Customer reviews from defender-usa.com
Defender - AI POWERED Sentinel 4K Ultra HD Wired 16 Channel PoE NVR Security System, 16 Metal Cameras, 2TB HDD - White
Average customer rating
4.6
(92 Reviews)
Rating breakdown 92 reviews
5 Stars
61
4 Stars
30
3 Stars
0
2 Stars
0
1 Star
1
97%of customers recommend this product.
(
75 out of
77)
Customer Reviews for Defender - AI POWERED Sentinel 4K Ultra HD Wired 16 Channel PoE NVR Security System, 16 Metal Cameras, 2TB HDD - White
Posted by: Rohit
from Ontario
Gender:Male
Verified Purchase:Yes
I did not know that it will need a screen to do all the configuration and settings. that is a drawback. Clarity of picture is not as per my expectations. It can't read the number on my car's number plate parked just in front of my driveway.
No, I would not recommend this to a friend.
Response from defender-usa.comBy Defender, October 18, 2022
Hello Rohit,
Thank you for your honest review. The system can be monitored from the app, to set the system and for several configuration options, you will want to connect the NVR to a monitor or TV. Please reach out to our support team, we would be happy to assist you with checking your settings to ensure you get true 4K picture quality. Thank you for choosing Defender to protect what matters most.
Amanda M. | Defender Customer Experience Expert
Thank you for your honest review. The system can be monitored from the app, to set the system and for several configuration options, you will want to connect the NVR to a monitor or TV. Please reach out to our support team, we would be happy to assist you with checking your settings to ensure you get true 4K picture quality. Thank you for choosing Defender to protect what matters most.
Amanda M. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Posted by: BigD
from NW PA
Verified Purchase:Yes
System was pretty easy to install and works well. Like having a powered system. Package was complete which was nice. Wish you had better quality screws or perhaps change to hex screws for camera angle setting. Found that the current phillips screws are soft and strip pretty easily.
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com
Customer Rating
4
Nice Camera System
on October 5, 2023
Posted by: Bing L
from Ontario, Canada
Giving it 4 stars because it is a good system with nice quality cameras but:
1. It came with a faulty Cat5e cable, it has power but no connection is detected.
2. The human body alarm is faulty when camera is set on an angle, I have one installed at my porch area and it keeps thinking the tree or even my front door mat is a human body..
3. The night vision light can be a bit annoying sometimes, I don't think I've found a promising solution to have it turned off completely or not that sensitive.
2. The human body alarm is faulty when camera is set on an angle, I have one installed at my porch area and it keeps thinking the tree or even my front door mat is a human body..
3. The night vision light can be a bit annoying sometimes, I don't think I've found a promising solution to have it turned off completely or not that sensitive.
Written by a customer while visiting defender-usa.com
Posted by: Andysd
from Sioux Falls, SD
Verified Purchase:Yes
Easy installation, besides crawling around the attic. Plug and play not internet access required unless you want to use the app
Written by a customer while visiting defender-usa.com
Posted by: The Don
from Island lake, Alberta
Verified Purchase:Yes
Enjoying the customisations available. Much to learn. Fairly user friendly with a bit of exploration. Human detection feature is a bit of a challenge yet.
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com
Customer Rating
5
4K NVR
on May 6, 2024
Posted by: Josh K
from Wisconsin
Replaced my old nightowl bnc system with this one. Great upgrade. Picture quality is a whole lot nicer. The app to see what is going on at home while your gone is great as well. System looks well made. Cameras have some weight to them and feel like good quality. Forewarning the nvr was set to human detection at first start up and does beep if there is anyone outside in the camera field of view. Kinda scared the bajesus out of us.
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com
Customer Rating
5
Powerful easy to use system can can't be beat.
on January 3, 2025
Posted by: David M
from St Catharines, ONT
We've had this system installed since the beginning of October and I could not be happier. Everything took about 8 hours to install properly and everything looks great.
The quality of the video far exceeds my last system. The colors are sharp and the details are crisp and clear. I've got 6 of the camera's outside and they are able to cover everything that I need it two. The other two cameras I have inside pointing at my doors so that I can see who is coming and going. Being able to view the camera's in real time using the app has been extremely useful, especially while expecting deliveries or watching the driveway to see when my kids come home. Anything that you can do with the recording unit (NVR) you can do with the app, and I don't think I've had to plug the NVR into my TV for a while now after discovering how powerful the app is.
Everything records in 4k and with audio so you can hear whats going on as well. I don't record 24/7, so I only have the motion and human detection turned on. Notifications are recorded in the app as well with a thumbnail, and when you click it you are taken right to that time so you can view the event on the player.
If you need a system, you can't go wrong with this one.
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com
Posted by: RHP165
from Oklahoma
Verified Purchase:Yes
This product is an improvement over my first defender system. Easy to install, and easy to view on my smart phone.
I would recommend this to a friend!
Response from defender-usa.comBy Defender, October 10, 2022
Hello, Thank you for your review. We are happy to hear you are enjoying your new system, and all the improvements it offers. Thank you for being a loyal Defender customer. Best Regards, Amanda M | Defender Customer Experience Expert.
Written by a customer while visiting defender-usa.com