Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Average customer rating
4.8
(17,782 Reviews)
Rating breakdown 17,782 reviews
5 Stars
15,358
4 Stars
1,924
3 Stars
310
2 Stars
95
1 Star
95
84%of customers recommend this product.
(
581 out of
695)
Customer Reviews for Samsung - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Gray
Customer Rating
1
Samsung phone
on August 23, 2025
Posted by: Rumi1919
[This review was collected as part of a promotion.] The phone itself is absolutely phenomenal, the camera is topnotch and I truly enjoy the magnificent photos I can take. The reason why I'm leaving 1 star is due to whatever Samsung decided to do with the updates. It's absolutely ruined the speed, the efficiency, pretty every feature fails due to whatever they did. Truly upset by it
Value
1
Response from Samsung USBy R&R Team, August 26, 2025
Hello Rum1919, thank you for sharing your experience of your Samsung Galaxy S25 Ultra. We know how important your phone is to you, and we are happy to hear you were so initally pleased with the usage of your device. We have shared a link directly to the Samsung Support Team to assist you with the ways the recent update to your software has impacted your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
4
Almost perfect, just one or two more tuning.
on August 31, 2025
Posted by: Bruyorkcreations
from Long Island, NY
Expertise:Expert
Definitely the best design on a smart phone. Lots of tech features which i use almost them all. Still catching up on the AI. Only issue is sometimes it chugs (slows), and sometimes it overheats. I have a feeling its just my device. Also the 3x camera needs a Mega-pixel boost. I absolutely love love the 5x camera and the ofcourse the main. I hope by the s27 there is at least around 50MP on each camera. Now smartphones are still phones. So Google and samsung working together has work really well but I wish boxy was combined with gemini I really miss the device control.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Response from Samsung USBy R&R Team, September 3, 2025
Hi there Bruyorkcreations, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are overall pleased with the usage of your device. We have provided links to a few articles to help you with the temperature and speed of your device. We have also shared a link to the Samsung Support Team if you have questions as you continue using your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
the phone handles everything with ease.
on September 15, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] The Samsung S25 Ultra is a top-tier device that offers a premium experience across the board. Its display is a standout feature, providing incredible clarity, brightness, and color accuracy that make it a pleasure to use for everything from watching videos to browsing the web. The camera system is also a major highlight, delivering excellent photo quality with a versatile set of lenses that are capable of capturing stunning images in a variety of conditions.
When it comes to performance, the phone handles everything with ease. The user interface is responsive and smooth, and even demanding applications and games run flawlessly. The device also features a durable build and a refined design that feels great to hold.
Overall, the Samsung S25 Ultra is a powerful and capable phone that excels in performance, display, and photography. It’s a compelling option for anyone seeking the pinnacle of what a smartphone can offer.
When it comes to performance, the phone handles everything with ease. The user interface is responsive and smooth, and even demanding applications and games run flawlessly. The device also features a durable build and a refined design that feels great to hold.
Overall, the Samsung S25 Ultra is a powerful and capable phone that excels in performance, display, and photography. It’s a compelling option for anyone seeking the pinnacle of what a smartphone can offer.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing upgrade
on September 16, 2025
Posted by: NanosMami13
[This review was collected as part of a promotion.] I haven't gotten a new phone since the Galaxy Note 20. This phone is so far advance, I thought for a moment it might be too advance for me. It's user friendly. Has great features. New apps to make life easier. Clean and sleak appearance. Great camera and sounds come out of this phone. The Ai features have been exciting and easy to use. Makes it fun and easy to get things researched and done. Have fun!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great, sleek powerful device.
on September 18, 2025
Posted by: Antmar81
[This review was collected as part of a promotion.] Galaxy AI is a great resource. I was able to use it to narrow down my choices of over the range microwave during my kitchen renovation.
I use this device for social media, work and other leisure activities.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Favorite version yet!
on September 19, 2025
Posted by: MayhemTL
[This review was collected as part of a promotion.] The Samsung Galaxy S25 Ultra is a true workhorse, and the best phone I’ve ever owned. As someone who juggles everyday essentials with the high demands of business and finance, its performance is flawless. I need to make quick, decisive moves in stock trading and multitask with a multi-app view, and the S25 Ultra handles it all.
Galaxy AI is a game-changer for me. I frequently use it to remove unwanted background objects or touch up photos for social media. At work, the interpreter and live translate features are incredibly useful, making communication with clients from all over.
For media consumption, the screen is stunning and immersive, perfect for podcasts and streaming. This phone is a complete package that excels in both productivity and entertainment. If you need a device that can keep up with a fast-paced, multi-faceted life, the S25 Ultra is worth every penny.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone with the most beautiful look.
on September 19, 2025
Posted by: Misfitmatt8
[This review was collected as part of a promotion.] It is almost the 17th. I have seen no effort from you to pay what you owe. I told you that money was tight because of the transition of jobs. This is why I wanted you of the account, not for some petty revenge.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This Phone is Unbeatable
on September 19, 2025
Posted by: TheTitleist
[This review was collected as part of a promotion.] I have gone back and forth between Samsung and Google phones, but I think this one is the best phone I've ever used. It has a premium feel and the touch of the screen is much better than the Google Pixel 7 Pro I was using. Camera is the best I've used and battery life is really good as well. I am not sure I could be tempted by another phone in the next few years.
Value
5
Written by a customer while visiting Samsung US