Customer reviews from jbl.com
JBL - Tune Flex 2 True Wireless Noise Cancelling Earbuds - 2025 - White
Average customer rating
3.4
(63 Reviews)
Rating breakdown 63 reviews
5 Stars
27
4 Stars
11
3 Stars
4
2 Stars
4
1 Star
17
100%of customers recommend this product.
(
24 out of
24)
Customer Reviews for JBL - Tune Flex 2 True Wireless Noise Cancelling Earbuds - 2025 - White
Customer Rating
5
10/10
on December 30, 2025
Posted by: Anonymous
I loved it 10/10. To good 👍 and it was so much fun to put on my 👂
Written by a customer while visiting jbl.com
Customer Rating
5
Excellent quality for a great price.
on December 28, 2025
Posted by: iRCF
from Saint Paul, MN
I'm very happy with the quality of the JBL ear buds.
Written by a customer while visiting jbl.com
Customer Rating
4
Great Improvements
on December 16, 2025
Posted by: Aidan123
I bought this a month ago and I think there are major improvements to the old JBL Tune Flex design. The charging issue seems to be solved, and the audio is playing at the same level in both buds. The other day, the action buttons on the headphones were registering a tap, but I was not tapping them. Interestingly enough, whenever I was in the sun, the headphones were registering a tap (thereby pausing and unpausing the content I was listening to). Same issue on both buds, not just 1.
Written by a customer while visiting jbl.com
Customer Rating
5
Amazing color and sound quality is crazy good!
on December 15, 2025
Posted by: Mikedude2201
from Wisconsin
My wife bought me these for Christmas, I can't use them yet. However, JBL's brand is fantastic with the quality of their speakers and earbuds! So I already know these will be amazing and can't wait to start using them!
Written by a customer while visiting jbl.com
Customer Rating
1
Volume low
on December 12, 2025
Posted by: Eliza9
Just bought these so totally clean and settings are all proper and still the max volume is so low!
Response from jbl.comBy Customer Support, December 13, 2025
Thank you for your feedback. For your JBL Tune Flex 2 give you the best audio response, you must create a tight seal within your ear canal. To do this, angle the eartip slightly downward to make it easier to insert into your ear canal. Gently twist the earbud to fit it securely into the shape of your ear. Then, continue twisting the earbud into your ear canal to achieve the best seal and secure fit. We also recommend trying other provided eartip sizes. If the volume still seems to be low, we recommend checking the balance control on your source device in the Accessibility settings. And on the music app that you use, commonly found in the playback or EQ settings. Also, please check the balance control on the JBL Headphones App. If you need more help, please contact us.
Written by a customer while visiting jbl.com
Customer Rating
1
Awful
on December 9, 2025
Posted by: Annoyedreviewer
These headphones CONSTANTLY fall out of your ears and always at the worst time. When you touch the headphone to push it back in your ears, the touch capabilities are triggered. You can turn these settings off, but every single time your headphones die or randomly disconnect, you have to re download the app, go through the pairing process, and then turn those settings off again. I do not leave reviews often. This is how you know I genuinely hate these headphones.
Response from jbl.comBy Customer Support, December 9, 2025
We appreciate the feedback. We're always looking for ways to improve. We'll make sure your feedback gets to the right team. Let us know if you have other questions in the future.
Written by a customer while visiting jbl.com
Customer Rating
5
Great bass sound quality
on December 7, 2025
Posted by: Shockwave
Best earbuds I've had definitely worth getting good sound quality.
Written by a customer while visiting jbl.com
Customer Rating
1
Unfortunately the charging case doesnt work
on December 6, 2025
Posted by: Tako Tako
I just bought 2 flex 2 and one of them has some problems with the charging case. JBL assistant promised me they would replace with a new one
Response from jbl.comBy Customer Support, December 6, 2025
Thanks for your feedback. Your concern regarding your JBL Tune Flex 2 is now being handled by our customer support. Please check your inbox for an email from HCG Customer Support.
Written by a customer while visiting jbl.com