Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(15,623 Reviews)
Rating breakdown 15,623 reviews
5 Stars
13,489
4 Stars
1,684
3 Stars
279
2 Stars
86
1 Star
85
83%of customers recommend this product.
(
483 out of
585)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
3
Battery doesn't last. Heats up quickly.
on June 29, 2025
Posted by: notkerrys
[This review was collected as part of a promotion.] So the screen jumps and then kind of looks like it's glitching almost and then it just freezes and you have to close the whole thing. This especially happens with the Amazon app running. It's very inconvenient. It sucks and the s pen flies out if you bump it on something, but it doesn't matter.It doesn't work anyway
Value
3
Response from Samsung USBy R&R Team, June 30, 2025
Hey Notkerrys, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra. We know how valuable your phone is to you every day, and wanting to have the intended experience with your device. We have provided links to resources to help you troubleshoot the temperature, battery life, and freezing you mention experiencing. We have also shared a link to the Samsung Support Team to offer assistance with the S Pen coming loose, and a link to an article to help you integrate the features of the redesigned S Pen in to your usage. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great Device
on June 29, 2025
Posted by: Rosey69
[This review was collected as part of a promotion.] I love how you can access gemini right from side button the phone is very fast and everything works quickly and it keeps getting better the more you use it
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Super fast
on June 29, 2025
Posted by: Pokequeen
[This review was collected as part of a promotion.] From the start of setup to the end, super fast, everything transferred so easy and it was a wonderful, enjoying it. So far the internet has got a good speed, it's clean. It was easy to do the apps. I just gotta go in and put passwords. And the fingerprint setup was easier than my other Android. And I'm just loving everything so far.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent pho e with great AI capabilities
on June 29, 2025
Posted by: Shabba
[This review was collected as part of a promotion.] If you are looking for a nextgen Galaxy AI phone, this is your phone,
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Not your mother galaxy....or is it? 😉
on June 30, 2025
Posted by: BonnieBaeBee
[This review was collected as part of a promotion.] This phone is next level. The screen? Gorgeous. Smooth like butter. The camera? Unfairly good. Night shots look like they were taken on a Hollywood set. Battery lasts. Charges fast. Stays cool (just like me).
But the real star is the AI. It learns me. Anticipates me. Summarizes my chaos and makes sense of it all. From organizing apps to cleaning up my emails, it works quietly in the background like it knows what I need before I do.
It’s not just smart. It’s useful. Stylish. Fast. Powerful without being overwhelming. The S25 Ultra feels like it’s here to help me win.
Ten out of ten. Period.
But the real star is the AI. It learns me. Anticipates me. Summarizes my chaos and makes sense of it all. From organizing apps to cleaning up my emails, it works quietly in the background like it knows what I need before I do.
It’s not just smart. It’s useful. Stylish. Fast. Powerful without being overwhelming. The S25 Ultra feels like it’s here to help me win.
Ten out of ten. Period.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great device, almost perfect
on June 30, 2025
Posted by: Drew615
[This review was collected as part of a promotion.] The new Galaxy s25 ultra is a great device. Everything from the screen, to the performance, cameras and all the way down to the UI. The AI features on this device are also spot on and way more advanced than any other phones that I've ever used. The only thing that I would improve on the phone is going back to a Bluetooth s pen and using the new battery tech to get a bigger battery size like every other phone this year.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Este producto a mejorado mucho al pasar del tiempo
on June 30, 2025
Posted by: Londynence
[This review was collected as part of a promotion.] Hace mucho use samsung pero tenia muchos problemas y por economia me cambie a otras empresas, en ese tiempo samsung era mu y bueno. Estuve utilizando otras marcas eras buenas pero no se le comparaba a samsung
En su velocidad en su fluidez en sus camaras
Intente usar la otra marca de competencia que es popular pero creanme han pasado los años y sigue lo mismo esa empresa sus telefonos son iguales a los de hace mucho tiempo no han innovado en nada
En su velocidad en su fluidez en sus camaras
Intente usar la otra marca de competencia que es popular pero creanme han pasado los años y sigue lo mismo esa empresa sus telefonos son iguales a los de hace mucho tiempo no han innovado en nada
Samsung por su parte acabo de estrenar este S25 ultra y valgame dios, es una maquina la camara su procesador y cuando utilizas mas productos de la marca esta experiencia se vuelve super por que tienes mucha tegnologia y veneficios al alcance de tu mano
En mi humilde opinion no me sambiaria de marca seguiria con samsung y recomiendo cada producto de ustedes.
Tengan un gran dia y gracias por leer mi comentario.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
New model new features!
on June 30, 2025
Posted by: Javier6034
[This review was collected as part of a promotion.] The Best Smartphone Yet
The Galaxy S25 Ultra is a powerhouse. The display is stunning, performance is lightning-fast, and the camera system is incredibly versatile. But what really sets it apart is Galaxy AI—it enhances everything from real-time call translations to intelligent photo edits and smart summaries. Battery life is excellent, and the charging speed is insane. With One UI 7.1 and 7 years of updates, it feels future-proof. Samsung nailed it—this is the ultimate Android experience. A true 5-star device.
Value
5
Written by a customer while visiting Samsung US