Customer reviews from webroot.com
Webroot SecureAnywhere Internet Security Complete 2013 - Mac/Windows
Average customer rating
4.3
(3,543 Reviews)
Rating breakdown 3,543 reviews
5 Stars
2,509
4 Stars
396
3 Stars
218
2 Stars
98
1 Star
322
68%of customers recommend this product.
(
395 out of
582)
Customer Reviews for Webroot SecureAnywhere Internet Security Complete 2013 - Mac/Windows
Customer Rating
5
I am thankful
on November 22, 2021
Posted by: Tom&jerry
Once I had a problem with my computer and I spoke to them they made me feel very comfortable so I went with webroot and very happy with them
Written by a customer while visiting webroot.com
Posted by: lisa m
from providence ri
Verified Purchase:Yes
fix the software webroot is cheating people out of days
No, I would not recommend this to a friend.
Written by a customer while visiting webroot.com
Posted by: Ramin R. Kamal
from Denver, Colorado
Verified Purchase:Yes
I purchased my keycode and didn't install for 2 weeks. When installed it took away 2 weeks from my yearly subscription
No, I would not recommend this to a friend.
Written by a customer while visiting webroot.com
Customer Rating
1
Buyer Be Ware
on January 7, 2022
Posted by: Rip Off
from Alabama
They wont cancel the service. Even after you dig through all the steps to cancel they will keep charging your account for the annual renewal every year. They wont ever let you go. Steer clear
No, I would not recommend this to a friend.
Written by a customer while visiting webroot.com
Customer Rating
1
problem installing the program
on February 4, 2022
Posted by: lisss
from florida
you have stole my money and your program is a peace of garbage.
No, I would not recommend this to a friend.
Response from webroot.comBy Community, February 7, 2022
I'm not sure what happened to frustrate you with our product, but our support team would be happy to assist you with any issues you're having: http://webroot.com/us/en/support/home-contact
Written by a customer while visiting webroot.com
Customer Rating
1
Renewal is so complicated I tried 25 times
on February 6, 2022
Posted by: ZAMM
from IN
Horrible - renewal process primitive & Stoneage feeling, when doing renewal. They need to look into this matter very urgently, make purchases simple.
Response from webroot.comBy Community, February 7, 2022
I'm sorry you were unsatisfied with our renewal process - generally if you add a credit card to your account, the renewal happens automatically.
Written by a customer while visiting webroot.com
Customer Rating
1
they just keep charging me
on February 20, 2022
Posted by: boe 1
from midwest
It is not easy to stop I have been trying for a year without any luck
No, I would not recommend this to a friend.
Response from webroot.comBy TylerM, Webroot, February 23, 2022
Hi Boe,
We're more than happy to help you with this refund or duplicate keycode issue by reaching out to our free support through a ticket or over the phone.
https://www.webroot.com/us/en/support/contact
Thanks!
We're more than happy to help you with this refund or duplicate keycode issue by reaching out to our free support through a ticket or over the phone.
https://www.webroot.com/us/en/support/contact
Thanks!
Written by a customer while visiting webroot.com
Customer Rating
3
Webroot not used
on February 25, 2022
Posted by: Lynnko
Unfortunately, after a few weeks of being downloaded into our 11 year old Dell computer, the computer crashed! So I can’t really say how it has worked for us. If we purchase another computer, can we still use the program, or is it too late for us? Or can it be carried over to a PC or Apple iMac? Mahalo!
Response from webroot.comBy Community, February 28, 2022
Please reach out to support for assistance getting webroot to work with your old computer: https://www.webroot.com/us/en/support/contact
Also, keep in mind that if you're using an old computer on windows XP for example, webroot no longer supports that operating system. Upgrading your computer and OS to Windows 10 would be advisable.
Also, keep in mind that if you're using an old computer on windows XP for example, webroot no longer supports that operating system. Upgrading your computer and OS to Windows 10 would be advisable.
Written by a customer while visiting webroot.com