Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(10,554 Reviews)
Rating breakdown 10,554 reviews
5 Stars
9,040
4 Stars
1,194
3 Stars
191
2 Stars
67
1 Star
62
80%of customers recommend this product.
(
362 out of
451)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Posted by: Tracy
from Washington DC
Expertise:Expert
Verified Purchase:Yes
Huge update
Im very happy how purchasing a new phone was.
The device is 10 out of 10
Im very happy how purchasing a new phone was.
The device is 10 out of 10
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone
on July 21, 2025
Posted by: Bostonbaz76
[This review was collected as part of a promotion.] Got the s25 ultra a week ago and this phone is fast and smart. The galaxy AI features are easy to program and use, the camera and photo options are out of this world. I know I'm still just starting with this phone but I'm looking forward to finding more and exciting features.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
So far, ok.
on July 21, 2025
Posted by: BtrflyChick13
[This review was collected as part of a promotion.] So I haven't spent much time on my new galaxy but I know one frustrating thing about it so far is the changes to customizing everything. I want to be able to setup my phone to my specifications. That includes my app drawer, notifications that pop up on the status bar, size of everything, etc. With this UI version I have been so irritated by things that I cannot setup the way I want that I don't even want to mess with it. I know pretty sad that I paid for a brand new phone that should be better than my previous one and won't even use it bc I can't get rid of a simple notification on the status bar. I have googled and asked the galaxy AI how to fix it. From what I could find I wasn't the only one upset about this. There was a work around... But guess what an update since then has made that work around not work. With the amount of money these phones cost I should be able to change whatever settings I want when I want. Period. It's not like I'm trying to hack the phone or anything. Aside from that irritation the phone seems to run better than my Note20 Ultra. I haven't really put it to work yet but I plan on it. I just hope that I don't find anymore unnecessary changes that prevent me from enjoying this phone. If it ain't broke, don't fix it. It's not that hard of a concept.
Value
4
Response from Samsung USBy R&R Team, July 22, 2025
Hey there BtrflyChick13, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We understand how frustrating it can be when you are learning a newly updated operating system, and working to align the settings to your preferences. We have provided a link to your complete manual to assist you, as well as to the Samsung Support Team if you prefer one-on-one assistance through chat with the different setting options. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
This product has great features but...
on July 21, 2025
Posted by: VitoCrafting09
[This review was collected as part of a promotion.] Well. The Samsung galaxy s25ultra, is an amazing phone with very amazing features.
Its functions are mostly useful for such as the AI features for example, the functions of searching like the circle to search and more other functions. Apart from this useful things there are
some others that could be improved.
some others that could be improved.
Une of the thing that in my opinion needs to be improved is that when you search something using the voice searching, it gives you only the AI result of gemini intead of the Google search in general. It doesn't give you the chance to use the Google assistance instead of gemini. That is something that may be improved(chose between Google assistance and gemini).
Another disappointment with the Galaxy S25 Ultra is the removal of Air Actions, the Bluetooth-enabled S Pen gestures that were previously available on the S24 Ultra. These features allowed users to remotely control the camera for example, snapping a photo or switching between lenses with a simple press or gesture. In my opinion, eliminating these functions was a mistake. They may have been used by only a small group of people, but for those of us who relied on them, they added real convenience and a sense of innovation. The current S Pen feels like a step back in comparison.
The Galaxy S25 Ultra gets many things right and great performance, display, and camera. Still, there are a few things, like what I mentioned before, that I wish you would improve or restored. Hopefully future models improve on that.
Value
4
Response from Samsung USBy R&R Team, July 22, 2025
Hey VitoCrafting09, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you are finding so many useful features with your device, and integrating them in to your usage. We have provided a link to an article to help you with the redesigned features of the S Pen. We have also shared a link to the full device manual that will highlight the usage of hand gestures, and voice commands you can use with your camera. Lastly, we have provided a link to the Samsung Support Team if you ever have questions about any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Love, LOVE this phone
on July 23, 2025
Posted by: CRIKCRITTER
[This review was collected as part of a promotion.] I am such a galaxy fan. I have the S25 ultra and can't say enough about how I love Samsung. The pen with the ultra is great. Drawing, making lists, editing pictures and so precise.
Pictures are the best. Zoom features are out of this world. I love sharing pictures of my grand babies.
And then you have the AI feature. Have an idea and want some suggestions of what it can become. It's the answer to all my problems.
Thank you Samsung for consistently improving your products.
Pictures are the best. Zoom features are out of this world. I love sharing pictures of my grand babies.
And then you have the AI feature. Have an idea and want some suggestions of what it can become. It's the answer to all my problems.
Thank you Samsung for consistently improving your products.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
S25 is awesome, however....
on July 23, 2025
Posted by: Usmcpw82
[This review was collected as part of a promotion.] The s25 ultra is jam packed with features...too many to name and or use. So ill go with some of my favs, forst the ai drawing is really cool amd fun to do with my kid. 2nd the feel of the phone reminds me of the old school xperia slab phones and i love it. 3rd the themes are fun amd cool to play with. The only downside is the removal of bluetooth and the ability to take selfies with the stylus.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Overall quality.
on July 23, 2025
Posted by: DRXPZeRo
[This review was collected as part of a promotion.] I use this device for anything from watching videos, taking videos/photos, and doing Google meets. This phone has proven exceptionally well and I will continue to support and buy Samsung phones specifically the S series. Galaxy AI
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Powerhouse Phone
on July 24, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] Excellent overall experience, the Galaxy AI is very intuitive. A Powerhouse of a phone. I am very pleased overall!
Value
5
Written by a customer while visiting Samsung US