Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(15,620 Reviews)
Rating breakdown 15,620 reviews
5 Stars
13,488
4 Stars
1,683
3 Stars
279
2 Stars
86
1 Star
84
83%of customers recommend this product.
(
483 out of
584)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
5
Samsungs best for the best
on July 2, 2025
Posted by: Jimmybob
[This review was collected as part of a promotion.] Yes I like my phone on most days dont use the Ai much but when I have it has responded well with good searches of the web
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Fast ,smart and reliable
on July 3, 2025
Posted by: Jva247
[This review was collected as part of a promotion.] I've been using the Galaxy S25 for a few weeks now, and it seriously does it all. Whether I'm streaming Netflix, watching live sports, gaming, or handling work stuff, this phone handles everything without breaking a sweat.
The display is insane—super bright and sharp. Watching movies or football on it feels almost too good for a phone. For gaming, the performance is crazy smooth, and the battery holds up even during long sessions.
Where the S25 really steps it up is with Galaxy AI. I use it for summarizing notes, writing emails, even translating Spanish and English in real-time when I’m talking to customers. It’s helped me work faster and stay more organized, especially juggling work and school stuff with my kids.
It also helps with my ADHD—setting reminders, drafting messages, pulling info quickly. It's like having an assistant that doesn't miss a beat.
This phone isn’t just another upgrade—it actually makes life easier. 100% recommend the Galaxy S25 if you want power, speed, and smart tools that actually help.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Beat phone in the market not comparison
on July 3, 2025
Posted by: Lovemys25ultra
[This review was collected as part of a promotion.] This phone is amazing no other company can match the technology capability in the AI features of this s25 Ultra truly an amazing phone I will not change a thing I'm so happy with this phone Samsung is the best company in the world.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Pretty good phone. Lost the s pen pretty easily
on July 3, 2025
Posted by: Miggy211
[This review was collected as part of a promotion.] S pen gets dislodged easily but good phone overall. A lot of cool features
Value
4
Response from Samsung USBy R&R Team, July 3, 2025
Hi there Miggy211, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you are overall pleased with the usage and capabilities of your device. We have provided a link to the Samsung Support Team to offer assistance with the S Pen coming loose you mention experiencing. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
User friendly makes me fall in love
on July 3, 2025
Posted by: Mel505
[This review was collected as part of a promotion.] I am a Samsung girl, and nothing about this phone disappoints. This phone is so easy to use, I'm getting my dad one. I bought all of my kids one. I will never go back to unreliable electronics again. Galaxy AI is a problem solver and creates a hands free space when Im trying new recipies, driving, and multitasking.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Messenger is not working
on July 4, 2025
Posted by: Jellybean
[This review was collected as part of a promotion.] Uploading, receiving photos in messenger is not working!!! It is so frustrating. I want to return this. If you do not fix it.
Value
3
Response from Samsung USBy R&R Team, July 7, 2025
Hi there Jellybean, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We know how valuable your messages are to you, and we would love nothing more than to help you with sending photos and videos with your device. We have provided a link to a troubleshooting guide to help you with this experience at your convenience. We have also shared a link to the Samsung Support Team if this experience continues with your device, or you have questions. We appreciate you being a Samsung customer. -Elizabeth
Messages on Samsung phone are slow, do not send, or cannot be received
https://www.samsung.com/us/support/troubleshooting/TSG01001439/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Messages on Samsung phone are slow, do not send, or cannot be received
https://www.samsung.com/us/support/troubleshooting/TSG01001439/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: None
Verified Purchase:Yes
My biggest issue with this phone is that it heats up very quickly, especially when you are multitasking or on a video call.
No, I would not recommend this to a friend.
Response from Samsung USBy R&R Team, July 7, 2025
Hello there, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We understand how important the uninterrupted use of your device is to you, and we would love nothing more than to help you troubleshoot the temperature of your device. We have provided a link to a troubleshooting guide to assist you with this matter at your convenience. We have also provided a link to the Samsung Support Team to offer additional one on one assistance if this experience continues. We appreciate you being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone ever.
on July 4, 2025
Posted by: Ganny10
[This review was collected as part of a promotion.] Best AI ever, and the only AI with real intelligence.
Value
5
Written by a customer while visiting Samsung US