Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(14,363 Reviews)
Rating breakdown 14,363 reviews
5 Stars
12,403
4 Stars
1,550
3 Stars
252
2 Stars
82
1 Star
76
82%of customers recommend this product.
(
432 out of
529)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
5
Good phone
on June 21, 2025
Posted by: 2cool4school42069
[This review was collected as part of a promotion.] I use ai to enhance photos i take of the moon not fake photos but Ai upscales them to a resolution that makes them look better
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
The phone looks luxurious but needs a change
on July 5, 2025
Posted by: GTISBACK
[This review was collected as part of a promotion.] The truth is, I upgraded to this phone just to enjoy the special features of the Galaxy AI . It's truly life-changing. If it helps me with my writing, my photos, my music production, I use the AI features almost every day. The combination of Google's Magini with Samsung's Bixby seems like it's one assistant that has come together from two companies, and they complement each other as far as I'm concerned.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy S25 Ultra: Best experience of Android
on July 8, 2025
Posted by: Se7enTeen
[This review was collected as part of a promotion.] I am a huge fan of galaxy devices, all the way from the S3 (my fist smarphone), Note 8, Note 10+, Note20, S22 Ultra, S23 Ultra and now the Galaxy S25 Ultra and can say is truly a marvel of modern smartphone, premium design and build quality immediately impress me (I had similar feelings with older devices <3), feeling substantial and well-crafted in hand with a more boxy design, even do I wasn't sure about the flat screen now I love just love it, camera system is simply outstanding, from breathtaking wide-angle shots to an incredible! zoom! it consistently delivers stunning photos and videos, even in challenging lighting conditions yes. The amoled display is equally impressive no doubt!. having vibrant colors and buttery-smooth experience when playing video games & YouTube, performance is blazing fast, handling demanding games without any lag, along a battery life that got me playing for hours(I play mobile legends for hours! Sometimes COD mobile), easily getting me through a full day of heavy use. I love! the S Pen it elevates the experience with quick notes and precise editing (I do pixel art with my phone aswell). Now the samsung's One UI provides a refined software experience that perfectly matches the powerful hardware complemented with Galaxy AI (I'm beta tester for 8.0 UI) & customization options make the S25 Ultra truly personal (even more with Goodluck). Overall, the Galaxy S25 Ultra has exceeded my expectations in every aspect, user coming from the s23 Ultra.
Value
5
Written by a customer while visiting Samsung US
Posted by: Long time samsung user
from L.A.
Expertise:Intermediate
Verified Purchase:Yes
I am not that impressed at all! No microsd slot anymore. Notifications of some apps completely changed. My physical sim card changed to e-sim with no warning!
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
3
Value
2
Response from Samsung USBy R&R Team, July 10, 2025
Hello there, thank you for your feedback on your Samsung Galaxy S25 Ultra. We understand that changes to the features you have used in the past, and become accustomed to can cause frustration as you adjust to the new features introduced in their place. We have provided a link to the Samsung Support Team if you have questions about storage expansion options, or experience frustrations with your device. We have also provided a link to the full device manual to help you align the notification settings to your preferences. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Posted by: Ash4797
from Colorado
Expertise:Intermediate
Verified Purchase:Yes
I actually wish I could return this one and go back to the S24 that I had before. This phone was expensive and feels like it was actually a downgrade. The S pen lost its Bluetooth capability and it doesn't work on half of the screen. Therefore, the S pen feature is actually useless. Also, this phone absolutely doesn't connect to android car play and has soo many issues with connecting to anything Bluetooth whatsoever. I have to re connect every single time I get into my car (very annoying and frustrating), any speaker or headphones i try to connect with show up in the list but refuse to connect. I have to unpair and pair them multiple times before it will work. Other than that, I havent really seen many differences
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, July 11, 2025
Hey Ash4797, thank you for your feedback on your Samsung Galaxy S25 Ultra. We understand how frustrating it is when your device is not meeting your expectations, and we would love to help you resolve your frustrations. We have provided links to an article to help you with the redesigned S Pen features, and another to help where the accessory is not being recognized. We have also shared a link to an article to help you with the Bluetooth connection of your device. Lastly, we have provided a link to the Samsung Support Team if these experiences continue, and you would like additional assistance. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
S Pen is not recognized by Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001457/#:~:text=%5BSolution%5D%20Galaxy%20Note%20S%20Pen%20not%20Recognized%201,and%20may%20help%20the%20S%20Pen...%20See%20More.
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
S Pen is not recognized by Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001457/#:~:text=%5BSolution%5D%20Galaxy%20Note%20S%20Pen%20not%20Recognized%201,and%20may%20help%20the%20S%20Pen...%20See%20More.
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5
This product is the future
on July 16, 2025
Posted by: Rojo777
[This review was collected as part of a promotion.] Galaxy AI very interesting very powerfull.
Best phone ever.
Best phone ever.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Need more battery, and design changes, s pen sucks
on July 29, 2025
Posted by: Alex Par
from Dayton, Ohio
Expertise:Expert
Verified Purchase:Yes
Battery sucks! Need more work and innovation tbh....
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, July 30, 2025
Hey there Alex Par, thank you for your feedback on your Samsung Galaxy S25 Ultra. We understand how frustrating it is when your device is not aligning to your expectations in functionality. We have provided links to articles to help you with the battery life and S Pen functionality. We have also provided a link to the Samsung Support Team if you continue to experience frustrations with your device. Lastly, we would love to hear from you again any time with additional features or updates you would like to see going forward. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Galaxy S25 Ultra: Gorgeous, Smart, but Battery Meh
on July 30, 2025
Posted by: ScreenQueen
[This review was collected as part of a promotion.] I’ve had the Galaxy S25 Ultra for a little over two months now, and honestly, it’s one of the most impressive phones I’ve ever used. The screen is chef’s kiss—bright, vibrant, insanely detailed, and perfect for content, editing, or just scrolling. It makes everything look better. The AI features are where it really shines. From intelligent photo suggestions to live call summaries and personalized app recommendations, it feels like the phone is actually learning how I use it and helping out in small but useful ways. It adds a smart, seamless feel to daily tasks. Performance is smooth, fast, and consistent. I can multitask, create, browse, and relax without any lag or slowdown. The cameras are next-level, and the S Pen features are super handy. The only thing that bothers me is the battery. It’s not bad, but it drains faster than I think it should—especially since I don’t game or push it too hard. For such a powerful and new device, I expected a little more stamina. Overall, I’m still obsessed with it. The S25 Ultra is sleek, smart, and powerful. If they can improve battery life a bit, it’d be a near-perfect flagship.
Value
4
Written by a customer while visiting Samsung US