Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(10,161 Reviews)
Rating breakdown 10,161 reviews
5 Stars
8,699
4 Stars
1,151
3 Stars
184
2 Stars
66
1 Star
61
79%of customers recommend this product.
(
318 out of
404)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
5
Upgraded to a Galaxy Ultra, never going back.
on June 16, 2025
Posted by: Fenris
[This review was collected as part of a promotion.] As a person who usually goes for the cheapest and easiest phone, getting a product like the Samsung Galaxy Ultra was a little bit intimidating. However I wanted something that would work better and last me longer.
The more I use the phone the more I fall in love with it. I am constantly multitasking with work and being a full time student. The Ultra lets me jump between tasks and keep up with my friends hands free while using the built in Galaxy AI – Bixby.
Bixby helps me day to day by keeping track of alarms, helping me respond to messages, and keeping track of anything my phone does in a way that anybody can navigate. A specific example from just this week was working on my partners car I asked for bixby to set an alarm for that afternoon, turn on the flashlight and send my partner a text in the same sentence and it worked flawlessly!
Additionally this phone is singlehandedly the fastest and most intuative android device I have had the pleasure of using. It charges lightning quick, manages as many apps and tabs as I can throw at it, and keeps asking for more.
Every day is a new discovery of a feature or AI tool that shows me just how far technology has come and how well samsung has mastered their craft. They have made me a customer for life, and for that I say thank you.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible camera 10x zooming and fake moon zooming
on June 20, 2025
Posted by: Houssam1980
Terrible camera zoom like the s23 ultra I have. I tried the 10x zoom on the S25 ultra and its blurry, unclear and out of focus and it ruined many many videos I try to take. ... I dont recommend Samsung anymore specially that they bluff people about the moon zooming and it turned out its a disgusting software trick and not an actual zoom!! .... shame on you and remove these 3 cameras and keep one because the rest two are not functional!!
Response from Samsung USBy R&R Team, June 20, 2025
Hello Houssam1980, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We know how frustrating it can be when your device is not meeting your expectations in functionality. We have provided a link to an article to help you with the different features and settings of your new camera on your device. We have also provided a link to the Samsung Support Team if you believe your device is not operating as intended. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
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Samsung Community
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Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Good phone
on June 21, 2025
Posted by: 2cool4school42069
[This review was collected as part of a promotion.] I use ai to enhance photos i take of the moon not fake photos but Ai upscales them to a resolution that makes them look better
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
The phone looks luxurious but needs a change
on July 5, 2025
Posted by: GTISBACK
[This review was collected as part of a promotion.] The truth is, I upgraded to this phone just to enjoy the special features of the Galaxy AI . It's truly life-changing. If it helps me with my writing, my photos, my music production, I use the AI features almost every day. The combination of Google's Magini with Samsung's Bixby seems like it's one assistant that has come together from two companies, and they complement each other as far as I'm concerned.
Value
4
Written by a customer while visiting Samsung US
Posted by: Long time samsung user
from L.A.
Expertise:Intermediate
Verified Purchase:Yes
I am not that impressed at all! No microsd slot anymore. Notifications of some apps completely changed. My physical sim card changed to e-sim with no warning!
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
3
Value
2
Response from Samsung USBy R&R Team, July 10, 2025
Hello there, thank you for your feedback on your Samsung Galaxy S25 Ultra. We understand that changes to the features you have used in the past, and become accustomed to can cause frustration as you adjust to the new features introduced in their place. We have provided a link to the Samsung Support Team if you have questions about storage expansion options, or experience frustrations with your device. We have also provided a link to the full device manual to help you align the notification settings to your preferences. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
3
Need to improve the face unlock
on July 11, 2025
Posted by: Hawksea
[This review was collected as part of a promotion.] Enhancements are required for the facial recognition feature to improve its reliability. Furthermore, the implementation of a text selection and copy function within images and text is recommended. Finally, optimizing the charging speed to reduce charging duration is advised.
Value
3
Response from Samsung USBy R&R Team, July 11, 2025
Hi there Hawksea, we appreciate you providing your feedback on your Samsung Galaxy S25 Ultra. We completely understand there are features you would like to see in new models going forward, and we appreciate you sharing those with us as we strive for experiences our customers crave. WE would love to help you maximize your experience, and have provided a link to an article about facial recognition usage. We have also shared a link to an article to help you with the optimal charger for the fastest charging speed on your device. Lastly, we have provided a link to the Samsung Support Team if you ever have questions about any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Use Facial recognition security on a Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS00062630/
Wall chargers and charging your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS00078994/
Samsung Support
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Samsung Community
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Facebook
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Use Facial recognition security on a Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS00062630/
Wall chargers and charging your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS00078994/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
2
Disapointingly painful transition from S24U
on February 10, 2025
Posted by: Rich
Expertise:Intermediate
Received 2 days ago and still have not completed the transition. Data transfer took about 30 minutes and missed many things. It seems none of the app passwords transferred so every app must be initialized with new password resets. Apps that I have not had to login to for years needed to be virtually reinstalled and configured from ground zero. Most frustrating is the samsung app. Password errors continuously. Password reset does not work and hav to be redone countless times.Login works on my PC but not on the phone. VERY frustrating!! Lastpass does not work like on the S24U meaning virtually all passwords needed to be sourced externally and entered manually. I am done buying new phones!
Features
1
Performance
3
Design
3
Value
1
Response from Samsung USBy R&R Team, February 11, 2025
Hi there Rich, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We understand that the update to the software can take some adjustment time before the gestures and usage become habit. We would love to help you get logged in to your Samsung account and discover the functionality of the updated software. We have provided links to the full device manual and the Samsung Support Team to help you with both of these matters. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Product Manuals
https://www.samsung.com/us/support/downloads/
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
2
S25 ultra
on February 11, 2025
Posted by: Superbros
[This review was collected as part of a promotion.] This phone is slow compared to my s24 ultra. The internet and wifi are both slow.
Value
2
Response from Samsung USBy R&R Team, February 12, 2025
Hi there Superbros, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We understand how important the speed of your device is to you, and we would be happy to help you troubleshoot this experience. We have provided links below to a few troubleshooting guides for your convenience. We have also shared a link to the Samsung Support Team and warranty information for your device if this experience continues. Thank you for being a Samsung customer. -Elizabeth
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Galaxy phone or tablet Wi-Fi connection issues
https://www.samsung.com/us/support/troubleshooting/TSG01001559/
Samsung Support
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Samsung Community
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Facebook
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Samsung Warranty
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How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Galaxy phone or tablet Wi-Fi connection issues
https://www.samsung.com/us/support/troubleshooting/TSG01001559/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Samsung Warranty
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Written by a customer while visiting Samsung US