or people from the background of photos. The generative edit feature is incredible at matching backgrounds. The live translation is another great feature. It gives me the ability to talk to family that barely understood me before.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great look
on June 2, 2025
Posted by: Queenbee43
Love the phone great features and look. Love the whole version of the phone.
Written by a customer while visiting Samsung US
Customer Rating
5
Great integration of AI
on June 2, 2025
Posted by: Fleeting1
[This review was collected as part of a promotion.] The whole experience is great, not dominated by Galaxy AI but it's just there to assist in every day tasks, excellent camera quality, screen quality, and the anti-reflective glass coating is a game changer.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone with amazing camera and. many future
on June 2, 2025
Posted by: Luciano
[This review was collected as part of a promotion.] The ia is so helpful and efficient and help with any task so amazing
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Fingerprint problem
on June 2, 2025
Posted by: Shamas
[This review was collected as part of a promotion.] Fingerprint is problematic even more with screen protector. Pen button won't take pictures.
Value
3
Response from Samsung USBy R&R Team, June 2, 2025
Hi Shamas, thank you for your feedback on your Samsung Galaxy S25 Ultra. We would love nothing more than to help you resolve any frustrations and have the best possible experience with your device. If you are using a screen protector with your device, we do recommend enabling the touch sensitivity setting in your settings application under display, to help ensure your fingerprint scanner is reading as intended. We have provided a link to a troubleshooting guide to assist you with this frustration if it continues. We have also provided a link to the full device manual that will highlight the voice commands and hand gestures you can use with the camera of your device for control from a distance. We have lastly, provided a link to the Samsung Support Team if you would like additional assistance with your new phone, or any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung phone is not recognizing fingerprints
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung phone is not recognizing fingerprints
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US