Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8 out of 5
4.8
(14,453 Reviews)
Open Ratings Snapshot
Rating breakdown 14,453 reviews
5 Stars
12,473
4 Stars
1,560
3 Stars
257
2 Stars
82
1 Star
81
82%of customers recommend this product. 
(
465 out of 564
)
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Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
5 out of 5
5
Samsung Galaxy s25 ultra
on April 22, 2025
Posted by: Anonymous
Very good and very nice performance 👏 supreb, best handset, I like this 👌 😀 👍
Response from Samsung USBy R&R Team, April 22, 2025
Hi there Akshay kumar swarnkar, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear how pleased you are with the usage and capabilities of your new phone. We have provided a link to the full device manual to help you fully discover the capabilities of Galaxy AI and integrate them in to your usage. We have also shared a link to the Samsung Support Team if any questions arise as you continue using your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Nice
on May 21, 2025
Posted by: Toxic
Very good condition and everything is ok. very nice phone
Response from Samsung USBy R&R Team, May 22, 2025
Hi Toxic, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you are pleased with the condition and quality of your device. We have provided a link to the full device manual to help you with the full capabilities including Galaxy AI. We have also provided a link to the Samsung Support Team if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
It was great except for
on May 23, 2025
Posted by: Jcme0072
from Arkansas
this device glitches. it deletes apps, folders, photos. Blocks my calls and messages, deletes important files, alters things on its own. Makes calls without my consent, sends texts that are not onky incorrect but to people I don't want to speak to, and changes words to horrible alternatives after the sending of and causes the lose of jobs as well as interest in communication period because i get sick of typing and retyping and it deletes it or changes it and it is absolutely not okay.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
3 out of 5
3
Design
4 out of 5
4
Value
3 out of 5
3
Response from Samsung USBy R&R Team, May 27, 2025
Hey Jcme0072, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We understand how valuable your phone is to you every day for both personal and professional needs. We have provided a link to the Samsung Support Team for your convenience. These experts can work with you one on one to resolve this frustration you mention experiencing with your device. We have also provided a link to an article if there are specific applications with this experience. We appreciate you being a Samsung customer. -Elizabeth
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Just Love ❤️ 😍 Samsung Galaxy S25 Ultra!!!
on May 23, 2025
Posted by: T D Dj TnT
from Tampa, Florida.
Expertise:Expert
The (Samsung Galaxy) S25 Ultra is the best cell phone that I have ever used, I can use the Samsung Galaxy just as I use my laptop 4 everything. All the top Samsung Galaxy phones has worked just like a computer 🖥 4 me. Go out and get yourself 1!!!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 27, 2025
Hi there T D Dj TnT, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We love hearing that you are so pleased with the usage of your new phone, and finding it so useful for a range of daily tasks, and that it operates like a laptop for your needs. Please, reach out ot us again in the future any time you have questions, or want to share additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Samsung 25
on May 24, 2025
Posted by: Kristen
Verified Purchase:Yes
Love it!!! Definitely a good product..love it so much
Response from Samsung USBy R&R Team, May 28, 2025
Hi Kristen, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We are thrilled to hear how m uch you lov eyour new device, and are finding it so good for your usage. We have provided a link to the full device manual to help you discover additional features like Galaxy AI, and also to the Samsung Support Team to address any questions one on one with your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Amazing!
on May 24, 2025
Posted by: Jonatan
from Massachusetts
Expertise:Expert
Verified Purchase:Yes
Upgraded from s21 ultra to s25 ultra! The difference in performance with the snapdragon 8 elite is night and day. Everything i do on this phone is super smooth. I dont think i would recommend upgrading if you have an s24 ultra or even an s23 ultra unless you really need the performance bump but if you have a device older than the s21 or possibly even the s22 ultra, definitely worth the upgrade.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, May 28, 2025
Hi there Jonatan, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We couldn't be happier to hear that you are so thrilled with the upgraded features and capabilities of your device. We hope you've had the opportunity to explore the features of Galaxy AI, and we have provided a link to the full device manual to assist you. We have also shared a link to the Samsung Support Team if you ever have questions. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Phone charger
on May 24, 2025
Posted by: Marcus Benny
from Louisiana
Expertise:Intermediate
Verified Purchase:Yes
The only problem I had with the order is it didn't include a charger.
No, I would not recommend this to a friend.
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, May 28, 2025
Hey Marcus Benny, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We have made a commitment to reduce the amount of electronic waste to work towards a better future. If you have a previous charging adapter from a purchase you can absolutely usei t with your new phone. We do have adapters available for you if that is not the case. We have provided a link to the Samsung Support Team if you have questions about available adapters. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
The usual
on May 24, 2025
Posted by: Chakkablankz
from Philadelphia
Expertise:Intermediate
Verified Purchase:Yes
4 stars bc Bluetooth was removed from spen, and im concerned about future timely software updates. Other than that its everything I'd expect from a galaxy ultra
Features
5 out of 5
5
Performance
5 out of 5
5
Design
4 out of 5
4
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 27, 2025
Hi there Chakkablankz, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are overall pleased with the usage and features of your new device. We have provided a link to an article to help you integrate the redesigned features of the S Pen in to your usage. We have also shared a link to the full device manual to help you discover the hand gestures and voice commands you can use with your device. We have lastly shared a link to the Samsung Support Team to help if you ever have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US
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