Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8 out of 5
4.8
(28,095 Reviews)
Open Ratings Snapshot
Rating breakdown 28,095 reviews
5 Stars
24,140
4 Stars
3,120
3 Stars
527
2 Stars
147
1 Star
161
86%of customers recommend this product. 
(
1,028 out of 1,191
)
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Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
4 out of 5
4
Blazing fast
on December 11, 2025
Posted by: Gp2026
from New Jersey, USA
Expertise:Expert
Verified Purchase:Yes
I am Samsung phone user for last 20 years. I upgraded my phone from Galaxy S20 Ultra to S25 Ultra. Only major change I see is the new phone is super fast, has a pen and bit heavier. Still need to explore the features on this new phone. Sofar the inconvenice I noticed is the search bar is localted at the bottom of the screen instead at the top.I had expected to have AI features but so far I don't see any.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
5 out of 5
5
Design
4 out of 5
4
Value
4 out of 5
4
Response from Samsung USBy R&R Team, December 11, 2025
Hi Gp2026, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are pleased with the enhanced speed and functionality of your device. We have provided a link to the complete manual for your device to assist you with the exploration of your device and alignment of the settings to your preferences. We have also shared a link to the Samsung Support Team to assist you if you have any questions along the way with your exploration. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Looking Forward to a Beautiful Friendship!
on December 11, 2025
Posted by: Michael
from RIVERSIDE COUNTY, Southern CALIFORNIA
Expertise:Intermediate
Verified Purchase:Yes
In all honesty, I have yet to use my S25 Ultra or even un-box it, for the simple reason that I am still attached to and very much in love with my Note 20 Ultra.
I am looking forward to a similar, and hopefully a Greater relationship with the S25 Ultra!
If I could somehow break the spell that the Note 20 Ultra has on me, I will definitely return to give the S25 Ultra my honest opinion.
I would recommend this to a friend!
Features
5 out of 5
5
Design
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Terrible service compared to old phone.
on December 11, 2025
Posted by: FFWP
Expertise:Intermediate
The camera is the best thing about the phone. Other than that it has terrible service. Its half of what my old phone was .. I constantly have to run a cell booster in places where I had 4g with 3 or 4 bars before. It will show you that you have 4g and 1 bar.. but good luck calling or texting out.. it doesnt even let ya try to call out. I wish I had my old phone back.. I should have bought a good camera instead.
Features
3 out of 5
3
Performance
2 out of 5
2
Design
2 out of 5
2
Value
1 out of 5
1
Response from Samsung USBy R&R Team, December 11, 2025
Hello FFWP, we are grateful for your feedback on your Samsung Galaxy S25 Ultra. We know how important the reliable connection of your device to your carrier is to you for your phone calls, messages, and other tasks. We have provided links to a few troubleshooting guides to assist you with the connection. We have also shared a link to the Samsung Support Team if you continue to experience this frustration with your phone. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great generation to next generation
on December 10, 2025
Posted by: Priceslesseagle
[This review was collected as part of a promotion.] Able to wifi/cable to transfer all the data to new in like quick 30min around. Not need to worried any missing data. Great screen resultion and battery life.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, December 11, 2025
Hi there Priceslesseagle, thank you for your feedback on your Samsung Galaxy S25 Ultra. We love hearing how pleased you are with the inital setup and usage of your device. We have provided links to resources to assist you in exploring all of the amazing features of your device and integrate them in to your usage. We have also shared a link to the Samsung Support Team if any questions come up as you continue using your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great phone
on December 10, 2025
Posted by: Anonymous
from Alpena, Mi
Expertise:Expert
Verified Purchase:Yes
I have had a great experience best phone I have ever used. I have used plenty
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
4 out of 5
4
Value
4 out of 5
4
Response from Samsung USBy R&R Team, December 11, 2025
Hey Chris Gapske, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you are finding this to be the best device you have used thus far. We have provided a link to the complete manual to help you fully discover the capabilities of your device including Galaxy AI. We have also shared a link to the Samsung Support Team to assist you if any questions come up as you continue using your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Got the pretty green! $
on December 10, 2025
Posted by: Anonymous
from Southern Cali
Verified Purchase:Yes
Wonderful phone with so mamy great features i need to learn!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, December 11, 2025
Hi Lulu Rand, thank you for taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We love hearing how pleased you are with the inital setup and usage of your device. We have provided a link to the manual for your device to assist you with your discovery of the capabilities of your device. We have also shared a link to the Samsung Support Team to assist you if you have any questions as you continue using your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great upgrade! The phone gives everything that iit
on December 10, 2025
Posted by: Kgcop
Verified Purchase:Yes
Great phone. I like all of the updates. It's extremely fast.
Response from Samsung USBy R&R Team, December 11, 2025
Hi there Kgcop, thank you for taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We love hearing how great you are finding this device to operate for your needs. We have provided links to resources to help you discover additional features of your device, align the settings to your usage, and answer any questions you may have along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Upgraded from S21 Ultra
on December 10, 2025
Posted by: Dr Watts
Verified Purchase:Yes
I upgraded from a Samsung Galaxy S21 Ultra which had served me well for 4 years. This thing is snappy! So fast and so smooth. Initially I had wondered if I could have held on to my S21 Ultra longer but as soon as the S25 Ultra finished the initial set-up process I wondered why I didn't upgrade sooner. Very happy.
Response from Samsung USBy R&R Team, December 11, 2025
Hi Dr Watts, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We love hearing how amazed you have been with the capabilities and usage of your device. We have shared a link to the Samsung Support Team for your convenience. They can offer their assistance any time you have questions about your Samsung products. Thank you for being a Ssamsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
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