Customer reviews from webroot.com
Webroot SecureAnywhere Internet Security Complete 2013 - Mac/Windows
Average customer rating
4.3
(3,543 Reviews)
Rating breakdown 3,543 reviews
5 Stars
2,509
4 Stars
396
3 Stars
218
2 Stars
98
1 Star
322
68%of customers recommend this product.
(
395 out of
582)
Customer Reviews for Webroot SecureAnywhere Internet Security Complete 2013 - Mac/Windows
Customer Rating
1
Alerting Surprise
on March 18, 2019
Posted by: Bones
Have had Webroot's service for more than 3 years. Was installed by the Geek Squad when my computer was in for service/cleaning. Just last week I received a notice my computer was 95% infected. Notice said to call technical support at Microsoft now. They took remote control of my computer to fix the problem and showed me that over the years I had been infected by a malware known as Koobface and then they showed me that I had 2,027 virus and error messages. They cleaned everything up and installed a firewall for me with guarantee of lifetime security and lifetime technical support. My question is: why didn't Webroot keep this from happening? Therefore, I've wasted money all these years, and am canceling my service today.
Response from webroot.comBy Lara, Online Community Team, March 27, 2019
If you feel that your PC has been infected with a virus that is not being detected we recommend that you open a support ticket at https://www.webrootanywhere.com/servicewelcome.asp so one of our threat research specialists can investigate and make sure that everything is set up correctly. We offer free virus removal for all of our customers, as well as rollback and remediation to revert any unwanted changes made by malware, so if anything is amiss our team will help you resolve the issue shortly.
Written by a customer while visiting webroot.com
Customer Rating
1
lost
on July 31, 2019
Posted by: robert
webroot failed to protect my computer because my firewall was turned off.mirosoft had to shut down my desktop because of a virus and they were afraid it might get into their system.
Response from webroot.comBy Lara, Online Community Team, August 5, 2019
Sounds like you spoke to a tech support scammer as they often imitate Microsoft and use phrasing like you're describing. I highly recommend you work with our support team (at no cost) so we can insure you're taken care of.
Written by a customer while visiting webroot.com
Customer Rating
1
DO NOT GET THIS
on November 24, 2021
Posted by: Martian Me
I tried to stop my Auto-Renewal and it keep taking my money after I canceled the subscription.
No, I would not recommend this to a friend.
Written by a customer while visiting webroot.com
Customer Rating
1
Can't cancel
on August 21, 2025
Posted by: pat w
from Topeka Ks.
Gender:Female
Can't get in touch with someone to cancel. Have been charged for a year of no service. Sigh.
No, I would not recommend this to a friend.
Written by a customer while visiting webroot.com
Posted by: Longevity
Gender:Male
Verified Purchase:Yes
I have been using this program for several years and it has been great.
I would recommend this to a friend!
Quality
5
Value
5
Written by a customer while visiting webroot.com
Posted by: MONOTYPE
Verified Purchase:Yes
I have been happy with your product ever since I bought it. I recently added the VPN product however from time to time it needs to reconnect. Occasionally it seems to block me from opening sited that I usually have no problem with.
I would recommend this to a friend!
Quality
5
Value
5
Written by a customer while visiting webroot.com
Posted by: Greg
My family is super happy with this purchase. It was easy to install. It runs and scans quietly, quickly and efficiently behind the scenes. Found and cleaned a few things that my previous secuirty software didnt. Highly recommended.
Written by a customer while visiting webroot.com
Customer Rating
2
Oversimplified Firewall
on September 11, 2019
Posted by: Mr Lakin
Based upon my current experience, the firewall is oversimplified. There does not appear to be an easy way to whitelist connections that are not tied to a specific application, such as when I am utilizing a command prompt to run a program to initiate a remote connection. There also doesn't appear to be a way to force a simple allow/prevent box for such situations.
I understand this is probably meant to prevent inexperienced users from encountering questions they do not know how to answer, but there should be an advanced path available for those that do and I've had to stop using Webroot because of this.
Written by a customer while visiting webroot.com