Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8 out of 5
4.8
(14,363 Reviews)
Open Ratings Snapshot
Rating breakdown 14,363 reviews
5 Stars
12,403
4 Stars
1,550
3 Stars
252
2 Stars
82
1 Star
76
82%of customers recommend this product. 
(
432 out of 529
)
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Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
3 out of 5
3
Subpar camera, lack of Bluetooth in S-Pen.
on May 23, 2025
Posted by: MIKEYGI
Expertise:Intermediate
Awesome battery and screen, plus cool AI stuff, but... the 10x and 30x zoom is worse than the S22 Ultra. The S Pen also lacks Bluetooth. If you've got an S22, S23, or S24 Ultra, don't bother upgrading; it's just not worth it.
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
5 out of 5
5
Design
5 out of 5
5
Value
3 out of 5
3
Response from Samsung USBy R&R Team, May 27, 2025
Hey Mikeygi, thank you for your feedback on your Samsung Galaxy S25 Ultra. WE are happy to hear that you are so pleased with the battery, display, and features of Galaxy AI. We have provided links to articles to help you with the camera features and redesigned S Pen features. We have also provided a link to the full device manual that will help you discover hand gestures and voice commands that can also be used from a distance with your camera. Lastly, we have provided a link to the Samsung Support Team if you continue to experience frustrations or have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
No more BT stylus.
on May 25, 2025
Posted by: Nobody
Nice phone but the one thing I use that they took away is the Bluetooth stylus. You can no longer use it for remote shutter activation.
Response from Samsung USBy R&R Team, May 27, 2025
Hi Nobody, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We know how frustrating it can be when a feature you have used previously has been changed. We have provided a link to the full device manual that will highlight the usage of hand gestures and voice commands you can use to control your phone camera from a distance to help you capture the photos and videos you are seeking. We have also shared a link to the Samsung Support Team for your convenience if you ever have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Excellent
on May 27, 2025
Posted by: Alicia
from Washington
Expertise:Expert
I do love this product it Excellent keep doing well
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 28, 2025
Hi there Alicia, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We love hearing how in love with your new phone you are, and that it has been such a great addition to your life every day. We have provided links to the full device manual to help you discover additional capabilities of your device, and to the Samsung Support Team if you ever have any questions. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best Galaxy!
on May 27, 2025
Posted by: Moe Bash
from VA
Expertise:Intermediate
Verified Purchase:Yes
The best Galaxy phone I have ever owned. It is a superphone!!!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
3 out of 5
3
Response from Samsung USBy R&R Team, May 28, 2025
Hey Moe Bash, thank you for your feedback on your Samsung Galaxy S25 Ultra. We couldn't be happier to hear that you are so amazed with the powerhouse nature of this device, and finding it so useful for a range of daily tasks. We have provided links to resources to help you fully discover additional capabilities like Galaxy AI, and answer any questions that may come up along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Samsung A33
on May 30, 2025
Posted by: Marry
I have been in using Samsung for 10 years ,I love it
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
S25 ultra 5g love it
on June 5, 2025
Posted by: MellowMelodys
[This review was collected as part of a promotion.] "After a few days with my S25 Ultra, I can confidently say it's an incredible device. The design feels premium and sturdy, and the new titanium finish is a nice touch. The processor handles everything I throw at it without a single hiccup, and the battery consistently gets me through a full day, even with heavy usage of social media and streaming. The camera system is incredibly versatile, and I'm especially impressed with the new ultrawide lens and the improved zoom. The AI capabilities are subtle but effective, making tasks more efficient. I appreciate the opportunity using this device
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great 👍 phone
on June 15, 2025
Posted by: Andria
[This review was collected as part of a promotion.] I want it bad with a mice case...a purple color 💜
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Upgraded to a Galaxy Ultra, never going back.
on June 16, 2025
Posted by: Fenris
[This review was collected as part of a promotion.] As a person who usually goes for the cheapest and easiest phone, getting a product like the Samsung Galaxy Ultra was a little bit intimidating. However I wanted something that would work better and last me longer.
The more I use the phone the more I fall in love with it. I am constantly multitasking with work and being a full time student. The Ultra lets me jump between tasks and keep up with my friends hands free while using the built in Galaxy AI – Bixby.
Bixby helps me day to day by keeping track of alarms, helping me respond to messages, and keeping track of anything my phone does in a way that anybody can navigate. A specific example from just this week was working on my partners car I asked for bixby to set an alarm for that afternoon, turn on the flashlight and send my partner a text in the same sentence and it worked flawlessly!
Additionally this phone is singlehandedly the fastest and most intuative android device I have had the pleasure of using. It charges lightning quick, manages as many apps and tabs as I can throw at it, and keeps asking for more.
Every day is a new discovery of a feature or AI tool that shows me just how far technology has come and how well samsung has mastered their craft. They have made me a customer for life, and for that I say thank you.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
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