Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(20,121 Reviews)
Rating breakdown 20,121 reviews
5 Stars
17,266
4 Stars
2,185
3 Stars
386
2 Stars
126
1 Star
158
86%of customers recommend this product.
(
1,095 out of
1,269)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Posted by: Amy WR
from New Hampshire
Expertise:Intermediate
Verified Purchase:Yes
The picture quality is as excellent as ever!
I like the size of the phone screen. This is not much different from the S24 Ultra. I haven't really had time to delve into the specifics of this phone yet!
I like the size of the phone screen. This is not much different from the S24 Ultra. I haven't really had time to delve into the specifics of this phone yet!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, February 2, 2026
Hi Amy WR, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear that you are so pleased with the overall quality of your device. We have provided a link to the complete manual for your device to help you discover all of the enhanced features of your device. We have also shared a link ot the Samsung Support Team to assist you further if any questions come up during your usage. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Posted by: Nightmar3
Expertise:Expert
Verified Purchase:Yes
I Love it. The specs are amazing and the camera. Let's give a moment of silence for the camera. Amen!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, February 10, 2026
Hey Nightmar3, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We are thrilled to hear how much you are loving the specs and camera of your device We have provided a link to the manual to assist you with additional capabilities like Galaxy AI. We have also shared a link to the Samsung Support Team to assist you if you have any questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Facebook
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Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
4
Easy to lose pencil
on February 12, 2026
Posted by: Elisa
Expertise:Intermediate
The pencil on this equipment is easily lost, you have to be very careful, it loosens and comes out easily and I lost two pencils.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Kind of bamboozled...
on February 7, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] I wanted this phone to be my new phone after like 8 years with a note9. I grabbed it got home, loved it. Then I later found out you guys discontinued expansive space. Highly disappointed! Now I'm stuck with the smallest amount of space because I thought I could buy a 1tb card and add it later when I could afford. You guys messed up but time.
Value
3
Response from Samsung USBy R&R Team, February 10, 2025
Hey there JesscJames, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We understand how valuable specific features of your device are to you, and wanting to have the expanded storage can be vital to keeping all of your photos, videos, and other data on your device. If you are needing additional space, we have digital cloud based options available to expand the storage of your device. We have provided a link to the Samsung Support Team if you have questions about this feature, or would like assistance with set up and usage. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
3
Flagship with a downgrade?
on February 10, 2025
Posted by: Shraf2k
[This review was collected as part of a promotion.] Love all the usual features in the ecosystem but the lack of Bluetooth in the spen and no magnet for accessories? Then they downgrade the glass scratch resistance? C'mon man. If I could have gotten the same trade deal for the set ultra I would have gotten that instead.
Value
3
Response from Samsung USBy R&R Team, February 11, 2025
Hi there Shraf2k, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are happy to hear how pleased you are with the updates to the ecosystem and accessories of your new phone. We understand how important the durability of your device is to you every day. If you are concerned about the display of your device, we do have screen protectors available to provide that peace of mind with your device. We have provided a link to the Samsung Support Team if you have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Great phone and features
on February 11, 2025
Posted by: Jarodm
from Washington
Expertise:Expert
So mush storage! And the pictures it takes are amazing! I think I habe been using the ai constantly to help me find things within the phone and screen grabbing from posts i see, it's super handy
This phone feels great in the hand. So far one of the only phones I an trying my best to keep out of a case due to the fact.
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Waiting for update
on February 11, 2025
Posted by: Ksmiles
[This review was collected as part of a promotion.] Nothing but issues so far. Transfer was a horrible experience. Previous device (Gal 23 ultra), back up did not transfer. It's been 5 days still not receiving all text messages. Im hoping it's a new phone and the need to be updated with fixes. Very disappointed.
Value
3
Response from Samsung USBy R&R Team, February 13, 2025
Hello Ksmiles, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We would love nothing more than to help you troubleshoot the frustrations you mention experiencing with your device. We have provided a link to a troubleshooting article to help you with the messages you mention. We have also shared a link to the Samsung Support Team to help you troubleshoot the software transfer and any additional frustrations you may be experiencing. We appreciate you being a Samsung customer. -Elizabeth
Messages on Samsung phone are slow, do not send, or cannot be received
https://www.samsung.com/us/support/troubleshooting/TSG01001439/
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Messages on Samsung phone are slow, do not send, or cannot be received
https://www.samsung.com/us/support/troubleshooting/TSG01001439/
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Written by a customer while visiting Samsung US
Customer Rating
3
The ultra doesn't feel very ultra
on February 11, 2025
Posted by: Rdbrd97
[This review was collected as part of a promotion.] The inclusion of all the AI features sounds very compelling but after using the device I'm just not sold on it. Especially when the fine print says that you'll eventually start chaging for it. I still miss the 10x optical zoom that got downgraded. Cutting back on the abilities of the S-pen really feels like a downgrade. The wide angle lense is the best upgrade that was given to the Ultra's hardware but it just doesn't seem like enough.
Value
3
Response from Samsung USBy R&R Team, February 11, 2025
Hi Rdbrd97, thank you for your feedback on your Samsung Galaxy S25 Ultra. We understand how frustrating it can be when your device is not meeting your expectations, and we would love to help you. We have shared a link to a few articles to help you with the camera features and S Pen capabilities. We haev also shared a link to the Samsung Support Team if you have any additional questions about your Samsung products, or would like to share additional feedback. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
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Samsung Community
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Facebook
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Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
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Written by a customer while visiting Samsung US