Customer reviews from defender-usa.com
Defender - AI POWERED 4K Guard Pro Wi-Fi 6 Plug-in Power Security Camera - White
Average customer rating
4.7
(64 Reviews)
Rating breakdown 64 reviews
5 Stars
50
4 Stars
13
3 Stars
0
2 Stars
0
1 Star
1
96%of customers recommend this product.
(
52 out of
54)
Customer Reviews for Defender - AI POWERED 4K Guard Pro Wi-Fi 6 Plug-in Power Security Camera - White
Posted by: Stockley
from Yukon canada
Verified Purchase:Yes
Great picture quality. Very happy except that it gives human detection alerts when it’s snowing.
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com
Customer Rating
4
on December 12, 2023
Posted by: Rod Z
from DFW Texas
Install and set up was easy. Running wires in the attic is a challenge but would be for any brand. Recommend that you test all equipment and then pull wires and mount cameras. Note for possible improvement would be to use a better quality adjustment screws. They strip out very easily. Suggest using a high quality torx head screw. Had a problem with a couple of the cameras going offline, not sure why. I rebooted the NVR and they all reconnected. I had Lorex cameras for many years and I believe these are better quality and set up was much easier.
Written by a customer while visiting defender-usa.com
Customer Rating
5
on October 25, 2023
Posted by: David S
from Evansville, In.
I liked the first one so much i bought another one.
Written by a customer while visiting defender-usa.com
Customer Rating
4
Great cameras but app needs an update.
on October 20, 2023
Posted by: Terry R
from Mid-Missouri
I love the cameras themselves, but the app only works on Android phones and tablets, and they haven't updated it since 2019. Sometimes the app will just close for no reason. I tried building a VM on my Windows 2010 laptop with various versions of Android, but the Defender app will not start up.
Please update the app to be more compatible.
Please update the app to be more compatible.
Written by a customer while visiting defender-usa.com
Customer Rating
5
The Defender System in A Medical Centre
on July 31, 2023
Posted by: Nancy S
from Cambridge, Ontario
The Defender Alarm System is AWESOME!!!
The cameras now clearly monitor our hallways.
We previously had major issues with students running up & down our hallways.
The cameras recorded very clear & distinct photos that were given to the local high school. Problem solved!! The pictures on the monitor alert our staff when there is activity in the office. We love our system and Our staff are feeling very secure & safe.
Patient & staff safety are Our #1 concern.
‘Wish We had installed The Defender System before.
It’s very user friendly & We can observe any movement from across the room. Recently the hydro was out (4hrs) the emergency lighting allowed Our office to carry on as usual.
Less stress, NO more worries! Thank YOU Defenders!
The cameras now clearly monitor our hallways.
We previously had major issues with students running up & down our hallways.
The cameras recorded very clear & distinct photos that were given to the local high school. Problem solved!! The pictures on the monitor alert our staff when there is activity in the office. We love our system and Our staff are feeling very secure & safe.
Patient & staff safety are Our #1 concern.
‘Wish We had installed The Defender System before.
It’s very user friendly & We can observe any movement from across the room. Recently the hydro was out (4hrs) the emergency lighting allowed Our office to carry on as usual.
Less stress, NO more worries! Thank YOU Defenders!
I would recommend this to a friend!
Response from defender-usa.comBy Defender, August 4, 2023
Hello Nancy, Thank you for your five-star review. We're thrilled to hear that your patience and staff are safe, and you are able to monitor the system. We're so happy to hear that this has not only kept you guys safe but allowed you to ensure that you have less stress, and no more worries. Thank you so much for choosing Defender and for sharing your story with us. Best Regards, Amanda M | Defender Customer Experience Supervisor
Written by a customer while visiting defender-usa.com
Posted by: kevjur
from lloydminster,ab
Verified Purchase:Yes
We've had a Defender Guard camera in our front yard for 2 or 3 years, decided to go with DG again for the back yard. I installed this new one in, literally 15 minutes, 3 screws and run the wire to the outlet...super easy to pair to my existing DG app. I recommend these to all of my friends.
I would recommend this to a friend!
Response from defender-usa.comBy Defender, June 30, 2023
Hello Anonymous! Thank you for taking the time to review the Guard security system. We are so glad to hear you are happy with the Guard. Our customer feedback is what matters most to us here at Defender! We would greatly appreciate you speaking with your friends and family about your experience with Defender and your Guard. Without you and our other customers, Defender would not be the name it is today!
Amanda M. | Defender Customer Experience Supervisor
Amanda M. | Defender Customer Experience Supervisor
Written by a customer while visiting defender-usa.com
Posted by: Baldy
from Bains Corner, New Brunswick
Verified Purchase:Yes
Work great. Menus could be better. Setup is easy. Mounting screws are cheap and strip very easily.
I would recommend this to a friend!
Response from defender-usa.comBy Defender, June 12, 2023
Hello Anonymous! Thank you for your 5-star review of the Guard Pro security system. We are so glad to hear you are happy with the Guard Pro. Our customer feedback is what matters most to us here at Defender! We would greatly appreciate you speaking with your friends and family about your experience with Defender and your Guard Pro. Without you and our other customers, Defender would not be the name it is today!
Amanda M. | Defender Customer Experience Supervisor
Amanda M. | Defender Customer Experience Supervisor
Written by a customer while visiting defender-usa.com
Customer Rating
5
Defender guard pro
on April 27, 2023
Posted by: Philippe P
from Edmonton
Gender:Male
Very simple to set and use. My son was so impressed her bought them as well
I would recommend this to a friend!
Response from defender-usa.comBy Defender, April 28, 2023
Hello Philippe! Thank you for your 5-star review of the Guard security system. We are so glad to hear you and your son are happy with the Guard. Our customer feedback is what matters most to us here at Defender! We would greatly appreciate you speaking with your friends and family about your experience with Defender and your Guard. Without you and our other customers, Defender would not be the name it is today!
Amanda M. | Defender Customer Experience Supervisor
Amanda M. | Defender Customer Experience Supervisor
Written by a customer while visiting defender-usa.com