Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(13,885 Reviews)
Rating breakdown 13,885 reviews
5 Stars
11,978
4 Stars
1,506
3 Stars
246
2 Stars
81
1 Star
74
81%of customers recommend this product.
(
418 out of
514)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
5
Great picture quality
on June 15, 2025
Posted by: MONIQUENATOR
[This review was collected as part of a promotion.] This phone has an amazing picture quality. Didn't believe the ads before until I took a picture if my own!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
This product was great except some software bugs
on June 15, 2025
Posted by: Munnaa
[This review was collected as part of a promotion.] The phone handles daily tasks very smoothly. The overall user experience is quite positive, I am enjoying using it. However, I was a bit disappointed to find that certain apps that were installed was hard to locate even with the search i need to go the google store and click those apps to open it .in my case it was a shopping app and an authenticator app. Other than that, it's a great phone. The AI was very good helping me for my daily use the search results were better.
Value
4
Response from Samsung USBy R&R Team, June 17, 2025
Hey there Muunnaa, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We are so happy toh ear that you are overall pleased with the usage and features of your device. We have provided a link to the full device manual to help you adjust the layout of the applications of your device. We have also provided a link to the Samsung Support Team to assist you with any questions you have about your phone or any of your Samsung products. Thank you forbeing a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
4
Love there are no edges. Wish pen still took pics
on June 15, 2025
Posted by: Lauralyn
[This review was collected as part of a promotion.] I love this phone. I am extremely happy that the "edges" are finally. I really wish the pen could still be used to take pictures by clicking the side button on the pen. I was extremely disappointed they got rid of that. The battery life is just as great as the S22 Ultra that I owned before upgrading to the S25 Ultra, and was also just a great phone overall.
Value
4
Response from Samsung USBy R&R Team, June 17, 2025
Hey there Lauralyn, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are so happy to hear that the redesigned appearance and functionality of your device are mostly pleasing for your usage. We have provided a link to the full device manual that will help you with the hand gestures and voice commands you can use with the camera of your device. We havealso shared a link to the Samsung Support Team if you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Facebook
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Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
4
Really interested in the AI features
on June 15, 2025
Posted by: Br0kenPsych3
[This review was collected as part of a promotion.] The activation, tutorials, and transferring of my old phone data to the new phone seemed exceptionally easy. It was possible to go through several walk-throughs of new features while the transfer took place, which was nice. It's a lot, but seemed easy. I'm pretty sure I activated all of the Galaxy AI features and I am really hoping they can help me become more organized. I use my phone quite a lot in order to keep both work and home responsibilities on track, or at least try to. I think the newer features can up the game nicely.
I am very much into photography and I'm also interested in exploring the AI assistance in the content creation area.
I am very much into photography and I'm also interested in exploring the AI assistance in the content creation area.
Value
4
Response from Samsung USBy R&R Team, June 17, 2025
Hi there Br0kenPsych3, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are so happy to hear that you found the inital setup and usage of your device to be smooth and easy. We have provided a link to the full device manual to help you further align the settings to your preferences and discover additional features that may enhance your overall experience. We have also shared a link to the Samsung Support Team if any questions arise as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
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Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
It works great leaning new things everyday.
on June 15, 2025
Posted by: S25Ualtra
[This review was collected as part of a promotion.] Watching movies playing games is always great on this phone. This device is fast and I live the AI features. Camara quality is awesome zoom in and zoom out works great.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Enjoying the upgrades (from S23 Ultra)
on June 15, 2025
Posted by: SpikeDaDawg
[This review was collected as part of a promotion.] Galaxy AI is great! Enjoying the ability to translate on screen.
The camera quality is amazing! I've been taking lots of pictures on our vacation. Everyone was impressed with the picture of the sunset from the sunset cruise we went on.
Also, as a person in an interracial couple, cameras usually white balance to one of us (one of us is extremely dark, or one of us is extremely bright). This phone balances our pictures perfectly.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Features for Work
on June 15, 2025
Posted by: ColtoniusRex
[This review was collected as part of a promotion.] Galaxy AI has been wonderful concerning streamlining information and getting me answers to every question I ask.
The highlight of the phone has definitely been the s-pen. The active note taking has done wonders for my ADHD
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I just swapped my S23 Ultra 5G for the S25 Ultra 5
on June 15, 2025
Posted by: Mickie04
[This review was collected as part of a promotion.] Me and my wife swapped the S23 Ultra 5G for the S25 Ultra 5G we have always been Samsung and are well familiar with Samsung's operating system my daughter has her Samsung table too
Value
5
Written by a customer while visiting Samsung US