Customer reviews from defender-usa.com
Defender - AI POWERED 4K Guard Pro Wi-Fi 6 Plug-in Power Security Camera - White
Average customer rating
4.8
(63 Reviews)
Rating breakdown 63 reviews
5 Stars
50
4 Stars
13
3 Stars
0
2 Stars
0
1 Star
0
98%of customers recommend this product.
(
52 out of
53)
Customer Reviews for Defender - AI POWERED 4K Guard Pro Wi-Fi 6 Plug-in Power Security Camera - White
Customer Rating
5
Guard Pro
on January 5, 2022
Posted by: KennnyP
from Houston Tx
Gender:Male
Have been loving the Guard Pro camera since I got it. I have recommended this camera to family and friends who have other Defender cameras.
I would recommend this to a friend!
Response from defender-usa.comBy CX , January 6, 2022
Hello Kenny,
We're so thrilled to hear that you have been loving the Guard Pro since the first day you got it. Thank you for your five-star review! We're thrilled to hear that you are recommending the system to friends and family. Thank you for choosing Defender to protect what matters most.
Best Regards, Amanda M. | Defender Customer Experience Expert
We're so thrilled to hear that you have been loving the Guard Pro since the first day you got it. Thank you for your five-star review! We're thrilled to hear that you are recommending the system to friends and family. Thank you for choosing Defender to protect what matters most.
Best Regards, Amanda M. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Customer Rating
5
Outstanding features!
on January 5, 2022
Posted by: Dennis C
from Memphis, TN
Gender:Male
I have been using Defender Guard cameras at my business for over a year and was lucky enough to get to try the Guard Pro camera as a beta tester. My original cameras worked well enough but the new ones are better by a lot. The picture quality on the Guard Pro camera is fantastic and the features in the new app are also much improved. The app handles the new hi-def Guard Pro cameras and also my original Guard cameras.
I would recommend this to a friend!
Response from defender-usa.comBy CX , January 6, 2022
Hello Dennis,
We are thrilled to hear that you give the Guard Pro a five-star review. I'm so happy to hear that you're no longer having to get up in the middle of the night to drive to work to check the alarms. With the ability to check directly from the phone, you don't even have to leave your bed. We're thrilled to hear that you love the improvements with the Guard Pro, the new features, and the picture quality. Being able to view both your guard and Guard Pro on the same app is a great future, allowing you to utilize the old cameras and the new ones all in one convenient location.
Best regards,
Amanda M. | Defender Customer Experience Expert
We are thrilled to hear that you give the Guard Pro a five-star review. I'm so happy to hear that you're no longer having to get up in the middle of the night to drive to work to check the alarms. With the ability to check directly from the phone, you don't even have to leave your bed. We're thrilled to hear that you love the improvements with the Guard Pro, the new features, and the picture quality. Being able to view both your guard and Guard Pro on the same app is a great future, allowing you to utilize the old cameras and the new ones all in one convenient location.
Best regards,
Amanda M. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Customer Rating
5
CAM HAS ALREADY CAUGHT TRESPASSER ON OUR PROPERTY
on January 5, 2022
Posted by: Miked
from Placerville, California
Gender:Male
A couple of weeks ago a trespasser entered our property when we were not at home. We have videos of her car and close up of car license plates as well as clear videos of her entering our backyard and taking photos without our permission.
I would recommend this to a friend!
Response from defender-usa.comBy CX , January 6, 2022
Hello, mike,
Thank you for your five-star review. We're so sorry to hear that someone was on your property, but we're thrilled to hear that you were able to catch them in the act with your Guard Pro! It's wonderful to know that you can keep an eye on your property when you're away from home. Thank you for choosing Defender to protect what matters most.
Hello Anonymous! Thank you for taking the time to review the Phoenix security system. We are so glad to hear you are happy with the Phoenix. Our customer feedback is what matters most to us here at Defender! We would greatly appreciate you speaking with your friends and family about your experience with Defender and your Phoenix. Without you and our other customers, Defender would not be the name it is today!
Best Regards, Amanda M. | Defender Customer Experience Expert
Thank you for your five-star review. We're so sorry to hear that someone was on your property, but we're thrilled to hear that you were able to catch them in the act with your Guard Pro! It's wonderful to know that you can keep an eye on your property when you're away from home. Thank you for choosing Defender to protect what matters most.
Hello Anonymous! Thank you for taking the time to review the Phoenix security system. We are so glad to hear you are happy with the Phoenix. Our customer feedback is what matters most to us here at Defender! We would greatly appreciate you speaking with your friends and family about your experience with Defender and your Phoenix. Without you and our other customers, Defender would not be the name it is today!
Best Regards, Amanda M. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Customer Rating
5
Needed to keep eye on work shop
on January 6, 2022
Posted by: Larry M
from Hillsdale Mich
Gender:Male
I was a beta tester an this is still working great i like the spot light it is on my work shop that is 110 feet from my house. If i go out there at night the spot light comes on makes it easy to see. It does go on at night when the deer go by
I would recommend this to a friend!
Response from defender-usa.comBy CX , January 6, 2022
Hello Larry,
Thank you for being a Beta Tester and for this wonderful review. We are happy to hear you are able to keep an eye on your shop and the spotlight serves a dual purpose as a light for you at night. Thank you for choosing the fender to protect what matters most.
Best Regards, Amanda M | Defender Customer Experience Support Expert
Thank you for being a Beta Tester and for this wonderful review. We are happy to hear you are able to keep an eye on your shop and the spotlight serves a dual purpose as a light for you at night. Thank you for choosing the fender to protect what matters most.
Best Regards, Amanda M | Defender Customer Experience Support Expert
Written by a customer while visiting defender-usa.com
Customer Rating
5
Best camera ever
on January 6, 2022
Posted by: Frank M
from Toronto
Gender:Male
I got 2 Guard Pro cameras, one in the front yard and one in the basement to monitor my kids. It's amazing how clear they are both in picture quality and two-way audio. I want to say the sound is much better than the Amazon Alexa, I used to talk to my kids it feels like I am on a video call. The image quality in low light is a killer, you don't even have to open the white light in most cases.
I would recommend this to a friend!
Response from defender-usa.comBy CX, January 7, 2022
Hi Frank M,
We appreciate you taking the time to leave this amazon review! It is great to hear the Guard Pro cameras help to protect what matters most with the amazing 2K resolution and two-way intercom feature. We are so grateful for your kind words. Thanks for sharing your review with us and the Defender community.
Yvonne M. | Defender Customer Experience Expert
We appreciate you taking the time to leave this amazon review! It is great to hear the Guard Pro cameras help to protect what matters most with the amazing 2K resolution and two-way intercom feature. We are so grateful for your kind words. Thanks for sharing your review with us and the Defender community.
Yvonne M. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Customer Rating
5
Great Great Great
on January 11, 2022
Posted by: Essam A
from Emporia
Gender:Female
Defender was recommended to me by a friend and I can’t tell you how much I love these cameras. Quality is awesome and I love the ease of using the cameras. Simple setup and everything is controlled through their app. And did I mention Color night vision!
I would recommend this to a friend!
Response from defender-usa.comBy CX, Cx, January 11, 2022
Hello Essam,
We are thrilled to hear your friend loved the cameras so much they recommended them to you! Thank you for your 5 star review! We are excited to hear that you love the everything for the set up, to quality to the color night vision! e would greatly appreciate you speaking with your friends and family about your experience with Defender and your Guard. Without you and our other customers, Defender would not be the name it is today!
Amanda M. | Defender Customer Experience Expert
We are thrilled to hear your friend loved the cameras so much they recommended them to you! Thank you for your 5 star review! We are excited to hear that you love the everything for the set up, to quality to the color night vision! e would greatly appreciate you speaking with your friends and family about your experience with Defender and your Guard. Without you and our other customers, Defender would not be the name it is today!
Amanda M. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Customer Rating
5
Fantastic DIY NVR
on April 1, 2022
Posted by: Mike A
from London, Ontario
Gender:Male
My overall impression of the 8 Channel 4K Sentinel NVR is very good. The system came well packaged with each camera packaged in it's own box. It was a breeze to setup with the cameras truly being plug and play. The NVR and accompanying app were configured within 10 minutes of unboxing. By far the most difficulty is running your cables to your camera locations. Take your time and plan where you'd like your cameras and the routes you have access to for the cable runs! The image quality of the cameras is fantastic and far surpasses the wireless cameras I used previously. The accompanying app is intuitive and easy to use. I was surprised at how little bandwidth this system uses. There are many options which can be configured around motion detection, notifications and schedules. Setting up and using this system has been a great experience and has provided a lot of value in a nice DIY package.
I would recommend this to a friend!
Response from defender-usa.comBy Defender Cameras , April 4, 2022
Hello Mike A! Thank you for taking the time to write a review, we appreciate the feedback. We are excited to hear that you have had a positive experience with setting up the system and connecting to the Empowerment app for remote viewing. We would greatly appreciate you speaking with your friends and family about your experience with Defender and your 4K Sentinel Ultra HD Wired 8 Channel NVR Security System with 8 Cameras Without you and our other customers, Defender would not be the name it is today!
Yvonne M. | Defender Customer Experience Expert
Yvonne M. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Customer Rating
5
Defender 4K Sentinel
on April 2, 2022
Posted by: Brenda N
from Courtenay, BC
Gender:Female
I have been using this sentinel camera set up for about a month now. The installation of the cameras was easy to do. It did take some time to hide all the wires, which is to be expected. The NVR was very simple to set up and I did it without any problems. The picture quality is amazing on a 4K tv. I had no issues with setting the app up either. The steps are very well layed out.
The quality of the picture during the day is absolutely beautiful. There is an option to record with black and white, or colour, or in smart mode. It’s crazy how in smart mode when motion is detected at night, the scene gets lit up in colour and it is just as good as in the daytime. This was a nice surprise.
For most of the camers I kept the sensitivity level on low. When turned up it will pick up rain and you will get a lot of notifications. Turning down the sensitivity helped with this issue. The cameras that are semi protected under an eve also help reduce false alerts. Just something to think about when doing the camera placement.
I really like the app. It’s easy to find and play your motion alerts. It has a playback feature that you can watch all your alerts for each camera. After playing the first video, it jumps to the next one automatically. We’ve had problems with bears in our neighborhood, so I use the playback feature to view captured motion alerts that happen at night.
Overall I have had a good experience with the defender 4K Sentinel security system. I highly recommend this system if you want or need a good quality system with the best quality of picture. It’s nice that the price doesn’t break the bank too!
The quality of the picture during the day is absolutely beautiful. There is an option to record with black and white, or colour, or in smart mode. It’s crazy how in smart mode when motion is detected at night, the scene gets lit up in colour and it is just as good as in the daytime. This was a nice surprise.
For most of the camers I kept the sensitivity level on low. When turned up it will pick up rain and you will get a lot of notifications. Turning down the sensitivity helped with this issue. The cameras that are semi protected under an eve also help reduce false alerts. Just something to think about when doing the camera placement.
I really like the app. It’s easy to find and play your motion alerts. It has a playback feature that you can watch all your alerts for each camera. After playing the first video, it jumps to the next one automatically. We’ve had problems with bears in our neighborhood, so I use the playback feature to view captured motion alerts that happen at night.
Overall I have had a good experience with the defender 4K Sentinel security system. I highly recommend this system if you want or need a good quality system with the best quality of picture. It’s nice that the price doesn’t break the bank too!
I would recommend this to a friend!
Response from defender-usa.comBy Defender Cameras , April 4, 2022
Hello Brenda! Thank you for taking the time to write a review, we appreciate the feedback. We are excited to hear that you have had a positive experience with the easy setup, motion notifications and Smart mode feature. We would greatly appreciate you speaking with your friends and family about your experience with Defender and your 4K Sentinel Ultra HD Wired 8 Channel NVR Security System with 8 Cameras. Without you and our other customers, Defender would not be the name it is today!
Yvonne M. | Defender Customer Experience Expert
Yvonne M. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com