Customer reviews from jbl.com
JBL - Tune Buds 2 - TRUE Bluetooth Noise Cancelling Earbuds - 2026 - Turquoise
Average customer rating
3.7
(53 Reviews)
Rating breakdown 53 reviews
5 Stars
25
4 Stars
7
3 Stars
8
2 Stars
5
1 Star
8
91%of customers recommend this product.
(
21 out of
23)
Customer Reviews for JBL - Tune Buds 2 - TRUE Bluetooth Noise Cancelling Earbuds - 2026 - Turquoise
Customer Rating
5
So comfortable!
on September 25, 2025
Posted by: dh385
I bought these for my daughter who has noise sensitivity and lives in NYC. They are very comfortable and the adaptive noise canceling works so well for her. Great purchase! I'm planning on getting a pair for myself.
Written by a customer while visiting jbl.com
Customer Rating
5
Un régal pour mes oreilles
on September 17, 2025
Posted by: Redo
J'utilise les JBL tune buds 2 est ils sont les meilleurs rapport qualité prix le rendu audio est exceptionnel les basses sont bien présentes pour écouter de la musique.un régal pour mes oreilles.
Written by a customer while visiting jbl.com
Customer Rating
2
Too heavy - falls out or hurts ears
on May 14, 2025
Posted by: OuchMN
from Minnesota
Bought these headphones in a pinch at an airport and quickly regretted my inability to return them. The sound quality is good but the physical earbuds are so big and heavy they don’t stay in my ears. I tried every earbud size in the package and was constantly frustrated. I couldn’t even give them away to friends or family because they also found them too heavy. Additionally the tap touch is nice until you’re someone with long hair that accidentally pauses the song or changes the listening quality every time you tuck your hair behind your ear - a little too touchy.
Response from jbl.comBy Customer Support, May 14, 2025
We’re here to help you with your JBL Tune Buds 2. To achieve the best seal and secure fit, you must create a tight seal within your ear canal. To do this, angle the ear tip slightly downward to make it easier to insert into your ear canal, gently twist the earbud to fit it securely into the shape of your ear, and continue twisting the earbud into your ear canal. With regards to the touch control, you can use the JBL Headphone App to disable this option. For further assistance, you may reach out to our customer support.
Written by a customer while visiting jbl.com
Customer Rating
2
Disconnects randomly a lot Wouldn’t Recommend
on May 8, 2025
Posted by: Honest Abe
from Ocala Fl
The sound quality is amazing when they work the way they’re supposed to
Response from jbl.comBy Customer Support, May 9, 2025
Thanks for your feedback. Bluetooth will perform well for up to 30 feet. However, walls, obstacles, and other wireless devices can impede that 30-foot range. If it works well at 10 feet or less, it is likely that there is something interfering with your wireless Bluetooth signal, causing these dropouts. Another possibility is that sometimes a Bluetooth connection can become corrupt. Here are some troubleshooting steps that might help isolate he issue. First, forget/unpair the headphones on your device, then perform manual pairing. Next, try to connect the headphones to a different device to see if it fixes the problem. Lastly, reset may fix the issue, much in the way rebooting a computer or phone fixes many problems. It will wipe all previous settings and pairings, so it will be necessary to pair your unit with your devices again. To do this, take out both earbuds from the case. Tap twice on both earbuds and on the third tap hold for 5 seconds before putting it back in the case. If you need more help, please contact us.
Written by a customer while visiting jbl.com
Customer Rating
3
A bit surprised
on April 22, 2025
Posted by: StickyMcGlicky
from Farmingville, NY
I bought these a couple of weeks ago after first buying the partybox 320 and the Xtreme 4. Those were both fantastic sounding so I wanted to try the Tune Buds 2. Although the sound is great, it doesn't go nearly as loud as my Samsung Ear Buds which is leaving me a bit frustrated.
Response from jbl.comBy Customer Support, April 24, 2025
Thank you for bringing this to our attention. To achieve the best seal and secure fit, you must create a tight seal within your ear canal. To do this, angle the ear tip slightly downward to make it easier to insert into your ear canal, gently twist the earbud to fit it securely into the shape of your ear, and continue twisting the earbud into your ear canal. You may also try using the different sizes of ear tips for our JBL Tune Buds 2. Regarding the volume issue with your earbuds, please connect them to your other devices to see if the same issue occurs. If it does, please follow these reset steps: take both earbuds out. Make sure that they are not connected to any Bluetooth. Press either the left or right earbud three (3) times then hold it on the third tap for 5 seconds. Once done, put back both earbuds inside the charging case for 10 seconds while the lid is closed, and connect them again to your device. Please contact us directly for further assistance.
Written by a customer while visiting jbl.com
Customer Rating
5
Amazingly light and powerful ear buds.
on April 15, 2025
Posted by: JBlongz
from New York, NY
[This review was collected as part of a promotion.] I'm surprised at how much features JBL was able to fit into these buds. It is so light, that I forget I'm wearing them sometimes. The noise cancellation is great as usual. What is also impressive is the ambient-aware more, which intelligently boost nearby ambient noise that you may need to be aware of. In urban areas, this is good for car horns that may be warning of danger, while keeping the loud crowd noise out. It also passes through notifications from stove and Alexa. As usual, the sound quality is top notch. I did not encounter any compromise. Battery is life is great and the charging capacity of the case has been a solid feature for getting out of the door quickly with reliable play time.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
4
Professional modern look and design with JBL sound
on February 28, 2025
Posted by: Kapil
from Boca Raton, FL
[This review was collected as part of a promotion.] I was excited to try the JBL Tune Buds 2 earbuds because I work from home and frequently join virtual meetings and calls, and my previous earbuds were problematic when using with my meeting app software.
Fortunately I got my hands on these JBL Tune Buds 2's, so I could evaluate if they could replace my standard laptop earbuds and have good enough audio quality to use for work calls.
Fortunately I got my hands on these JBL Tune Buds 2's, so I could evaluate if they could replace my standard laptop earbuds and have good enough audio quality to use for work calls.
The JBL Tune Buds 2's definitely delivered, and has a more classic bluetooth headsets look and feel to it.
My personal experience with them was intuitive out of the box — I paired them with my laptop in seconds without even having to open the instruction manual.
I expected good audio quality with good bass and decent noise cancellation, and as expected, JBL did not fall short. The sound was clean, clear and crisp - with a deep, discernable bass that was not overbearing.
It engulfed me in an immersive audio experience, to the point where I had to take them off to check that others couldn't hear it (they couldn't).
I did a few test calls and meetings, and the feedback was positive - my audio came in loud and clear to no one had any problems hearing me. I had noise cancellation support, ambient mode support and mute controls all accessible by touching the earbuds.
I'll continue to use these for work as it's convenient and does what I need.
I expected good audio quality with good bass and decent noise cancellation, and as expected, JBL did not fall short. The sound was clean, clear and crisp - with a deep, discernable bass that was not overbearing.
It engulfed me in an immersive audio experience, to the point where I had to take them off to check that others couldn't hear it (they couldn't).
I did a few test calls and meetings, and the feedback was positive - my audio came in loud and clear to no one had any problems hearing me. I had noise cancellation support, ambient mode support and mute controls all accessible by touching the earbuds.
I'll continue to use these for work as it's convenient and does what I need.
One standout feature is the sleek black design and charging case. The design feels sturdy and well-made, and I appreciated the flashing lights used to convey the different states.
For me, these earbuds have a professional look to them, making them feel suitable for the workplace.
For me, these earbuds have a professional look to them, making them feel suitable for the workplace.
My honest verdict? I'd say between these or the JBL Tune Flex 2's you can't go wrong with either - with the Flex 2's giving slightly more portability for workouts given its smaller bud size and shape.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
3
JBL Tune Buds 2
on February 28, 2025
Posted by: hagaynor
from Bel Aire Kansas
[This review was collected as part of a promotion.] After several attempts to use these earbuds, changing the tips to attempt to make them fit, I have found they are not made to fit my ears. The sound quality is good, but I was not able to get a good seal with the included tips so ambient noise was intrusive. These would be better if there was a wider selection of sizes for the tips.
No, I would not recommend this to a friend.
Response from jbl.comBy Customer Support, March 2, 2025
Thanks for your feedback. To achieve a secure fit, angle the ear tip slightly downward to make it easier to insert into your ear, then gently twist the earbud to fit it securely into the shape of your ear. Alternatively, you can try other ear tips from a third-party retailer that is compatible with our JBL Tune Buds 2 and will fit your ear. If you need further assistance, please contact us.
Written by a customer while visiting jbl.com