Customer reviews from jbl.com
JBL - Tune Flex 2 True Wireless Noise Cancelling Earbuds - 2025 - White
Average customer rating
3.4
(63 Reviews)
Rating breakdown 63 reviews
5 Stars
27
4 Stars
11
3 Stars
4
2 Stars
4
1 Star
17
100%of customers recommend this product.
(
24 out of
24)
Customer Reviews for JBL - Tune Flex 2 True Wireless Noise Cancelling Earbuds - 2025 - White
Customer Rating
3
Not Great
on October 30, 2025
Posted by: Tired Mom
from Nashville, TN
I bought these to replace my black Tune Flex original ear buds I lost. I bought the Tune Flex 2 because of the additional color options and they were on sale. So far, I am unimpressed by the sound quality. The "noise canceling" and "ambient aware" features are not as good as the Tune Flex 1.
Written by a customer while visiting jbl.com
Customer Rating
5
Excellent value and quality
on October 27, 2025
Posted by: Symu19
from Michigan
Very impressed with these ear buds. I don't like the standard round seal bud style.
1. I want to hear things around me, and often wear them at work where I regularly need to have conversations with people, so I don't want a total seal to block everything out around me
2. They ALWAYS fall out of my ears. No matter what size I use its a constant issue for me, I just have oddly shaped/sized ear holes or something.
2. They ALWAYS fall out of my ears. No matter what size I use its a constant issue for me, I just have oddly shaped/sized ear holes or something.
Before this I was using Air Pods, which have a similar style, and these buds were basically the only ones I could find with this style. They're cheaper, even at full price, provide much stronger base, and last much longer without needing to be charged in the case. Also I'm just sick of Apple and would rather not be handing them more money right now.
Overall, these are fantastic. JBL seriously knows what they're doing.
Written by a customer while visiting jbl.com
Customer Rating
1
Pieces of junk
on October 4, 2025
Posted by: Zanman
I got these as a gift a month ago and not even 2 days into having them, the left one doesn’t even turn on half the time. The battery life on them is pitiful and the contact points are very picky. The noise canceling is almost louder than the base ambient aware mode. I had the tune flex 1’s and they served me for a year and a half. I don’t think I will ever get anything JBL ever again!
Response from jbl.comBy Customer Support, October 5, 2025
Thanks for your feedback. We would like to work with you directly to address the issue with your JBL Tune Flex 2. Please contact us.
Written by a customer while visiting jbl.com
Customer Rating
1
Why this shape!? OUCH
on October 1, 2025
Posted by: BuddyBud
from Fort wayne indiana
I've been a big fan of JBL earbuds for a long time. The bass is pretty good but NOTHING can fix the weird and painful shape of these buds. With all tips, I find the inside of my ear getting cut or bruised from the shape and width. People with small ear canals, please beware! I recommend the old earbud style.
Response from jbl.comBy Customer Support, October 2, 2025
Thank you for sharing your experience with the JBL Tune Flex. While we strive for all our products to meet the highest standards, we understand this wasn't the case for you. Your feedback is important and will be relayed directly to our product development team as part of our ongoing efforts to enhance our offerings.
Written by a customer while visiting jbl.com
Customer Rating
1
Not worth it
on September 26, 2025
Posted by: cam1929
These do not fit my ears properly and fall out all the time. They sound alright when they actually decide to charge, but one often doesn't charge fully. When you do try to charge them they often stay connected even though they are enclosed in the case
Written by a customer while visiting jbl.com
Customer Rating
1
Not worth the price point.
on September 17, 2025
Posted by: David214
from Wichita, Kansas
Only choosing 1 star because anything between 1 and 5 doesn’t really get noticed. I’ve had 3 different jbl earbuds so don’t paint me as a hater, but these particular ones fell short.
The noise cancellation does not work nearly as well on other earbuds. I work around equipment that can be loud and with previous buds I could noise cancel and still listen to my music. These get completely drowned out by any outside noise.
They don’t stay in my ear at all. If I tilt my head in the slightest I’ll feel them start to fall out. And I already know jbl will respond with “we have 3 different size…” Yes I know. They’re too flimsy. There’s not enough traction to hold them in place. And because of the unique design I can’t do my usual trick of switching to a foam tip which tends to hold the buds better.
Sound quality is fine BUT occasionally they will “glitch out” and there will be an added static noise that comes and goes. The volume doesn’t get loud enough in my opinion.
Battery life is pretty short compared to competitors at this price or even other jbl at nearly the same price.
Response from jbl.comBy Customer Support, September 17, 2025
Thanks for bringing this to our attention. We appreciate all the information you provided. If the issue persists after changing the ear tips, we recommend trying our new JBL Fit Checker tools available on our website to see if they help. For the sound issue, try connecting the unit to a different phone or reset the earbuds by tapping either side three times, with the third tap held for 5 seconds. Then place them back in the case and close the lid. If you need further assistance, please contact our Customer Support Team here: https://support.jbl.com/us/en/#contact
Written by a customer while visiting jbl.com
Customer Rating
5
Easy to setup/operate
on July 24, 2025
Posted by: Tech handicapped
from Midwest USA
Bought it as a gift for a “technologically handicapped” person. I was needlessly concerned that it would be aggravating to setup and operate. She loves them.
Plenty of great features. Overall… excellent.
Plenty of great features. Overall… excellent.
Written by a customer while visiting jbl.com
Customer Rating
5
No more AirPods EVER
on July 21, 2025
Posted by: ChaceOnDrums
from Queens, NY
So recently I’ve been in a search for some EarPods to use everyday that wasn’t AirPods. I’ve had the AirPods Pro’s since they were made. They were good but i knew sound wise i could find better.
These? For the price point? ARE AMAZING! I’m also a musician/ producer for 10+ years… i have no issues listening to music on these!
I’ve being using the sealed eartips and MAN the bass is THERE!
Written by a customer while visiting jbl.com