Customer reviews from jbl.com
JBL - Tune Buds 2 - True Wireless Noise Cancelling Earbuds Spatial Sound and Smart Ambient Technology, 6 mics for Perfec - Teal
Average customer rating
3.9
(43 Reviews)
Rating breakdown 43 reviews
5 Stars
21
4 Stars
7
3 Stars
7
2 Stars
4
1 Star
4
91%of customers recommend this product.
(
21 out of
23)
Customer Reviews for JBL - Tune Buds 2 - True Wireless Noise Cancelling Earbuds Spatial Sound and Smart Ambient Technology, 6 mics for Perfec - Teal
Customer Rating
2
Disconnects randomly a lot Wouldn’t Recommend
on May 8, 2025
Posted by: Honest Abe
from Ocala Fl
The sound quality is amazing when they work the way they’re supposed to
Response from jbl.comBy Customer Support, May 9, 2025
Thanks for your feedback. Bluetooth will perform well for up to 30 feet. However, walls, obstacles, and other wireless devices can impede that 30-foot range. If it works well at 10 feet or less, it is likely that there is something interfering with your wireless Bluetooth signal, causing these dropouts. Another possibility is that sometimes a Bluetooth connection can become corrupt. Here are some troubleshooting steps that might help isolate he issue. First, forget/unpair the headphones on your device, then perform manual pairing. Next, try to connect the headphones to a different device to see if it fixes the problem. Lastly, reset may fix the issue, much in the way rebooting a computer or phone fixes many problems. It will wipe all previous settings and pairings, so it will be necessary to pair your unit with your devices again. To do this, take out both earbuds from the case. Tap twice on both earbuds and on the third tap hold for 5 seconds before putting it back in the case. If you need more help, please contact us.
Written by a customer while visiting jbl.com
Customer Rating
5
So comfortable!
on September 25, 2025
Posted by: dh385
I bought these for my daughter who has noise sensitivity and lives in NYC. They are very comfortable and the adaptive noise canceling works so well for her. Great purchase! I'm planning on getting a pair for myself.
Written by a customer while visiting jbl.com
Customer Rating
4
Awesome product, especially for the price
on February 4, 2025
Posted by: Bmann
from Rockford ILLINOIS
[This review was collected as part of a promotion.] All around they're awesome, the noise cancelling works great, sound quality is terrific but the ear tips are oversized. Normally I wear the medium size buds but for these I have to wear the smallest ear tips, definitely not a big deal but just not normal. I like that the case has a flat on the back so they sit in your pocket more comfortably. I haven't had to recharge them in the last 3 days so far and that app integration is seamless
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
3
A bit surprised
on April 22, 2025
Posted by: StickyMcGlicky
from Farmingville, NY
I bought these a couple of weeks ago after first buying the partybox 320 and the Xtreme 4. Those were both fantastic sounding so I wanted to try the Tune Buds 2. Although the sound is great, it doesn't go nearly as loud as my Samsung Ear Buds which is leaving me a bit frustrated.
Response from jbl.comBy Customer Support, April 24, 2025
Thank you for bringing this to our attention. To achieve the best seal and secure fit, you must create a tight seal within your ear canal. To do this, angle the ear tip slightly downward to make it easier to insert into your ear canal, gently twist the earbud to fit it securely into the shape of your ear, and continue twisting the earbud into your ear canal. You may also try using the different sizes of ear tips for our JBL Tune Buds 2. Regarding the volume issue with your earbuds, please connect them to your other devices to see if the same issue occurs. If it does, please follow these reset steps: take both earbuds out. Make sure that they are not connected to any Bluetooth. Press either the left or right earbud three (3) times then hold it on the third tap for 5 seconds. Once done, put back both earbuds inside the charging case for 10 seconds while the lid is closed, and connect them again to your device. Please contact us directly for further assistance.
Written by a customer while visiting jbl.com
Customer Rating
2
Disappointing fit.
on October 27, 2025
Posted by: ToddRS
I was disappointed - not that they are a bad product, per se. They just don't seem to be designed to fit solidly in your ear (or at least my ear). They fall off easily because they just sit on my ear instead of in or around my ear. Also, I don't think you are able to adjust volume directly on the ear buds - you can only adjust volume with your phone or device.
Written by a customer while visiting jbl.com
Customer Rating
3
Great but...
on November 13, 2025
Posted by: RADGIRL78
from Alpine, California
3 stars because they don't read my text messages- otherwise ☆ The sound when talking to someone is a little off at times but over all great for comfort, watching movies, and listening to music.
Response from jbl.comBy Customer Support, November 13, 2025
Thank you for sharing your experience with the JBL Tune Buds 2. While we strive for all our products to meet the highest standards, we understand this wasn't the case for you. Your feedback is important and will be relayed directly to our product development team as part of our ongoing efforts to enhance our offerings.
Written by a customer while visiting jbl.com
Customer Rating
3
Not noise cancelling
on November 28, 2025
Posted by: Bart3193
from Colorado
I bought these because my AirPods are static-y after many use and I was in the airport and needed something. I spent twice as much as what they are going for on site. But I needed noise cancelling due to prop plane. They are not noise cancelling unless you have your music cranked up. Terrible. And they don’t fit easily in my ears.
Response from jbl.comBy Customer Support, November 30, 2025
Thanks for your feedback. Our JBL Tune Buds 2 TWS feature noise cancellation designed to help reduce background noise, such as airplane sounds. However, they may not completely eliminate very loud or high-pitched noises, as these can be more challenging to filter out. We'll make sure your feedback gets to the right team, and let us know if you have other questions in the future.
Written by a customer while visiting jbl.com
Customer Rating
2
Won’t stay in ears
on December 1, 2025
Posted by: Me again
Also because this is my second review, the pods will not stay in my ears. Do you know what it’s like for a black pod to drop on a dark floor in an airplane? Almost impossible to find. JBL no need to reply because you can you responses the same to every review.
Response from jbl.comBy Customer Support, December 3, 2025
We appreciate your feedback. Our JBL Tune Buds come with three different sets of ear tips designed to help ensure a comfortable and secure fit. I recommend trying out each set to find the one that fits your ears best. Alternatively, you can explore third-party ear tips that may provide a better fit for you. If you need more assistance, please reach out to our support team directly. We’re here to help!
Written by a customer while visiting jbl.com