Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(10,161 Reviews)
Rating breakdown 10,161 reviews
5 Stars
8,699
4 Stars
1,151
3 Stars
184
2 Stars
66
1 Star
61
79%of customers recommend this product.
(
318 out of
404)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
2
No more BT stylus.
on May 25, 2025
Posted by: Nobody
Nice phone but the one thing I use that they took away is the Bluetooth stylus. You can no longer use it for remote shutter activation.
Response from Samsung USBy R&R Team, May 27, 2025
Hi Nobody, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We know how frustrating it can be when a feature you have used previously has been changed. We have provided a link to the full device manual that will highlight the usage of hand gestures and voice commands you can use to control your phone camera from a distance to help you capture the photos and videos you are seeking. We have also shared a link to the Samsung Support Team for your convenience if you ever have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Facebook
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Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
5
Excellent
on May 27, 2025
Posted by: Alicia
from Washington
Expertise:Expert
I do love this product it Excellent keep doing well
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, May 28, 2025
Hi there Alicia, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We love hearing how in love with your new phone you are, and that it has been such a great addition to your life every day. We have provided links to the full device manual to help you discover additional capabilities of your device, and to the Samsung Support Team if you ever have any questions. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Posted by: Moe Bash
from VA
Expertise:Intermediate
Verified Purchase:Yes
The best Galaxy phone I have ever owned. It is a superphone!!!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
3
Response from Samsung USBy R&R Team, May 28, 2025
Hey Moe Bash, thank you for your feedback on your Samsung Galaxy S25 Ultra. We couldn't be happier to hear that you are so amazed with the powerhouse nature of this device, and finding it so useful for a range of daily tasks. We have provided links to resources to help you fully discover additional capabilities like Galaxy AI, and answer any questions that may come up along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5
Samsung A33
on May 30, 2025
Posted by: Marry
I have been in using Samsung for 10 years ,I love it
Written by a customer while visiting Samsung US
Posted by: Speak
Verified Purchase:Yes
When they call me, my phone's speaker sounds very bad.
Response from Samsung USBy R&R Team, June 2, 2025
Hey Speak, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We know how valuable your phone calls are to you every day, and we would love to help you resolve this frustration. We have provided a link to a troubleshooting guide to assist you with the speaker of your device. We have also shared a link to the Samsung Support Team to assist you further if this experience continues. We appreciate you being a Samsung customer. -Elizabeth
Speaker not working on Samsung phone
https://www.samsung.com/us/support/troubleshooting/TSG01001255/#:~:text=1%20Remove%20external%20devices%20Remove%20anything%20plugged%20into,to%20ensure%20the%20sound%20is%20not%20muted.%20
Samsung Support
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Samsung Community
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Facebook
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Speaker not working on Samsung phone
https://www.samsung.com/us/support/troubleshooting/TSG01001255/#:~:text=1%20Remove%20external%20devices%20Remove%20anything%20plugged%20into,to%20ensure%20the%20sound%20is%20not%20muted.%20
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
1
Terrible Bloatware
on June 4, 2025
Posted by: Bob F
I have had Samsung phones goingback to the S8. Never again the bloatwarr that they load is obnoxious. Especially the Galaxy Store. You can't unistall it or tirn off notifications so you are constantly getting ad in your notifications. The Pixel is my next phone.
Response from Samsung USBy R&R Team, June 5, 2025
Hi there Bob F, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We know how valuable an uninterrupted usage of your device is to you, and we have provided a link to an article to help you remove the pop ups you mention experiencing with your device. We have also provided a link to the Samsung Support Team if you would like assistance with the settings to better align to your preferences. Thank you for being a Samsung customer. -Elizabeth
Get rid of pop-up ads on your Galaxy phone
https://www.samsung.com/us/support/answer/ANS00084982/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
Get rid of pop-up ads on your Galaxy phone
https://www.samsung.com/us/support/answer/ANS00084982/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
S25 ultra 5g love it
on June 5, 2025
Posted by: MellowMelodys
[This review was collected as part of a promotion.] "After a few days with my S25 Ultra, I can confidently say it's an incredible device. The design feels premium and sturdy, and the new titanium finish is a nice touch. The processor handles everything I throw at it without a single hiccup, and the battery consistently gets me through a full day, even with heavy usage of social media and streaming. The camera system is incredibly versatile, and I'm especially impressed with the new ultrawide lens and the improved zoom. The AI capabilities are subtle but effective, making tasks more efficient. I appreciate the opportunity using this device
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great 👍 phone
on June 15, 2025
Posted by: Andria
[This review was collected as part of a promotion.] I want it bad with a mice case...a purple color 💜
Value
5
Written by a customer while visiting Samsung US