Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(30,275 Reviews)
Rating breakdown 30,275 reviews
5 Stars
25,916
4 Stars
3,418
3 Stars
587
2 Stars
168
1 Star
186
86%of customers recommend this product.
(
1,138 out of
1,329)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
3
Connectivity
on October 3, 2026
Posted by: Engozo
[This review was collected as part of a promotion.] The phone always lost network when multi task is performed. For example if l am on the phone call, l cannot open another apps to perform work, like, download a document, or complete a work on a other apps. This is very important for my job. Thank you.
Value
3
Response from Samsung USBy R&R Team, October 5, 2026
Hi there Engozo, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We understand how important the uninterrupted usage of your device is to you every day. We have provided links to a few articles to help you with the connectivity of your device at your convenience. We have also provided a link to the Samsung Support Team to assist you further if this experience continues with your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Honest Thoughts on the Device I Chose
on October 3, 2026
Posted by: Pochachi
[This review was collected as part of a promotion.] I have been using the Galaxy S25 Ultra for a while now, and it has exceeded all my expectations. The display is incredibly bright and smooth, making it perfect for outdoor use and watching media. I am heavily impressed by the battery life, which easily lasts through a full day of heavy use, and the performance is lightning-fast with zero lag. I chose this phone primarily for its advanced camera system, and the photo quality—especially the zoom and low-light shots—is absolutely phenomenal. The built-in S Pen is also highly convenient for taking quick notes. I highly recommend it to anyone looking for the ultimate smartphone experience!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Almost perfect
on October 3, 2026
Posted by: Joshbgosh
[This review was collected as part of a promotion.] I love the note series phones and this this essentially one of those. It's a great phone with good battery life and crazy good cameras. My only complaint is the change in the stylus. Why remove the Bluetooth functionality? That was very handy, bring it back!
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
I love my phone, especially the amazing camera.
on October 3, 2026
Posted by: Sacred
[This review was collected as part of a promotion.] I rely on my phone for all aspects of my life, including creating videos, streaming music and movies, and organizing my daily routine, business tasks, and to-do lists. While I have experimented with other brands, I chose Samsung products over all others hands down.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Yet another beautiful Galaxy device
on October 3, 2026
Posted by: Myworldmygalaxy
[This review was collected as part of a promotion.] I chose the Galaxy S 25 for a number of reasons. Reason 1 is because 25 comes directly after number 24. Its comforting knowing that the improvements consistently help my daily life, and because I've had the 24, 23, 22 ... etc, and will have the 26, im able to use the things that I know work. To be honest the only reason I dont have the 26 is I'm leaning hard into the Fold Im hoping, wishing, praying, and crossing my fingers that an amazing deal will give me that little push. But with the AI, the camera features, the speed, games, clarity, security, functionality from the alarm that wakes me up, to the watch compatibility with the apps that check my blood pressure, tell me how many steps I've taken, clear until it displays weather my blood oxygen shows signs of sleep area. Im old enough to appreciate this compared to the rotary phone I grew up with. We are living in an amazing era and this Galaxy S25 ultra has been absolutely strategic in my life.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Another Great Phone
on October 3, 2026
Posted by: factorxconsult
[This review was collected as part of a promotion.] This is a brand I have come to rely on for quality and the ability to work seamlessly. I chose the 25 Ultra for the features since I use my phone to run my business too. From app integrations, it's easy to keep track of my books, log mileage while getting directions, send invoices, and so much more. I love how I can move from my office to my car without missing a beat.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great update
on October 3, 2026
Posted by: Shonuff
[This review was collected as part of a promotion.] This is a great product. I updated from an S20 Edge and it is a great device. Only negative is the non Bluetooth stylus.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Another great addition
on October 3, 2026
Posted by: TheDudeD
[This review was collected as part of a promotion.] I will say its a upgrade from the S23 Ultra. Not a major one but all slight improvements, not a fan of the constant forcing of all Ai into everything I touch or accidentally do that constantly opens it to ask if I need help or to change something because the Ai can do it better if I just allow it full permissions to everything on my phone.
Value
5
Written by a customer while visiting Samsung US