Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(15,618 Reviews)
Rating breakdown 15,618 reviews
5 Stars
13,486
4 Stars
1,683
3 Stars
279
2 Stars
86
1 Star
84
83%of customers recommend this product.
(
483 out of
584)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
5
1. Powerhouse Reimagined 2. Next-Level Galaxy Po
on July 4, 2025
Posted by: Imvoxy
[This review was collected as part of a promotion.] This phone is a beast! Super fast, amazing camera, and the screen is just gorgeous. Everything runs smooth, and the battery easily lasts a full day. Samsung really nailed it with the S25 Ultra!
The Galaxy S25 Ultra sets a new benchmark for flagship smartphones. Its blazing-fast performance, stunning display, and next-gen camera system deliver an experience that's both powerful and refined. Battery life is excellent, and One UI feels more polished than ever. Truly a top-tier device.
The Galaxy S25 Ultra sets a new benchmark for flagship smartphones. Its blazing-fast performance, stunning display, and next-gen camera system deliver an experience that's both powerful and refined. Battery life is excellent, and One UI feels more polished than ever. Truly a top-tier device.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best in class AI
on July 5, 2025
Posted by: ShashM7
[This review was collected as part of a promotion.] The Galaxy AI's performance is exceptional, particularly the on-device processing capabilities of nearly all its AI features, which I find highly advantageous and utilize frequently.
PS: the above comment is also enhanced by Galaxy AI.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
SAMSUNG IS AWESOME!!
on July 5, 2025
Posted by: SAMSUNGSGREATESTFAN
[This review was collected as part of a promotion.] I have been with Samsung since the s22 have upgraded. Periodically all the way to my current phone which is the s25 ultra the new Galaxy AI is awesome once again Samsung has outdone themselves! I love you Samsung!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Poor Mobile Data Consistency
on July 5, 2025
Posted by: MJBSamsung
[This review was collected as part of a promotion.] Just received new device a couple of days ago. Transfer over with Samsung Switch missed half the permissions and apps. I still have to use my old Samsung to authorize almost 50% of the things on my new Samsung.
I get online it says I have 4G or 5G but the internet service goes in and out almost constantly. Cannot do anything online without WiFi as mobile data is horribly inconsistent.
I even completed the 5 updates and restarts when I first turned the phone on.
I get online it says I have 4G or 5G but the internet service goes in and out almost constantly. Cannot do anything online without WiFi as mobile data is horribly inconsistent.
I even completed the 5 updates and restarts when I first turned the phone on.
Over all, Samsung is going the wrong way. Note 20 Ultra for 5 years without a single issue beside the weakening battery.
Value
3
Response from Samsung USBy R&R Team, July 8, 2025
Hello MJBSamsung, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We know how important your device is to you for a range of tasks every day, and we would love to assist you in resolving your frustrations for the best possible experience with your device. We have provided links to troubleshooting guides to assist you with the connection to your carrier and Wi-Fi of your device. We have also shared a link to an article to help you with additional apps you use for authorization. We have lastly, shared a link to the Samsung Support Team to offer additional assistance if these experiences continue with your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Galaxy phone or tablet Wi-Fi connection issues
https://www.samsung.com/us/support/troubleshooting/TSG01001559/
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Galaxy phone or tablet Wi-Fi connection issues
https://www.samsung.com/us/support/troubleshooting/TSG01001559/
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung s25 ultra
on July 5, 2025
Posted by: Stephieq
[This review was collected as part of a promotion.] The Samsung S 25 Ultra is a powerhouse—stunning display, pro-level cameras, ultra-fast performance, and all-day battery. Truly the best flagship phone on the market!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has everything that I need I love it
on July 5, 2025
Posted by: Bronx929
[This review was collected as part of a promotion.] Galaxy AI is the best. I used my phone for work every day and I have everything that I need in my galaxy S25 ultra. For gaming it's the best I love it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Nice at First...
on July 6, 2025
Posted by: Lexie
from Ohio
Expertise:Intermediate
I really liked this phone at first, but I have only had it for about 5 months and the camera is already messed up. I haven't dropped it, no water damage, etc. and when I zoom in or out on the camera, it gets distorted and starts making this funny noise. Very disappointing
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
2
Value
3
Response from Samsung USBy R&R Team, July 8, 2025
Hi Lexie, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how frustrating it is when your new device is not operating as intended. We have provided links to the Samsung Support Team and the warranty information for your device. Our team of experts can work with you directly to review all options to resolve this matter with the camera of your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is great
on July 6, 2025
Posted by: Bakisan
[This review was collected as part of a promotion.] Honestly this phone had been treating me great so far and I have been enjoying the AI in this phone with the camera and speaking with it I get to mess around with my friends using the ai to make funny altering picture and with the Ai speaking to it help explain a lot of things and answers really important questions
Value
5
Written by a customer while visiting Samsung US