Customer reviews from webroot.com
Webroot SecureAnywhere Internet Security Complete 2013 - Mac/Windows
Average customer rating
4.3
(3,547 Reviews)
Rating breakdown 3,547 reviews
5 Stars
2,511
4 Stars
396
3 Stars
218
2 Stars
99
1 Star
323
68%of customers recommend this product.
(
395 out of
583)
Customer Reviews for Webroot SecureAnywhere Internet Security Complete 2013 - Mac/Windows
Posted by: Oldman5150
from Moreno Valley, CA
Verified Purchase:Yes
Typical internet security suite, appears to be working as advertised. Not the most user friendly set-up and it is very difficult to navigate. I have not bothered to try any of the "advance" settings or make any real changes to the default settings since I have not been able to find any information about what the settings actually do. The password manager is not very user-friendly at all and so far randomly saved passwords for the websites I visit on a daily basis. No idea how to view what passwords are saved or how to edit those that are incorrect. Again, my biggest problem with this suite is that it is not very user friendly.
No, I would not recommend this to a friend.
Response from webroot.comBy Community, July 5, 2022
Please reach out to our support team during business hours (M-F 9am-5pm Mountain Time) for assistance: http://webroot.com/us/en/support/home-contact
Written by a customer while visiting webroot.com
Posted by: BonnieN
from Ontario Canada
Verified Purchase:Yes
I tried many times to get through to customer support live. I need help with installation and not even sure it’s working in my computer. I’m not tech savvy enough to do it myself.
Response from webroot.comBy Community, July 5, 2022
Please reach out to our support team during business hours (M-F 9am-5pm Mountain Time) for assistance: http://webroot.com/us/en/support/home-contact
Written by a customer while visiting webroot.com
Posted by: Fisherman1984777
Verified Purchase:Yes
Had to un-install old version before installing new version to work properly. Thern everything was just fine.
I would recommend this to a friend!
Written by a customer while visiting webroot.com
Customer Rating
5
Great Product
on June 21, 2022
Posted by: Johnny Kenpo
Have been using for years. Absolutely love it as I have not had any viruses or malware. Unlike some products, this one does not consistently bother you. It does the job in silence.
Written by a customer while visiting webroot.com
Posted by: SFC Innkeeper
Verified Purchase:Yes
Easy install. Seems to be working very well as of the install.
I would recommend this to a friend!
Written by a customer while visiting webroot.com
Customer Rating
5
great product vpn protection way too expensive
on June 24, 2022
Posted by: i dont have one
i like this product and have used it for years. i also used the wifi vpn but no longer. the cost for renewal was outrageous and next year will buy a package deal including security suite and vpn from another vendor just so i can have everything in one place.
Written by a customer while visiting webroot.com
Customer Rating
5
INFALLIBLE PROTECTION WITH NO SLOWDOWN!
on June 30, 2022
Posted by: cousin vinny
PERFECT PROTECTION WITHOUT SLOWING DOWN COMPUTER--AND THE SUPPORT TEAM IS AMAZING.
Written by a customer while visiting webroot.com
Customer Rating
2
Not for me
on July 4, 2022
Posted by: Sal M.
from Long Island
Reading the reviews, I really screwed up.
We root supposedly downloaded the product
on my phone and iPad. Wrong both items
have been hacked, loaded with viruses
and my finances in ruin after these events.
Bank account drained. Looking at the costs
listed here, what a chump I was for paying the
inflated price quoted to me.
Now I’m stuck with several devices that have been compromised and forced to return to my old security system. Then there’s the matter of trust. How do
I know if someone who’s worked on my devices hasn’t
planted a virus or program designed to compromise
The devices in the future via remote access.
Going back to my old security program, too many
unknowns with this one.
We root supposedly downloaded the product
on my phone and iPad. Wrong both items
have been hacked, loaded with viruses
and my finances in ruin after these events.
Bank account drained. Looking at the costs
listed here, what a chump I was for paying the
inflated price quoted to me.
Now I’m stuck with several devices that have been compromised and forced to return to my old security system. Then there’s the matter of trust. How do
I know if someone who’s worked on my devices hasn’t
planted a virus or program designed to compromise
The devices in the future via remote access.
Going back to my old security program, too many
unknowns with this one.
No, I would not recommend this to a friend.
Response from webroot.comBy Community, July 5, 2022
Sorry to hear you’ve had a poor experience - Please reach out to support for assistance: https://www.webroot.com/us/en/support/contact
Written by a customer while visiting webroot.com