Customer reviews from jbl.com
JBL - Tune Buds 2 - TRUE Bluetooth Noise Cancelling Earbuds - 2026 - Turquoise
Average customer rating
3.7
(53 Reviews)
Rating breakdown 53 reviews
5 Stars
25
4 Stars
7
3 Stars
8
2 Stars
5
1 Star
8
91%of customers recommend this product.
(
21 out of
23)
Customer Reviews for JBL - Tune Buds 2 - TRUE Bluetooth Noise Cancelling Earbuds - 2026 - Turquoise
Customer Rating
5
Great earbuds
on March 23, 2026
Posted by: Jazzfan2266
I have enjoyed my earbuds. This is my second pair of JBL’s, and they have been terrific!
Written by a customer while visiting jbl.com
Customer Rating
1
Battery sucks
on March 20, 2026
Posted by: Rg36
Battery life sucks. Sound is ok at best. Will not be buying this brand of buds again.
Response from jbl.comBy Customer Support, March 20, 2026
Thank you for bringing this to our attention. We would love to look further into your concern. Please contact our customer support for assistance.
Written by a customer while visiting jbl.com
Customer Rating
1
Extremely disappointed
on February 18, 2026
Posted by: JCL22
from Sioux falls SD target store
Overall they are good they sound great I like the long battery life but my main issue is they fall out very easily it doesn’t matter how many size tip I try or how I put them in they still fall off if I could exchange them I would definitely do it I can’t do anything with out them falling
I got this as a Christmas present but first they gave a pair of Beats Pro and they are pretty good only reason why I exchange them for this pair was because they are dust proof
Very disappointing with the fact that they just fall out with a simple jump or any activity
I got this as a Christmas present but first they gave a pair of Beats Pro and they are pretty good only reason why I exchange them for this pair was because they are dust proof
Very disappointing with the fact that they just fall out with a simple jump or any activity
Response from jbl.comBy Customer Support, February 18, 2026
We'd like to work with you directly to address the issues you're experiencing with your unit. Please contact our customer support team via this link: https://support.jbl.com/us/en/#contact
Written by a customer while visiting jbl.com
Customer Rating
1
Falling out constantly
on December 29, 2025
Posted by: Preston P J
Bought two pairs about half a year ago one for myself one as a gift. Both of us got the same issues with ergonomics of the earbuds, constantly falling out, tried all three silicone mounts depending on the size but that didn't solve anything. Earbuds are too heavy and are not fitting snug in the ear. Impossible to run with them, walk or even listen to music while eating. The only possible use is while working with computer and sitting totally still.
Response from jbl.comBy Customer Support, December 29, 2025
We'd like to work with you directly to address the issues you're experiencing with your unit. Please contact our customer support team via this link: https://support.jbl.com/us/en/#contact
Written by a customer while visiting jbl.com
Customer Rating
4
Thanks for this product!
on December 20, 2025
Posted by: KathrynH
from Washington State
The sound quality is very good. I haven't had a chance to figure out the controls, but that seems to be fairly straightforward. I did change the earpiece size to better fit my ear, and that seems to be working well.
Written by a customer while visiting jbl.com
Customer Rating
5
on December 18, 2025
Posted by: Sandra dee
Love them jbl is always the best I will be ordering
Written by a customer while visiting jbl.com
Customer Rating
3
Chanel the pairing
on December 10, 2025
Posted by: Brian1982
from Atlanta, GA
I would like to connect/Pair two different platforms. I have a Ipad and a Samsung phone.
Response from jbl.comBy Customer Support, December 10, 2025
Thanks for your feedback. Our JBL Tune Buds 2 supports multipoint connection and can connect up to two devices simultaneously. First, connect your primary device. Then, tap either the left or right earbud twice, holding the second tap for 5 seconds until you hear the pairing mode. Finally, connect your second device.
Written by a customer while visiting jbl.com
Customer Rating
1
on December 9, 2025
Posted by: Deens
The ear pieces were uncomfortable and confusing to put in my ear.
Response from jbl.comBy Customer Support, December 9, 2025
Thank you for your feedback on our JBL Tune Buds 2. We recommend trying the different ear tip sizes included with your headphones to find the best fit. To achieve the best seal and secure fit, you must create a tight seal within your ear canal. To do this, angle the ear tip slightly downward to make it easier to insert into your ear canal, gently twist the ear bud to fit it securely into the shape of your ear, and continue twisting the ear bud into your ear canal. If you need more help, please contact us.
Written by a customer while visiting jbl.com